I had an issue with one of my eyes and Dr. Kim treated me several weeks ago. He was thorough and…read morecommunicated very good with me. He asked to see me again in about a month so an appointment was made upon my departure. During my time at the facility I felt as if I was a number and not a person and was being herded through along with many others. I was a captured client. (I also now accept this to be a normal part of my medical treatment.) Upon leaving I explained to the appointment person that I could not make an appointment during September through the first of October. A timely date to return to see Dr. Kim could not be accomplished without modifying my schedule by a week which I did. An appointment was scheduled for Sept. 4, 2019. Today I received, on my answering machine, a message which a female voice said this is Taylor from Dr. Kims office "We are going to have to move your appointment to Sept. 18 @ 10:10."...... That was the extent of the message. She did ask me if this was OK nor was a call back number offered and I felt they had no concern for my schedule. I attempted to call the office back and did in fact communicate to the appointment clerk that I had received a message on my answering machine to the effect that my scheduled appointment had been changed without my input. Without offering or requesting what could she do to help she read off another appointment date which was not satisfactory to me. I questioned further their need to change my original date and the explanation was Dr Kim needed to clear up some appointment time on that date. At this point I am frustrated as she doesn't seem to care about my needs and only Dr. Kims. As I was attempting to ask for other options she stated "I'm going to put you on hold." That was it! Conversation was over! It was a slick way of hanging up on me. Ive been around a while. At one time I (and others) considered my personal time very valuable. I still feel it is. I have noticed that working people, especially people behind the counter, don't give a hoot about me nor my time. They are after the numbers. I'm just a number and I pay good. I wish these people could take a course in what it is to respect others. I suppose I will never return to see Dr. Kim now.

Had a appointment May 26th at 3:10 which I was on time and checked in. Had cataract surgery in…read moreJanuary and my eyes aren't adjusting together somehow. A young lady took me back promptly and did preliminary work and dilated my pupils by 3:30. Somehow the doctor must have gotten far off schedule because at 4:45 I went to front desk and explained I must leave for other business and would like a phone call the next day to reschedule. Never got a call, so I called today May 31st to reschedule. June 20th earliest date available to see my doctor, and other doctors would be longer wait. Guess doctor is on a 3 week vacation. Nope I didn't make the appointment, guess it's time to find a doctor or his associates who care. 65 years old and tired of poor customer service which I'm seeing more and more of. Thought a persons eyes were important to life. Guess I thought wrong. Very sad and disappointed

I loved my visit to this eye care facility. Everyone working here is very pleasant and helpful…read morewhich is a huge plus in my books. Nothing worse than going somewhere and the people working at the desk are crabby. They have a nice selection if designer frames to choose from. I recommend this business for your eye care needs

I drive from the Cincinnati area to Dr. HAWK each year. Such outstanding professional service by my…read moredoctor and a well trained staff that takes great pride in giving top shelf service. Thank you all again. Don Tolliver

My wife and I love Innovative Ophthalmology. Dr. Bowers and her staff have always treated my…read morefamily respectfully. I have been a patient for many years. I moved out of the area several years ago. I still make the drive to Paducah for my eye care. I've needed ophthalmological care since I was a small child. I've seen many different ophthalmologists prior to finding Dr. Bowers. I will be forever grateful for her superior and compassionate care.

I've spent a fair amount of time working with Dr. Bowers and others on her staff in the OR, and can…read moreattest to her skill as a surgeon, and her kind heart in general. If you want to receive QUALITY treatment from a team of professionals who genuinely value people, regardless of background, this is the place for you.

We like going to Dr Mansfield. He is nice and professional. Entire staff is friendly and quick. We…read morehave been going here for years. Convenient to walk next door to lenscrafters if you need new glasses as well

I took my 90 years old mother to Visionworks in Paducah to get new glasses. We originally went…read morethere because they told us that they would accept my mother's insurance. Turns out the insurance only covered the exam and we ended up paying over $150 for the frame. In addition, my mother was upsold the anti-glare feature which turned out to be some sort of coating that actually caused everything to appear blurred. It wasn't worth it. It took several weeks to take delivery and several trips to Paducah - about a 50 mile trip one way. The frame broke within a month and, when we talked to Visionworks about replacing or repairing the glasses, they told us that that frame was no longer available and that we would have to choose a new frame. This meant another wait of several weeks plus more trips to Paducah. No warranty - no nothing. Finally, we went to the optometrist in Cadiz, Ky and they found a frame that fit my mother's lenses within a few minutes. So, my question is: "Why couldn't Visionworks do that?" The only answer I can think of is that Visionworks didn't want to fool with it and my elderly mother is just too much of a bother to them.

After waiting for over a month for my husband's safety glasses they tell us they can't make themread more