Very kind staff! They said they would be willing to work me in for services in the future, despite…read moreme working most of the day. My car is in good shape so I hopefully won't see them again any time soon, but I wouldn't be too upset if I did :)

There were problems early on with the repair, but Cory fixed it right and was more then fair.read more

Jan Aukerman of Aukerman Auto & Tire performed emergency service for a car I was using on vacation…read morein July of 2023. He diagnosed and fixed the problem which allowed me to continue enjoying my last day of vacation and drive safely to Indianapolis International Airport. He was cool-headed, honest, and professional. Mike Fatula

Think small town. Think Moms and Pops…read more Think your neighbor's uncle's friend. Think no frills. Now picture a frantic redhead tromping around her car on the side of a country road in heels only to find she has a flat before making her way back to the city for an early meeting. Quite the contrast, huh? Aukerman's you saved the day with your simple, get shit done approach. Within a half an hour of my call you arrived to air up the tire to help me make it to the shop and an hour after that I had a nail-less car and was back on the road westbound. All for $28. I couldn't be more thankful that this morning speed bump didn't take place on the side of the interstate.

What a great experience. Great service and very professional. Darien was the lead on my visit and…read morehandle everything. He is thorough, a great communicator and made sure everything went smoothly. His associate, Josh took over when Darien was not able. The two of them provided outstanding customer service. The main technician was Brian, he was able to diagnose what my vehicle needed and followed through until it was completed correctly. Brian's expertise caught a subtle mistake on the test drive so they were able to bring the car back in and get it right before releasing it back to me. I was very impressed with my visit to this Quick Lane next to Hubler Ford.

Chose this shop on recommendation. They failed to follow through or communicate well on different…read morevehicles we brought in. We asked them to check certain things while the vehicles were being serviced and they failed to remember to do so both times.. this last time we brought our vehicle in they put everything back together on the engine and forgot to replace some seals near the intake. Our engine was leaking gas. It cost us $600 to have corrected at another shop. The other complaint I have is that when you call in to check on your vehicle they act put out. They give the impression they can't be bothered. I highly recommend if you live in the Marion Indiana area to find a better mechanic or drive to another town. This place is bad news.

Our daughter is a freshman at Indiana Wesleyan University about an hour from home. Her car was…read moremaking a noise, so she had to take it in to get it checked out. She was very nervous to do it by herself, but she had the best experience. They were so kind to her. I would highly recommend this place for any automotive needs.

Quick and easy remote start install. Was able to make my factory remote work as wellread more

Great customer service. I came in thinking my speakers were the problem since they'd turn down…read morewhenever in use. They installed my speakers, but later discovered that my radio was the problem. They explained the problem thoroughly and later helped with installing my radio. Now I have better quality whenever my radio and speakers are in use. 10/10 would recommend.

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

Jason is the guy to talk to! Family owned and ran! Competitive pricing! You want it fixed right the…read morefirst time and not just throw money at it? Call Jason he will get you taken care of! Tires, brakes, suspensions, engine rebuilds, axle rebuilds, alignments, oil change and regular service. Big trucks, little cars. Call them up they do it all, they do it right, and they do it with honesty and integrity.

I am retired after having spent over 40 years in the automotive retail industry. I believe that…read moremany years in the industry gives credibility to my experiences which I had with dealers all over the country since I had national responsibilities with a manufacturer who will remain nameless. Victory Honda in Muncie is the epitome of a dealership that meets and exceeds the expectations of potential buyers and/or parts and service customers! We do not live in Muncie but all our family's Hondas are not serviced anywhere but Victory due to the excellence of the service and parts departments. Every individual with whom I've had contact at Victory sets the mark for professionalism and customer satisfaction! Want or have a Honda? Be good to yourself and visit Victory Honda for all your needs!

Buyer beware! I bought a used van from Victory that came with a 5000 mile warranty. We were getting…read moreexhaust fumes in the van so I took it back to get taken care of. After 3 different trips, they were unable to fix the problem and inferred I was imagining it. I got under the van, found the issue and spent quite a few hours fixing it myself. I couldn't continue to breath the fumes. When I bought the van from them, they gave me a nice clean Carfax report. However, they gave me a report that did not include significant engine work they had done AFTER the report. If I had known I would never have bought the van. I won't deal with them again and would suggest you not buy a used vehicle from them no matter their "warranty."