Dutch made the experience great. He was friendly, knowledgeable, and helpful. He was willing to go…read morethe extra mile to help us.

Dropped my KX250XC off for Action to look at an electrical issue. I was coming from Wyoming (2 hr…read moredrive) on a Saturday and Action said they would look at it Monday. Called them every other day and they didn't even look at it until Friday. Was told they were tuning my bike for an electrical problem that I had told them about. I had already stated I adjusted the idle knob, but that my battery was still being drained due to the discussed electrical issue. On top of the electrical issue they said my bike had a warranty recall for a new clutch. They said they had ordered the parts that Friday and my bike would be ready early next week. In the meantime I decided to inquire about a trade in. They said they would do an inspection while the bike was being worked on. Doug sent me an offer for $2500 for a 5 year old bike with 60 hours on it. When I asked how he came up with that number he did not reply. I continued to check in on my bike every other day the next week and the front desk at service kept saying they would "call me back with and update, because I (the customer) am not allowed to speak the mechanic." I never have taken my bike anywhere where you can't talk to the mechanic to ask questions. On top of that service never gave me a call back from the front desk either. Called again on Friday furious and they finally gave me an update and said my bike would be ready Saturday and that it was running well. I drove 2 hours to pick it up to find out all they did was put a new crankcase on the clutch (no new clutch like they had said for the warranty) and adjusted the idle knob to fix an ELECTRICAL issue. They charged me $137 to basically hold my bike and do nothing. Bike still is not running correctly. I will NEVER give them a penny of my business again. Complete joke of a dealership. Take your bike anywhere else. Trust me.

I left my motorcycle with them to fix a problem of oil leaking and gear changes and they didn't…read morewant anything for 2 months My bike was sitting there , actually got worst because now the carburator choke is stuck

Avoid this shop at all costs! Had a 4 wheeler engine rebuilt, paid to have it fixed. Got it home…read moreand the engine wouldn't run and all the oil leaked out of it. Took it back in to have them fix their mistakes, they had it for over a YEAR before I lost my patience and called to put some pressure on them. To correct their issue they told me they would be taking it to Rexburg Motorsports and charging me to fix it because I let the battery go dead. What a joke, apparently a dead battery causes all the oil to leak out of a newly rebuilt engine. Who knew? So I am picking up the broken 4 wheeler, that I paid them to fix once already and now I get to take it to a real shop that knows what they are doing and pay them to correct this shops mistakes and incompetency. Terrible service, terrible communication. Will not go back and will deter everyone I know from using this shop.

Incredibly satisfied with my experience On Saturday, I swung…read moreby, I had a Wheel I needed to get the bearings out. I believe in changing my bearings frequently. These particular wheels I couldn't get the bearings out. Anyway, I dropped the wheel off. They said they would get to them. Less than an hour later, I got a phone call saying my Wheel is ready to go. I was a little hesitant. These are expensive wheels. They're a little on a rare side (hard to find.) not only did they get the job done, They did it without a scratch or even a little bit of grease left behind. I couldn't be more pleased. Thank you!

Been meaning to write this Review of what I can only describe as a truly amazing dealership. Labor…read moreDay weekend my Brothers Indian lost a cylinder and they treated him like a long lost friend . I am Harley owner and was amazed at there support and immediate action to diagnose his bike. They also have worked with me durning a sad time in getting his bike home after a difficult time. So thank you to Rob and entire staff for your support and condolences. Much respect for you all

I stopped in most Harley Davidson Dealerships that i pass to purchase localized T-Shirts for my HD…read morefriends. This is a very nice dealership, with an expansive and visually interesting store layout. The staff was friendly, but not over bearing. I was greeted by several staff members as i walked the many levels of the site. Several staff walked by as i looked at T-Shirts, made eye contact and offered to help. It look like they have a wide selection of accessories, and a selection of clothing. But the T-Shirts were dealers name & HD logo, not regionalized with images of the local landscape (mountains, farms, prairies - like so many other dealers) The only other "negative " is they Perhaps 5 parking places for cars & more for motorcycles parking. Considering all that parking space is taken up by showroom & repair, they probably made the best decision.

Stopped in to buy a Dealership-labeled T-shirt. I'm not too enamored with the Chester's…read moredealerships overall, mostly because the owners no longer offer Veteran's discounts. Like knocking off 10% on an item that costs $5 to make and sells for North of $35 would in any way adversely effect their bottom line. That said, they did have a couple of T-shirts that I liked so mission accomplished.