Yes, I am a mac fan and this is one of my favorite stores in Bordeaux!…read more I love that you can book an appointment online, bring your mac and one of the team members (genius bar staff) will help you out. The service is amazing... Even if you don't have a mac, or are not a mac fan, check out the store, browse on the ipad or imac, and enjoy... Steve Jobs knew what he was doing when he built this brand...

Worst service ever! I took an appointment via apple website (in English) and arrived happily…read morethinking that my iPhone 6 screen will finally be repaired. I told on Apple customer service chat that I live 130km away and I cannot come during the day. If I should rather send it in. No he said the Genius Bar in Bordeaux has evening appointments open. So I drove 1h30 to get here to meet the extremely arrogant and not at all helpful lady who told me that a) My appointment is not in the system (I showed her the service chat and appointment noted on at my apple account but she successfully ignored this fact) b) even if I was in the system they wouldn't repair my phone because they wouldn't have time to finish it before closing. 130km drive didn't interest her at all. Neither the fact that I already took an appointment (with proof). The most disturbing was not "not being served".It was rather because of her "non customer oriented arrogant" behavior and inflexibility. Positive was that another gentleman came for rescue and kindly apologized and told "of course they would do their best" and "of course it is unnecessary to drive another 260km for the repair". So he checked the appointments and said it was possible. The evening was saved but it will not make us forgive the LOW QUALITY CUSTOMER SERVICE we have received by the front lady named "Tatiana".

As I travel a lot for work with my Mac, I have had at times to seek out service from apple…read moreresellers in various countries. Those experiences have always been quite negative and a headache. iConcept though was super understanding and friendly. They really embody what Apple is all about and what drew me to the company in a first place. Really grateful for your help that allowed me to be a little bit more stress free while in France!!