I went here to have my engagement ring re-made, as well as purchased both mine and my husband's…read morewedding bands from Jeffrey Scott. The transactions were fine.
However, one of their services listed they offer are appraisals, which I would not use them for. I walked in with some odd ends from my jewelry box that I didn't want to just throw away, but I also knew weren't worth much. I figured combined, I could melt the pieces down and make something small and new. Unfortunately, it was a bit of an embarrassing and insulting 5 minutes, which is probably even more time than he actually spent with us. He moved through them so quickly he noted two pieces were silver and nothing more, I had them reappraised knowing they were both white gold and did get confirmation that they were in fact white gold, not silver. While I'm not disappointed by the response that the pieces weren't worth much, something I already knew, I again was hoping I could scrap them and reuse the white gold (he called silver), diamond and blue topaz stones potentially, even if they were worth less than $100, thats mine to decide how to use. But because it wouldn't equate to enough to make something he thought was worth his time, he said hold on to them you can't reuse them. Had he given me more time than he did, I would have added that I was going to pay to have something remade, and given him more business, like I had in the past. I just wanted to use the old stone and metal some how if I could toward a new piece, not expecting that scrap metal to cover the cost by any means. However, when I was treated in a way that felt embarrassing, I didn't want to give them my business anymore. You can be honest and not be insulting, you also could attempt to do an appraisal with dignity and respect toward the customer.
