We are big fans of Box Appliances, who have helped us several times with our appliances. In my experience, they are the most professional and most competent appliance repair service around. Unlike their peers, they come when they say they'll come. They let you track their location when they're on their way, so you know how close they are to you. Upon arrival, they put on booties to cover their shoes. They do what the say they'll do and they do it courteously. And also, they know their appliances *very* well. Today, Gabe helped us out with our Cove dishwasher and was excellent. In short, you can count on Box Appliance. They are peerless. read more

If you have a sub zero fridge and the freezer won't close, swap the rails left right and flip the basket front to back. Otherwise you may have water and/or ice ruin your floor. Hope this advice saves you the $350 of a service visit! (Either you or someone you paid to clean the fridge might cause this issue.) read more

Box Appliance can assist you with almost anything in your kitchen. They respond quickly, and their team works hard to help, just like John did today. Additionally, their communication is the best I've experienced from anyone who has assisted us in our home. read more

Jesus was very professional and courteous! I rate him a 5+ He explained what he was doing while servicing our SubZero refrigerator. read more

Walter came out today to diagnose my SubZero - expensive machines but made to last - this one is 17years old and finally gave me a "wrench" symbol on the freezer side - which I didn't notice because I don't look at the panel very often - I DID notice that the ice cubes I grabbed for my husband's Manhattan were wet. Not good. Checked the temp and it said 10F - that's not right. Tried all of the regular tricks, turn off power at machine AND fuse box, restart, give it some time - no dice - Walter came, for $250 diagnosed machine, that money went towards the repair that we decided to do - a new relay (his test relay worked and no wrench for 12 minutes) and a new fan motor (oil all over it) - he also straightened my condenser blades, which I had at some point flattened somewhat, reducing the efficiency of the condensers. The repair was $1000, and this is the first true repair needed on that machine in 17 years. (They had been out twice when the machine was new for other things that I should have learned by myself...) read more

Box Appliance - Gave away the thawed meat - time to refill the freezer now that the SubZeronis working again - Appliances & Repair Near Me - San Leandro, California

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Professional, friendly, knowledgeable, and fast. Also helped me understand the problem so I could fix it myself in the future.

I have two homes in Burlingame with older sub zero refrigerators. Every year Box Appliance comes out to service them and they do a fantastic job! The last 2-3 years I have been getting WALTER, their technician, and he is the absolute BEST at his job! Knowledgeable with SUB ZERO, helpful if I run into any problems (leaking, etc) and so so professional. I'm so happy with Walter and BOX APPLIANCE! read more

My Subzero went into a "showroom mode" without us knowing it. A technician from a different store wanted to replace many expensive parts. Rommel came and fixed it within 15 minutes without replacing any parts. I will definitely ask for him next time. read more

I've had about 8 service calls with Box and have a good feel for how they do business. The initial contact is very professional and appears accommodating, but quality of their service deteriorates from there. Most recently they took 3 weeks to repair a Subzero freezer. (A previous Wolf Oven repair required 6 visits!) A manager told me that they don't work on Saturdays and then subsequently rescheduled an appointment I had waited over 2 weeks for ON A SATURDAY. They (including management) lie frequently, promising return calls and follow-ups that materialize half the time, at best. So, be prepared for promises not kept. Also, the first visit is "diagnostic" which they charge $250 for and that is NOT applied to the service. Service is billed at $400/hr. This type of service with those fees?? Responding to Ryan "Business Owner Comment" - your own tech told me that for urgent matters, Saturdays are sometimes scheduled. So, you are less than honest here; per the tech this was NOT a one-time exception. Furthermore, the manager you directed me to is the person who first told me that there was no service on Saturdays and then she scheduled it. She also is a person who doesn't do what she promises. I am still waiting on a call back promised by her on a specific matter regarding past services and expenses I incurred with this repair due to your tech not being able to use his wifi connection and instead used mine with my password! That created problems with password security (my wifi system is complex) which cost me an additional $350 to rectify. Your apology for "not meeting my expectations" is worthless. Only action on your behalf would mollify my disappointment and I certainly don't expect that - Jennifer never called me back AS SHE PROMISED about that matter. read more

Jonny repaired the leak in my elderly Subzero and recommended a fix to extend its life further. I appreciated his honesty and professionalism. Every part of dealing with Box Appliance went smoothly from making the appointment to the finished work. Highly recommend. read more

Would give Sam a six if permitted. Total knowledgeable professional.Explained all aspects of his service and Jenny is totally accurate in arrival time. read more

the tech was on time and quickly diagnosed the problem. my only complaint is that the minimum cost was pretty high at $250.

Stephen , the technician was awesome! if you have a subzero or wolf appliance don't go with anyone else to service it . if you go cheap , you'll have to do it repair it again sooner than you think. Stephen was super helpful with tips highly recommend box ! read more

Our technician, Rafael was on time, courteous and extremely knowledgeable about our stove. He was able to pinpoint the issue quickly & ordered the part. Another appointment will be necessary but I have total faith that all will be fixed soon! The customer service people when I called are all very courteous. read more

Gabe was here just as I was notified of his arrival and did all the services I requested and were ordered. In addition he reviewed the display panel ,answered my questions and cleaned up carefully. Polite,efficient and prompt. Very satisfied. read more

Always use them. Box Appliance is on time, knowledgeable, professional, always reliable. John is the best!!

I had the necessity to have ate control panel on my 3 year old Wolf 6 burner stove inspected due to the oven light failed to come on and I was not getting any response on the panel. I contacted Box Appliance and explained the problem. They said rather than send a technician out right away they would order a replacement panel, which would take few days and schedule a day to come to my house once they received a replacement panel, but I would only be charged for the panel if that I fact turned out to be the problem. They called me to schedule a technician visit as soon as they received the panel, which it turned out was the issue. The approach they recommended was the the fastest and least expensive solution and the technician changed out the panel in shop order. While I was very pleased with Box Appliance, I cannot say the same for the lack of quality of my experience Wolf stove. When you pay the price Wolf charges for its stoves, you expect them to not present an expensive issue at such a young age. read more

Coupled with over 20 years of appliance repair in his tool bag and a parts department in his van, Jesus is as prepared as you can be to handle many service calls in one service call. That's what he was able to do for us! He knows what he is doing and does it in a very professional and personable way. 5 stars to Jesus and Box Appliance for hiring him! PLEASE keep him happy!!! read more

We had an electric surge after the recent storms that tripped all the GFIs in the house and damaged 2 clocks plus our SubZero... water/ice dispenser ceased functioning. William from BOX appliance came, identified the two burned out control boards (yes they were expensive... like REALLY expensive...) Thank you PG&E :-( William found the problem quickly, and actually had the replacement boards in his truck (That's a miracle in itself !) He then suggested I call SubZero to see if they would discount the prices since I'm an old man :-) They had a soft heart, so delete the word "REALLY" from above comments. Thank you BOX team. Cheers Bob F read more

Joey from box Appliance is one of the best technician that I have ever seen very clean very respectful and very knowledgeable. He is an asset to the company. Thanks read more

On time. Great communication about technition's name & arrival time. Serviced 3 Sub Zero appliances.

Rafael was very focused, friendly, helpful! He diagnosed the issue with our stovetop very quickly and effectively! He had the needed replacement part and installed it quickly. He checked that all components continued to function regardless if he serviced them or not! He communicated effectively and kindly! As his visit was covered under warranty, the service was of great value! We will not hesitate to recommend Rafael or Box Appliance! read more

Great service and communication. I can not recommend highly enough. The serviceman was extremely competent.

Unfortunately these high end expensive appliances also break down frequently. But atleast Box has friendly and knowledgeable technicians. A technician named Rommel has come to my house multiple times to fix various issues. Everytime he comes, he not only fixes the issues but also checks my other appliances and gives me tips on how to keep them clean and maintain them for a longer life. He once found that the air purifier was off in my subzero refrigerator. Thank you Rommel! read more

Timely and completely efficient, they had the right parts and were friendly and knowledgeable. Would definitely have people from Box Appliance again!! read more

I give 5 stars for ease of appointment request online, for communication from dispatch, and the skill of the technician. Both techs we've had for our fridge were knowledgeable and efficient. The only downside is the service charge which for us was $650 for 1.25 hrs. I understand the cost of everything and now fuel have risen. One year ago we paid $325 for approximately the same service time, I recall. Overall, I do rely on this company's expertise with my Sub-Zero and wouldn't use another. read more

SUPER 5. If I could give the technician 10, I would. Emmet is the first of three technicians in the last 6 years who explained in detail the origin of the problem and how to solve it. Professional. Efficient. Clear communicator. Didactic. Give him a raise!!! read more

My Subzero ice maker had stopped working and it was still under warranty. I called Box appliance and John came out to take a look. Everything was addressed and John was very efficient and thorough. This is my second Subzero. I've used Box appliance to do any needed repairs for both of my Subzeros. I highly recommend them! read more

I had a great experience with Box Appliance. They came punctually and repaired our Wolf stove. He even educated me the maintenance of our Sub Zero refrigerator. Thanks for your help. read more

our service technician did an outstanding job. He made sure that our dishwasher was fixed correctly and put back into place We could not be happier. Really appreciate his help. read more

Marvin was thorough, professional and helpful. He not only answered questions but as he worked, took the time to actually show us what he meant while things were apart. We learned a lot about our Wolf range we didn't know. Of course the issue we were having didn't replicate while he was here, but he did find that our broiler wasn't working. We so rarely used it (like I can't even remember the year we last used it! But he explained why not using might be the issue and gave an estimate to fix. (We're still pondering that fix since we can't recall the year we last used..but it will probably be annoying the one time we need it and don't have!). The Box experience was also really good. While the service window was wide - 3 hours - I was kept up on progress via text starting this morning until he arrived just a bit after the early range of the window. The cost was a bit higher than hoped, but not extraordinarily so. We definitely would use them again and would recommend. read more

The scheduling of the repair was easy. Starting the day before the appointment, I received a time window and confirmation, followed the day of the appointment by status updates on the ETA. My tech, Gabe, was professional, capable, and very friendly. A very good experience. read more

Box Appliance has been servicing my SubZero since I purchased in 2012. I simply would not look elsewhere for service. Highly recommend.

John was courteous and professional. He wore shoe covers and inspected my refrigerator checking it thoroughly. Gave me useful tips on how to quickly check for any issues. I am very happy with his service. read more

Melanie from Box Appliance was amazing! She was very knowledgeable about the appliance (microwave in this case) and the possible issue. She was able to address the issue promptly and tested it to ensure that it works as expected. She also shared some tips on how to maintain it for the long term. What a pleasant interaction it was! read more

Stephen was terrific! friendly, efficient, knowledgeable. Very very pleased! Box Appliance is great. read more

Refreshing to have a company that provides professional reliable service. Service time could be improved, but I'm certain this has to do with limited qualified tech resources (or perhaps better scheduling and mapping to be more efficient with the technician's time). Our tech, Jesus was prompt, efficient and informative. read more

Box Appliance is a tale of 2 companies: one, they have great technicians, who do their jobs really well and are friendly and professional. That gets 5 stars! However, on the other side, you have to first interact with the horrendous and rude front office personnel. Not only are they not interested in what you're dealing with, they have never cared to find a better solution to help you out. I spoke to the lady to schedule an appointment for my Sub-Zero refrigerator that was not working at all. I have 5 Sub-Zero appliances and I have used Box MANY times over the years, so clearly I am very loyal to the brand and to Box. But yet, she was not able to acknowledge that and find ways to send a technician right way to my house. I called on Monday, even sent an email, and yet I was given a Friday appointment, after I clearly told her that my refrigerator isn't working. We had to throw all our food away, as a result. You would think that with all these years of working with them, and even paying for yearly maintenance trips (like I did this year in May with the same technician), they would treat a repeat customer better, but it is too much to ask. I get treated better (and thanked) by the customer care people at Sub-Zero corporate every time. read more

the technician was awesome. And took care of what was needed. the team kept me posted on arrival times, etc.

As always Box Appliance did an excellent job. From my initial call to them to their reminders of my service date and time. The technician Johnny was very professional and answered any questions and explained each issue. He was polite and engaging and a great asset to the company. I have used Box Appliance numerous times and would highly recommend them. read more