When we first moved to Wappapello, MO, the internet was very spotty and unreliable. I contacted Sheila at Boycom whenever it would go out and she was SO helpful in resolving the issue for me. I explained to her that due to COVID, I was having to work from home & how vital reliable internet was to me. She worked in getting a technician out to our area to check the problem. She, along with other staff & their technicians were able to resolve the problem we were having and now our internet service is AWESOME. I would highly recommend. read more

There prices are ridiculous especially for the mediocre internet speed they provide if they didn't have a contract to be the only internet provider in my area they would go out of business so no wonder they pay the money to be the only ones out here they want no competition so the can screw all of there customers and on top of that I can't even put my router where I want to in my own house cause how ever they do it is so outdated read more

I have been in Missouri since November 2022. Boycom internet is down or lags with intermittent delays more than any service I have ever had. Unfortunately, they are my only choice compared to more costly satellite service. read more

Their "technicians" did some work on the box where my cable is connected and after they finished my internet was off but the thing is my internet was fine until they worked on that box I hadn't had any problems for over a year until they did that now I have been without internet for 3 days and I called them and they sent a "technician" who came and tested the box on the pole and then just left without saying anything to me. My internet is still off and I called again and they told me they would come back out again tomorrow and check it again. I'm thinking of switching to another provider. read more

Boycom is a typical rural small-town internet provider, who are fighting to keep their customers instead of letting their competition take over - their prices are completely outrageous and their options fo internet speeds are very last-decade. The internet connection with them is on-and-off and you might as well choose their lowest priced option, because you will never get the speed you pay for. Their competitor - NewWave, offers excellent modern speed-options and are extremely reliable compared to Boycom, but I have it directly from NewWave that Boycom have secured rights to the area we recently moved to, and refuse to let NewWave compete in the area. read more

We moved to the Bluff back in August. We moved into a brand new housing development where this is the only service offered otherwise we never would have signed up. However, I work from home so needed to get internet in quickly. We haven't been stable we have constantly been going down & called them several times to get it fixed & have had several techs come to our home to try to fix it with no one being able to truly help or know what they are doing. Last week, I had called them because we kept going down literally every single day for about 15-20 mins for over two weeks. I had enough & called in. They told me that it was our router even though we have a new Netgear but, they would send out a tech to our house again on Thursday & then called me day of they could not come & needed to reschedule so I did for Monday. So, we did not get blamed again for it being our router we had purchased an upgraded version of Netgear this did not solve anything. I believe his name is Davin showed up super loud at 9 am in the morning but, I didn't care just wanted our internet fixed. He told me to call in if the issue still is not fixed. Therefore, I called on Wednesday as Monday after they left it went down & Tuesday did the same thing. When I called back in they said a tech would be here at 9 am and was already scheduled. I apologized & stated I didn't know they were sending anyone. Well, the tech never showed up so at 11:37 am I went down again. I called in at 12 pm when their lunch break was over & they told me the techs were doing an outage but she would call me back when she got ahold of them. I waited until 3 pm & heard anything. So since it had been 3 hours I called back in. I spoke with someone who was new (only know because she told me) and expressed my frustrations she said she will notify her supervisor & was actually pretty nice to me but couldn't have anyone out that day but could for the next day in the morning. So, yesterday, at 11:30 am I went down again. Never heard from anyone no one showed up. So, I called back in AGAIN! The gal that answered said hold on & the next thing I know I am being transferred to Shelia's VM (whoever she is) Left her a VM that I was frustrated didn't even know I was being transferred to anyone & just got her VM & she needed to call me back because of all the issues we are having. She did a few minutes later. She then said she was going to transfer me to her supervisor. She gets Davin on the phone. He started yelling at me stating I am not allowed to call every day & needed to stop calling them. He started to tell me to "hush up" at one point told me to shut up. I was being rude to "his girls" in the office and they would NOT send out anyone to help me. I tried to explain the situation & that since he was here on Monday he told me to call in should we go down again & the experience I was having just the day before. He continued to yell at me telling me I was rude and will not talk to "his girls" I of course was overheated and yelled back stating we are a consumer & paying for services that do not work. I have not been rude to pull the calls & listen to them. All while he is still continuing to scream at me. He then told Sheila (who I did not know was still on the line) to provide me with 1-month of free service. I told him I did not ask for the credit I just needed the service to work. He then proceeds to yell at me stating they had to turn off 1of 2 servers the night before to see which one was having issues. I told him he is the first to tell me this. He then said that now knows it's not working but, he will not send anyone out. I explained again I did not ask for anyone to come out. I just want it fixed. He kept yelling at me & told Shiela to notate my account to the only talk to him should I call back. He refused to provide me this boss's name & would not let me talk to them. He then told Shiela to call back & hung up on me. I have NEVER been treated this way in my life by a manager. Buyers beware. read more