We will never go here again.
When we arrived, a woman came up to us and said, "How can I help you?" I was floored. I didn't know what to say. I thought it was obvious we were there to eat.
Then, we had a waitress come to our table who seemed to be high. She was acting like we were at a dinner theater, which was kind of weird, but she wasn't the worst part of the supper.
My husband had just received some very bad news and wasn't thinking straight. He ordered an item off the menu that had meat in it (he is a vegetarian) and when he took a bite he realized his mistake. He felt horrible about it and was going to try to eat around the meat sauce, but I called over a waiter to tell him what had happened.
Having worked in the restaurant industry, I thought this guy would be understanding and offer something else. However, he couldn't have been worse. In fact, I have never had such a rude and inconsiderate waiter in my life. He acted like my husband was trying to pull off the scam of a lifetime!
He told us that we would have to pay for the dish and then offered my husband a salad or some noodles with sauce. I couldn't believe this waiter was THAT rude and condescending to my husband. I told my husband to get what he wanted (not what the jerk was trying to push on him) and then told the waiter that we would pay for it all. We sent the original dish back because we were not going to eat.
It took over 15 minutes for my husband's order to come out and when the waiter brought it back he threw it on the table and visibly annoyed he said, "Sorry for the wait," and left without asking us if we wanted anything else.
The bill came and included the dish my husband sent back and had taken one little bite out of. We expected that because the waiter had been so rude about it, but I wanted to tell the manager how horrible his staff was, so I asked a younger girl working their to see the manager. My husband went out to the car so I could deal with it.
The same waiter came to our table and asked if there was something he could help me with. I told him I was waiting for someone else, and he informed me that HE WAS THE MANAGER!
THE MANAGER treated us like crap! I couldn't believe it!
I told him how rude he had been and how my husband was upset and not thinking straight. The guy took the dish off the bill and apologized saying how bad he felt. I didn't buy it one bit.
Sometimes people aren't thinking straight.
Sometimes people get very bad news that affects their life forever.
And, sometimes people in the service industry will come across these people and affect their lives in a negative or positive way.
The MANAGER at this Boston Pizza had a very negative affect on my husband and I and made our day much worse than it already was.
I can only hope he thinks next time before he acts like a jerk. I hope that someone else who has had their life turned upside down doesn't have to suffer from his lack of compassion and professionalism.
If this was the last place on earth to eat, I would starve. I will NEVER support a place of business that makes their customers feel like crap.
Update:I wrote into Boston Pizza to complain and another manager from Drumheller wanted to talk to me about my experience. I responded that I had told them everything I need to tell them. Then, she never responded back. Usually a successful restaurant will offer a gift card or something, but this Boston Pizza couldn't have been bothered to even ask. If it was possible, they lost even more of my respect as a business. read more