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Bounce & Slide Inflatable Rentals

5.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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Magic Jump Rentals San Diego - 4 in 1 princess combo

Magic Jump Rentals San Diego

(245 reviews)

Kearny Mesa

I highly recommend Magic Jump Rentals. Their customer service was excellent from beginning to end…read more Christina Tovar did everything she could to make things easy for us. She helped us get the best deal, made sure we had the right equipment for our event, and even explained the city's permit rules. Her knowledge and quick replies made planning much simpler. Chris was great with delivery and pickup too. He arrived on time, was professional, and worked quickly, so setting up and taking down was easy for us. If you want a company that really cares about its customers and gives great service, go with Magic Jump Rentals. We'll definitely use them again for our next events.

Unfortunately, I would not recommend Magic Jump Rentals based on our experience…read more Our party started at 11am, and before booking I specifically asked what time I should schedule delivery to make sure the bounce house was ready when guests arrived. I was told one hour before the party, so I followed their recommendation and scheduled delivery for 10am. At 10:10am, with no one there, I called to ask for an update. The person I spoke with was incredibly rude and said she would try to reach the driver and call me back. Twenty minutes later, I still had not heard anything, so I called again. At that point I was told that I had signed terms and conditions allowing them a much larger window to arrive. After the fact, I actually went back and read the 9 page agreement. It does say that the company is not responsible for delivery and pickup delays, but I could not find the larger delivery window I was told on the phone that I had agreed to. Regardless, I had specifically asked their staff what time I should schedule delivery for an 11am party and followed the one hour recommendation they gave me. The bounce house finally arrived at 10:54am, six minutes before the party started. Thankfully it got set up, but having no idea whether the main attraction for a children's birthday party would even be there when guests arrived made an already hectic morning incredibly stressful. The setup was also poorly thought out. Both the blower and generator were positioned facing directly toward the party area, making that entire side so loud that it was difficult to have a conversation. We ended up having to reposition things ourselves just to make the space usable. Pickup was scheduled for 3pm, and unfortunately the communication was no better. No one arrived, my repeated calls went to voicemail because the line was "busy," and I received no response to the voicemail I left. Eventually the driver called and said he was still 17 minutes away. At that point I had a baby and toddler who needed to get home, so I told him I could no longer wait, and he said that was fine. A few days later, I received an email notifying me that they had issued a partial refund because of the experience. I genuinely appreciate that they acknowledged there was a problem and provided a partial refund. However, considering everything that happened, I think a phone call and an apology would have gone a long way. The bounce house itself was fine. The issue was the service, communication, and reliability surrounding it. There are plenty of rental companies to choose from, and based on this experience, I would choose a different one next time.

Bounce & Slide Inflatable Rentals - bouncehouserentals - Updated October 2026

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