Poor Service, Damaged Property, and an Unfulfilled Promise…read more
I would not recommend this car wash based on my experience. Between the rushed service, damage to my property, and the owner's failure to follow through on a promise, this has been an extremely disappointing experience.
On October 24, 2026, I stopped by for a wash, but the automatic wash was down because they were performing upgrades. Since that was within their control, I paid $25 for an exterior hand wash instead. The wash felt rushed, white towel lint was left behind, and areas were missed. For the price, I expected much better.
However, the biggest issue goes back to March 2026, when one of their employees damaged the GMC emblem on my floor mat.
My girlfriend and I returned to show the manager. He took us into his office and pulled up the security footage. We watched an employee slam my floor mat against a metal post to remove debris, then crouch down, move the mat out of view of the camera, and loosely put the emblem back into place.
After reviewing the footage, the manager wrote a note to the owner explaining what had happened. The owner contacted us and told us to take time out of our workday to bring the mat to a repair shop to have the emblem glued back on. He specifically promised that if the repair didn't hold, he would replace it.
We followed his instructions, but the glue failed in the summer heat, and the emblem fell off again.
I still have the text conversations with the owner saved on my phone, including his promise to replace the emblem if the repair failed. After I canceled my wash membership, it seems that promise was forgotten. I can't know the owner's intentions, but the timing has certainly left a bad impression.
What makes this even more frustrating is the business's public response to my Google review. Rather than addressing the specific incident, the response claimed that their processes do not directly damage items. This is despite the manager reviewing the footage with us and the owner being informed of the damage. It feels like a generic denial instead of an honest effort to resolve the situation.
I am filing a complaint with the Better Business Bureau (BBB) and will provide my saved text conversations as supporting documentation. I also wanted to share my experience here so other customers can make an informed decision.
Mistakes can happen at any business. What matters is how a business handles them. In this case, the damage was documented, the owner made a promise, the repair failed, and the issue remains unresolved.
Between the quality of the wash and the way this damage was handled, I cannot recommend this business. Customers deserve quality service, accountability, and a business that stands behind its promises.
