without internet for two months and zero support . Every week they extend the issue by one week. No…read moreexplanation no alternagive. The 5G kit does not work in my old building (thick walls and surrounded by high rise building

ORANGE is a rip-off. On our Sept. trip to Paris, we purchased two "ORANGE HOLIDAY" sim cards at…read morethe airport. The salesperson assured us all we had to do was put these new sim cards into our phones, but no, he would not do it for us. And also told us the special little tool for accessing the SIM port on our phones was included in the envelope (it was not). We attempted to install both SIM cards, neither of which worked. Finally got help from a Lyca (sp?) store in Paris, and purchased NEW SIM cards from another carrier, which worked great. I haven't yet found a customer service email online to get a refund. The live chat person hung up on me after giving me a 4-DIGIT phone number to call, which would not, of course, work in the US. Really bad customer service, and what a rip-off.

We arrived in Paris needing a couple of SIM cards for our phones. We were on the Orange network the…read morelast time we were here and decided to give SFR a try. The staff members were really friendly and went out of their way to get us what we needed. We were really impressed with the service and efficiency. On a side note, which has nothing to do with the store, the network for Orange is better than SFR, but if you must get SFR, please stop by this store.

IT'S TRAVEL SEASON, BAYBEE!…read more I've been using Travel WIFI for many of my recent trips last year. I honestly have never had a problem with this company as they are so responsive, wonderful customer service and the device is very reliable! Let me admit that using their device truly helps from getting billed a huge amount for roaming charges from a mobile carrier. I've used travel WIFI for over 3+ of my trips out of the country and the process to sign up has been very easy. I have used them to go to Mexico, Canada, Asia, Italy, and Trinidad. I usually go to their website here: https://travelwifi.com/ and enter the country that I will be visiting. I go for the basic purchase and three days before my trip, I receive a UPS package with my device. On top of that, I even get a free return package to send the device back. During my stay, I get continued emails checking in to see if I am enjoying the device and asking if I have a question. A few days before the device is supposed to be returned, I received an email informed me that I could keep the de4vice if I wanted to for a fee. Not really needed in my situation, but nice that they give this as an option. The prices are very reasonable and not too much. The device charges in about 2 hours and last on a good charge for over 10 hours. I also like that multiple devices can use the WIFI box simultaneously. I can agree with some of the Yelpers about the spotty service although the device says there is the internet, there were times where it wasn't working. But honestly, it was not the fault of the device so I can't blame it on the company. There are times where it will take long periods of time searching for a signal, maybe it was the location of the places that made it spotty. In all honesty, it's a WIFI box, don't have high expectations to get service 100% of the time. If you lower your standards, I promise you won't be disappointed. I will continue to use this company to order a WIFI box when I am going to visit any country. **Make sure they give you the new devices; the old devices don't work and the chargers don't work for the device. **

I used this service while I was in Paris, 9/10…read more You can buy international phones, SIM cards, travel wifi, and cell phone goodies. They're at the airport and great locations with in the city. The charge lasts about 6-7 hours, and they charge reasonably quickly. The service will buffer though if you're in a busy area with a lot of folks on wifi. I found them through an online search, and had amazing service throughout my trip. You're able to go LIVE and carry online conversation very well on an unlimited plan. I had a bit of a problem when it came to the ins and outs though. Once I'd already purchased a SIM card (non refundable, this wasn't told to me), and came in to buy a cell phone- the options were pretty rough and slow for a high price. Not helping much. So after being in the store on the Opera for about 2+ hours waiting they offered me unlimited service for the 5GB price. (Because of the problems I was having with the service over that time) I accepted and went about my business, in about a day and a half the wifi was barely working. I called the 800 number through Skype and they explained the run around. All of the plans are "unlimited" (Also not explained to me)- but after the 5GB (or whatever you've purchased) it slows way way down. I was under the impression it was truly unlimited (which was what I was told by the person at the Opera location, that he'd bump me to the unlimited plan hence the confusion on my end) So after discussing with the agent that this hadn't been explained - and the trouble I'd been having- they were very very understanding and helpful offered me the actual unlimited plan. I called with any questions or concerns and they were stellar. Now that I understand how it all works, they'll be my one stop shop each time. Thanks for your help!! Loving this place.

Easy to use vending kiosk to get a 1 month prepaid SIM for my European trip. If you are a tourist,…read moremake sure to select the non automatic renewal option so it expires 30 days after activation. Your email updates and web interface will continue to state expiration by calendar month, but you can ignore that.

I got a SIM card for my phone in Paris, it offered the best price compared to Orange. There is…read morepeople to help you navigate the vending machine that is only French.

Bouygues Telecom: Un Cas de Mauvaise Gestion et de Potentielle Fraude…read moreIntroduction : Je suis Philipp Denisov, PDG d'une startup technologique. Récemment, Bouygues Telecom a causé des perturbations majeures dans ma vie professionnelle et personnelle. Mon numéro de téléphone, utilisé pour des identifications bancaires et professionnelles, a été résilié sans notification appropriée le 15 juin 2024, malgré des paiements mensuels réguliers. Facturation Injustifiée : Bien que ma ligne ait été suspendue, Bouygues a continué à facturer le service. Ils ont même pris un paiement le 16 juillet, alors que le numéro avait déjà été retiré le 15. Ceci est non seulement injuste, mais également trompeur. Les actions de Bouygues, en coupant la ligne sans avertissement adéquat, ont restreint ma capacité à gérer des aspects cruciaux de mon entreprise. Faille de Sécurité : Un aspect encore plus inquiétant est qu'un ami a pu obtenir mon numéro via un autre opérateur, en utilisant le RIO (Relevé d'Identité Opérateur), et accéder à mes comptes protégés par une authentification à deux facteurs (2FA). Cela a permis l'accès à des informations sensibles de mes banques et de mon entreprise. Cette faille révèle une grave déficience dans la sécurité des clients chez Bouygues Telecom. Démarches de Réclamation : Après avoir constaté la résiliation de mon numéro, j'ai tenté de contacter Bouygues Telecom à plusieurs reprises. J'ai été ballotté entre différents conseillers sans obtenir de réponse satisfaisante. On m'a demandé de répéter mes informations plusieurs fois, sans jamais apporter de solution concrète à mon problème. Actions en Justice : Étant donné la gravité de la situation, j'ai décidé de prendre des mesures juridiques contre Bouygues Telecom. Je considère leurs actions comme frauduleuses et irresponsables, mettant en péril non seulement ma sécurité personnelle, mais aussi celle de mon entreprise et de ses employés. Les clients de Bouygues doivent être conscients des risques qu'ils encourent avec un opérateur capable de telles négligences. Conclusion : Bouygues Telecom, par ses actions, met non seulement en danger la sécurité financière de ses clients, mais démontre également une négligence flagrante en matière de gestion et de support client. J'exhorte les autres clients de Bouygues à être vigilants et à prendre des mesures pour protéger leurs informations sensibles. En attendant, je poursuis mes démarches juridiques et médiatiques pour m'assurer que cette situation soit résolue et que d'autres clients ne soient pas victimes de la même négligence. Appel à l'Action : Il est crucial que Bouygues Telecom prenne des mesures immédiates pour améliorer la sécurité et la transparence dans la gestion des comptes clients. Les entreprises, en particulier, doivent être assurées que leurs lignes téléphoniques, souvent cruciales pour les opérations commerciales, sont gérées de manière responsable et sécurisée. Je continuerai à partager cette expérience et à sensibiliser d'autres utilisateurs à ce problème, afin de prévenir d'éventuelles victimes de telles pratiques négligentes. Philipp Denisov

Don't purchase the SIM card. If you are not a resident of France or do not speak French they will…read morenot assist you in English. Waste of money

I spent a humongous amount of time in the (huge) book section of FNAC during our last two visits to…read moreParis (in 12/04 & 5/10) and I'm sure I'll do the same thing the next time we visit Paris; their selection of photo/etc. books (my passion) is really terrific. I also visited two of FNAC's other bookstore locations in Paris, but nothing quite compares to the one at des Halles. The reason why I'm not giving five stars is because the employees were rather perfunctory. Still, I gladly spent a small fortune on books each time because of the great selection.

I sent several messages and an email to support regarding a problem I have. No one answered my…read moreemail even after a weeks and someone from facebook support arogantly told me that I would probably never get an answer. I don't speak French so I naturally wanted to solve this problem by email or text since I can translate things.. It's impossible to get an answer. They don't do anything to help you and their rules are ridiculous. I even bought an issurance for the concert ticket and they are not even willing to reply to me. I'll never buy anything there again.