À helpful place to get help reinstalling my phone app…read more Knowledgeable pleasant thorough

First time here as a discover card holder. Amazing spot! So many comfy seats and great natural…read morelighting . Coffee was good, would've liked it a bit warmer though. However the best thing was the service! Ryan at the front was so nice and made my day, will definitely be coming back just for that. :))

I've been with them for a long time, poor customer service. Often lines in branches with one…read morecashier. They do not adjust accounts automatically if you have good deposits and high credit ratings, it is up to you to ask and then rates can move down as much as 5%. Charges on accounts when added up are high. Applying for a home loan through them is a nightmare. I worked through a pleasant man at the Belmont branch who gave three different outcomes at three different times, which meant he kept missing that I wanted to put 20% down and kept noting just 10% on the pre-approval. Also said it the approval would be good for three months but then only noted one month on it, I had to keep asking for corrections. My realtor frowned when I said I had a BoA pre-approval - they'll make you jump through hoops, he warned. Sadly, he was right. I'm moving my accounts, there has to be better service elsewhere.

There's plenty of room to disagree about whether BofA is a good deal. Some people may be better…read moreserved by an online bank with no retail presence, with lower fees. I sort of wish that was me. But with all my electronic transfers linked to BofA, it's a pain to leave. And so where do you go if you need a reliable BofA branch that's not too busy, where a cashier has time to help or a manager is available without an appointment? This is the branch for you! I go out of my way to come here because I can get my problem solved on the first try and without an appointment. Means a lot. A sign says this branch is closing August 15. Probably BofA's computers said this branch doesn't do enough business to justify staying open. Maybe, by their calculation, but that's exactly what makes it so useful for customers. A disappointment to see them go.

This review is for amazing customer service from one of Chase Private Client Bankers, Kristy!…read more I stopped by on a busy Friday to inquire about a promotional offer, and I had the pleasure of working with Kristy. She had an energetic and friendly personality and was super helpful in the entire process, explaining key details and process in a clear and concise format; she also patiently answered my questions and provided hardcopies for my reference, she even put a note on her calendar to follow-up. Really the best experience I ever had working with a banker. Note, she traditionally works with clients with over 250k in assets, which is not me :( but she was still really helpful regardless. 100% recommend.

Private Wealth inside the mall entry, and outside there's another entrance with an ATM ($4 fee!)…read more It's clean, card swipe to enter and though I was too early, at least they had a selection of bills ($100/20/5) that you could choose.

Friendly people, who know their clients. I've never seen that in a BoA. No awkward conversations,…read moresecurity is very friendly but present, all very sweet people and fast service

Terrible service. Hours are ridiculous and I can never even make fit there while it's open because…read moreI actually work a full 40 hours a week. Always people standing around even if there's a line out the door. I've showed up 10 minutes before they closed and have been turned away when all I need is a roll of quarters. This bank sucks.

I went to the branch at 1333 Boylston Street, Boston, MA. The casher was not knowledgeable about…read morebasis and cannot give straight. His supervisor was rude. Avoid this location and this bank.

This was the closest TD Bank to where I live, I had seen poor reviews before going so I did not…read moreknow what to expect. I walked in and was immediately greeted, and then seated with teller Ishmell. I only came to get a new card, but the time I spent there was fast yet informative. Ishmell was able to answer all the questions I had in a professional and polite matter. The workers in this location were friendly and I'm glad to have had the experience that I did.

Not to be confused with the Bunk Of America, which is a company that sells beds for brothers and…read moresuch. Located in one of the fancy parts of Boston close to Fenway and downtown is this bank which is right next to one of my tanning salons - and the gym that I like to use. So I have swung by to use the ATM on a couple of occasions and it wasn't bad. It charge the standard fees and while nobody was overly friendly when I walked into the place, nobody was judgy or suspicious either which sometimes happens to me because of the way I look, with the muscles and long hair and everything. It was a pretty decent experience on both occasions. Now if they could stop charging these obnoxious ATM fees to non-account holders and add on fees to account holders then I would go up to 4.

I went to the bank in Abington MA. with a fairly complex request. He treated me with respect,…read morecompassion, and got the job done. He understood what I needed, and completed the transaction, explaining every step of the way. He truly is an asset to your bank. His name is Pedro.

I have been using TD Bank for more than 15 years and this branch since it opened. I have personal…read moreand several small business accounts. The people at this branch are really great. Always very helpful and efficient. Especially the Manager, Ashleigh. I have had several business account issues/problems, and Ashleigh helped me resolve my issues quickly. Notwithstanding how good the PEOPLE are, the general service and usability of TD Bank has gone way downhill in the time I have had accounts here. They have made everything more difficult (nobody can make a cash deposit for my business without prior validation). Plus added fees. To be honest, I would probably not recommend TD Bank for small businesses anymore

I have a checking account and saving account with direct deposit for my checks,but I still get…read morecharged fifteen dollars a month for a service fee and I can't set up my account on line and I have tried to get customer service to help me but they can't do it either.i don't pass the test for the security questions.they used to charge me for balance inquiries for my other account from a different bank too.i am so frustrated that I can't deposit online or transfer money from my checking account to my savings account. You have to stand up to do teller transactions and I don't have good health.

Smaller branch but had what I needed. Mori and Annie were especially kind and helpful. Very nice…read morepeople that made sure we had what we needed. They were open on time the day we went.

NOTE REVIEW IS STRICTLY ON CITIZENS ACCESS!!!…read more After years and years of sitting all my money in checking accounts and low interest savings accounts, I finally invested $$ into a CD (I had to finally sit my ass down and study about financial investments). I went with Citizens Access because they had one of the highest rates that I have seen at 2.5% for 12 months (I would never do a CD longer than 2 years but that's just me). There were a couple other banks that were slightly hire (2.55% for example), but I found the format of their website very user friendly and simple for my feeble mind. Why 3 stars? Well apparently a feeble person like me may have made the website. After investing I read the FAQ more thoroughly to see if I would get a physical CD. I saw that they don't do it (most online banks don't), but that they have something you can print out online in your account. I did that and nothing came up so I called up CA. Guy one the phone was nice and helpful enough to walk me through the website. The directions on the website are incorrect. It gives you directions for non CD accounts lol. Another complaint is they do not respond in a timely manner when you message them through their server (it has been over a week since I messaged them and still have no response). For an online bank communication is a huge must. If the rates weren't that good, I would have probably have gone to Discover where I've had 0 problems. In a little less than a year though, I should have a decent return to go on a vacation so I'm thinking about that :) Wish I learned how to invest earlier instead of letting my money just sit there.

My branch in Broadheadsville Pennsylvania has a bank manager that has hung up on me 3 times , have…read morefroze my debitcard again and again it's hard toget itback becauseif you're handicapped like Iam theydon't doanythingover thephone

I wish I could say something nice. I'm sure the bank provides perfectly good service for "their…read morecustomers", but it's the "their customers" part that prompts me to write this one-star review. I used the Citizens' Bank ATM (inside the bank) in Brigham Circle and made 3 withdrawals (3 because of limitations per withdrawal). So my 5 minutes at their kiosk made them $11.50 in fees - $3.50 per withdrawal - a transaction that, to my mind, makes me a "customer". When I waited in line (for 10 minutes, while 2 tellers helped 1 customer) to ask them to change a few of the bills, I was told "no", that "those services are reserved for 'their customers'.". %&@&*% ...which meant I had to go find a merchant in Brigham Circle who was willing to make some change for me - something most merchants are not generally very willing to do. So Citizens' cost me 25m of my lunch break first waiting in line, & then looking for a place that would make change for me. CB - if you don't consider ATM accessors "customers", don't charge us your fee$!!!

So, lol, I decided to open an account here and get a debit card since it's close to my apartment…read moreand my closest old bank is all the way downtown. Anyway, open up the account, get the card, ok. I wait and wait for my card to come. Doesn't come. I go to the branch, and they tell me it's on it's way. I wait a few more days- no card. I go back yet again, and the girl at the counter checks to see the address they sent it to. Apparently the first clerk who set up my card put in a misspelled address. Ahh, so that's why I never got anything. She corrected the error and I got my card a couple days after. Lol