Dr. Vanhorn is the best! She always takes time to go over all my eye tests and explains them to me…read more She makes it easy to discuss some of my concerns and worries about my eyes. Dr. Vanhorn is very knowledgeable and professional with a wonderful disposition. I would highly recommend her for anyone seeking a great OD.

I have never in my life been so rudely talked down to by a healthcare "professional." I went for an…read moreexam as I was somewhat overdue, although my current glasses were fine. My initial visit went relatively fine, except when I saw Dr Leonard he rushed through the visit and sent me on my way with a new prescription in what felt like only 5 minutes (foreshadowing), but otherwise the initial interaction was fine. Going out to get fitted for some new frames, I make my selection and sitting with the tech come to find that by getting the frames from them my insurance wouldn't cover it fully. I decide to just have them print off my prescription for me to take elsewhere. I also find out that I was being charged extra for getting fitted with contacts, something I was not made aware of during the appointment. I go and get the scripted filled and wearing the glasses I immediately notice my vision is not nearly as clear. I give it the weekend to maybe adjust, when I decided to compare the script and see that the new script I was given was for a lower amount of correction (and no, my vision did not miraculously recover). I call up the office, and am asked to come in for an Rx check free of charge. Waiting in the room for Dr Leonard I hear one of his assistants explaining my situation when I hear him cut her off and just come walking in. From this point he was cold, snarky, and consistently was talking down to me the entire time. I tried to explain that with the new script he gave me I can see from the chair to the wall fine, but it was when driving I had issues seeing road signage. He does the exam again with the phoropter and insists on his previous prescription. I tell him that obviously something's missing then, because I can't see with that script and CAN see with the previous script. He then gets a snarky attitude and just gives a "fine I'll just write a script for your old Rx". At this point I'm finding myself be the one to remediate, but he refused to cooperate on figuring out what may be causing the issue. It honestly felt like all problem solving skills went right out the window. So at that point I let him just rewrite my original script (which I had gotten from another eye doctor in Bowling Green who was way nicer) and went on my way. Dr. Leonard obviously either REALLY hates his job and has given up on putting his patients first, or REALLY needs to reel in his ego. Likely some combination of the two. AVOID THIS OFFICE LIKE THE PLAGUE. As someone who worked in the medical field, and has family who also has as well, I'm truly appalled by the lack of respect and patient advocacy. My other family go to the Clarkson Eyecare in Benton and have told me Dr Ellis is far better, and I should have listened to them.

This place is just great in many different ways. Dr. Leonard is a really good doctor, he knows what…read morehe is doing, he is friendly and knowledgeable. Staff are great professional and helpful.

I loved my visit to this eye care facility. Everyone working here is very pleasant and helpful…read morewhich is a huge plus in my books. Nothing worse than going somewhere and the people working at the desk are crabby. They have a nice selection if designer frames to choose from. I recommend this business for your eye care needs

I drive from the Cincinnati area to Dr. HAWK each year. Such outstanding professional service by my…read moredoctor and a well trained staff that takes great pride in giving top shelf service. Thank you all again. Don Tolliver

We have been customers here for the last 5 years. I had my granddaughter in there last Thursday…read moreand she just informed me (Tuesday) that she has lost her expensive Thermus water bottle. Backtracking where we have been I just called the Mayfield office and was informed that they threw it away on Friday. Seriously? 24hours and they throw it away. Couldn't check with the customers that had been in the office Thursday?! Clearly either they actually threw away a customer's property or one of the staff decided they wanted it. Either way, it is obvious that this clinic does not care about their customers. I am looking for a new Optometrist.

The staff was great! Dr. Harris gave me an uncomfortable experience. Seemed very standoff upon…read moremeeting and made me feel overwhelmed and obligated to make choices I didn't understand. ​

Absolutely the worst service I've ever had from a supposedly professional staff. My Dr was fine but…read morethe help is what was the problem in my opinion. Not only did they continue to drop the perverbial ball on my prescriptions,but even after i filled 2 complaints with their complaints dept. The nurse tried to convince me it was all my fault and they've done nothing wrong...lol YEAH if i did my job like those people i wouldn't have a job.

We love this doctors office! Nice staff friendly service and atmosphere! Doctor Kingston really…read moreseems to care about my daughter and I really appreciate it. We will keep coming here! This has been here regular doctor for two years. He has helped my daughter tremendously. We love the nurses as well they all seem very educated and answer any questions me may have. Thanks Kentucky Care!

We like going to Dr Mansfield. He is nice and professional. Entire staff is friendly and quick. We…read morehave been going here for years. Convenient to walk next door to lenscrafters if you need new glasses as well

Canceled my appointment and blamed the 'system' for canceling it. No doctor was available,…read moreapparently wasn't even there because they didn't have an appointment. There were three employees sitting around doing nothing. Lady we dealt with didn't give a crap. She offered to make a new appointment but why do that when the 'system' will probably just cancel it again.

Can you give less than one star? I have been getting texts saying I have an outstanding bill from a…read moreyear ago. We pay our bill in full everytime we go. They do not bill insurance for us. When I call the number attached to the text they cannot tell Me what the bill is actually for-said it's for 'miscellaneous' services. You are not speaking with the local office but with a billing center which sounds to be in a foreign country. Once they said I don't owe anything, but then the texts started again. It seems the local staff do not know how to figure your bill when you're there so a year later the billing office tells you the bill was not paid in full. There is no help or explanation from the local staff. Very questionable billing practices.

Dermatology. I have read some negative reviews about this…read morephysician on other review sites,(mostly about bedside manner),but that's not why I went to see a dermatologist. I found him knowledgeable, and efficient. He addressed all my issues, and I would use his services again.When accessing healthcare providers we need to look at results, and not just personality.

Dr. Riney and his staff are terrific! They are very professional and caring. Dr. Riney is a…read morewonderful doctor. I have been going to him for nearly 20 years. You can get in pretty quick and there is a P.A. there if you need to get in even faster. Her name is Lisa and she is fantastic, as well. Highly recommended.