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    1 year ago

    Helpful 8
    Thanks 1
    Love this 6
    Oh no 0

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    Windsor

    Windsor

    4.3(15 reviews)
    2.4 mi
    •$$

    amazing store, never had a problem. the people are so sweet and will help you if needed.read more

    This has been the WORST customer service experience I have ever had with Windsor…read more On November 4th, I made a purchase at: Windsor - Daytona Beach Location: Volusia Mall Address: 1700 W International Speedway Blvd, Ste 228, Daytona Beach, FL 32114 The total was $54.20, and I was charged twice, yet the store has refused to take responsibility or provide ANY solution. I first paid with Klarna, but the associate insisted that the payment "did not go through" and that "everything was at zero." Based on that incorrect information, I was forced to pay again with my Bank of America debit card. The next day, both charges were clearly processed: Klarna charged me AND my bank charged me. When I returned to the store with PROOF of both charges, the employees told me they had "no solution," that they only saw one payment, and that they "did not know anything about Klarna," even claiming it was the first time a customer had ever used Klarna as a payment method. Instead of helping me, they dismissed the issue entirely. On November 13th, due to the lack of support from Windsor, I had to pause the Klarna payment myself to prevent losing my money. To this day, no one from the store has contacted me or offered ANY kind of solution. I will be attaching screenshots showing: * The Bank of America charge * The Klarna charge * The active Klarna payment plan This situation is unacceptable, unprofessional, and shows a complete lack of accountability. I will not allow my money to disappear, and I demand that Windsor fix this immediately by refunding the duplicate charge or canceling the Klarna payment. Customers should NOT have to fight this hard to correct a mistake that was clearly the store's fault

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    TravisMathew

    TravisMathew

    3.0(2 reviews)
    0.1 mi

    I stopped by because I was in the area, and I had only ever shopped online from this brand. When I…read morewalked in, a taller young guy immediately greeted me and was incredibly friendly. I'm used to retail in this area being a little lazy and only interested in commission, but this guy took the time to help me pick out gifts for my boyfriend, including items I had never seen before while shopping online. I'm really impressed with the cleanliness of the store and their selection of product, but especially with the man who helped me.

    Read to the end, thats the best! Will never shop nor buy the Travis Mathew brand again because of…read morethe store employee. About 3 weeks ago I went to the store and bought many items including 3 t-shits. The t-shirt were on clearance apparently. I bought a size large as I typically do and put one of the t-shirts on when I got home and it was way too small. Drove 40 miles back to the store 2.5 weeks later with the tags still on and receipt and asked for a refund. I was informed that I could only get store credit as clearance items are final sale. I explained that did not work for me and further, you did not tell me the sale was final. The clerk said, "we are very clear on that, check the receipt". I said to the clerk, do you not see how illogical your are being, you are claiming you told me via a receipt that it is a final sale AFTER the purchase! I then walked over to the multiple clearance racks and asked can you show me anywhere that you post this final sale policy, it was nowhere to be found. He then starts threatening me that I need to leave the store, I am like OMG seriously. The next day I get a message from the guy at the store via my LINKEDIN account!! He continues to rant in the message and and was sent from an account that showed it was deleted after I tried to respond. WOW can not believe they used my personal information in this way! Next stop corporate, maybe they can give some coaching the the young lad!

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    Born United - giftshops - Updated September 2026

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