Bounce Waco cancelled my son's bounce house rental 2.5 hours before the start of his birthday party. Despite having my phone number, the owner cancelled via email instead of having the guts to call me. As I was busy preparing for the party, I did see this email until 90 minutes before the party started. So I had 90 minutes to get another bounce house before the party started. Not to mention, I had rented all of my tables and chairs from this same company and they did not deliver those until 10 minutes after the party had started. The owner claimed the ground was too wet for the bounce house; however, failed to communicate this would be grounds for cancellations despite it having rained all week. We knew days before the event that the ground would be wet on party day. If she had told me in advance that she would cancel the bounce house for wet ground, I would have booked through another company. And for what it is worth, I called just about every rental company in town searching for someone who could bring a bounce house immediately and three other bounce house rental companies said it was safe to use a bounce house on wet ground. Moreover, we attended a party a few hours later and they too had a bounce house from a fourth company who also thought it was safe. We were able to secure a bounce house from another company and had zero complications on wet ground. It appears that the company could not deliver as ordered 2 months in advance and blamed the weather for their mistake. read more