We're Vegas locals, but we stayed at Sam's Town twice for our FACAI pageant events, and overall we…read morereally enjoyed our stay! We honestly didn't expect the rooms to be as comfortable as they were. They were cozy, clean, spacious, and definitely better than we expected.
We loved the convenience of our room being near the elevators and fast food area, especially with kids. It made it so easy for them and our family to grab something to eat without having to go far. Checking in through the app, using the digital room keys, and having free valet were also huge pluses. We always tip our valet attendants, and the bell desk was very helpful getting all of our luggage and pageant stuff up to the room.
Sam's Town Live was also a beautiful venue for our FACAI pageant. The stage was big, spacious, and looked amazing once everything was set up. Being able to stay at the same property where our event was held made everything so much easier with wardrobe changes, family, and all the pageant preparations.
The atrium is still the classic Sam's Town atrium I remember, but it's beautiful as always. Sam's Town is doing a great job keeping the property clean and maintained while still keeping the charm of one of the original longtime Vegas properties.
The reason I'm giving 4 stars instead of 5 is because of my experience with the front desk. I happened to get the same representative both times I checked in for our events, and unfortunately, she didn't come across as very friendly. Both times I felt like she seemed annoyed while checking me in.
On our second stay, I specifically requested a connecting room with my parents because my dad is starting to experience Alzheimer's symptoms and we need to be able to get to him quickly in case of an emergency. I was assured the rooms would be connecting, but when we got upstairs, they were only next door to each other and did not have a connecting door. Since I was there for an organization event and the bell desk had already brought all of our belongings upstairs, I didn't have time to go all the way back down and address it.
Other than that experience, we really enjoyed our stays. The rooms were comfortable, everything was convenient, the valet and bell desk staff were helpful, and Sam's Town Live was a great venue. As locals, it's nice to see one of the longtime Vegas originals still being maintained and providing a comfortable experience. We would definitely stay again, especially for another event but we'll be back next year for the pageant!