3/2/2024 this was my first visit to the store. I typically do not shop at running stores due to the extremely high prices of the shoes- plus my racing days are over. My mom, sister and I arrived when the store opened and the front of the store was chock full of boxes of shoes all over the front of the store waiting to be put away. Apparently the store received a shipment of new shoes. Our first interaction was not great. We were asked if it was our first time or if we had been there before-since it was our first time we were then commanded to take off our shoes and sit down and relax. Not in a very kind or welcoming way. I would've probably walked out but I was dependent on the car I came in. I felt like we were a nuisance initially. The experience got better and presumably the owner assisted my mom and gave her full service with shoe selection. The lady who assisted was definitely expert at making recommendations for what we needed. There was a young boy who was helping her who seemed like he did not want to be there- he didn't do much to assist in fitting us for shoes. He pretty much pulled out the boxes- the lady working with my mom was putting her shoes on for her- lacing them up- etc. I was not gifted full service. We three all got wonderful shoes that fit us well and were ultra comfortable. I scoped out the same brand on Amazon-for 1/2 price and purchased a backup shoe. I appreciated the knowledge the owner had and her suggestions were sound and right on target. I don't live in the area but I would likely go back if I was in the area and if I needed a comfortable pair of shoes. read more

I noticed many one star reviews for Born to Run, mostly because they did not like the owner. I'm assuming they mean Hillary. I've purchased two pairs of running shoes from her and have had the opposite experience. I was a division one cross country runner in college and I know when someone doesn't know what they are talking about when it comes to running. Hillary definitely does know running well. I'll be back for my next pair soon. read more

Exceptional service, wonderful people, really helpful to find the right shoes! Highly recommended and worth visiting.

I have been traveling to use this shop for years. Now my wife and daughters are also being served by Born To Run. Every time we walk through the door it is great! They remember my name and shoe size. I am often finding something new that I am picking up while I'm there. Great place, now where better. read more

DO NOT BUY FROM HERE. I came to this store because I was in the area for the day and wanted new running sneakers. I had never got fitted for running shoes before so I wanted to go to a true running store for help. The lady who I assume is the owner was SO RUDE. Not friendly at all and treated me like I was a nuisance. Not sure why she is in retail sales and not crunching numbers. I reluctantly purchased a pair because I really needed new sneakers. They ended up rubbing my feet wrong so I brought them back in hopes of returning them ( I didn't want to make another purchase because of how rude the lady was). She only gave store credit so I was forced to get a different pair. She sized me incorrectly which resulted in shin splints (never had them my entire division 1 field hockey career) and an awful pair of running shoes for a couple months (I tried to make them work because I spent a lot of money). Not only was the lady a complete a**hole but she also can't do her job. I repeat DO NOT GIVE THEM BUSINESS. Disclaimer : this is my first review online ever because I felt so negatively about my experience here read more

I have purchased several pairs of sneakers from here and paid $150 for each pair. I went in again recently and the owner asked what I was looking for and when I told her she was so condescending and rude that I'll never step foot back in this place ever again. read more

The way I was spoken to at this store by the woman worker was disgusting. I told her I was looking for a specific brand and size of pair of sneakers to try on and she responded, "on that note, you're wasting my time, so i'm leaving." She assumed that I wouldn't be purchasing shoes from her store because they didn't sell the type I was looking for. It is a shame that she works in customer service because she clearly hates her job. read more

So, I must confess my laziness. Because I didn't want to bother driving 1 more mile south Bethlehem Pike I started buying my running shoes at the "other" running store on 309. Not a bad place if you know exactly what you need. Last week I decided that I needed a new pair of running shoes but instead of going to the closer one I went back to the tried-and-true Born to Run store in Spring House. After confessing my sin, and after being kindly eschewed for being the first customer to dump Born To Run to that "other" store, I was fitted with my new pair. I even got a lesson on how to do a butterfly knot to increase the space on the toebox. No reason to go the rest when you can go to the best. Never again. Now, time for a run. read more

I've been distance running since I was in 7th grade (I'm 26 now), including multiple marathons and half marathons. I say this not to brag, but just to make note that I am not a complete running novice. I've been through a few pairs of running shoes in my day. I'd never been to Born to Run before, but a family member gave me a gift card for Christmas, so hey, why not get professionally fitted for my next pair of shoes? I have NEVER IN MY LIFE had such a miserable pair of running shoes. Literally crap, to the point that they were causing me to stop multiple times during my run to adjust them. Listen, I'm not judging you if you have stop to walk during your runs, but it should be due to your own physical limitations, not because your shoes are so bad that you have to stop. One of my favorite things about running is that you really don't need anything but a good pair of shoes. No teammates, no playing field, no real equipment to speak of, except a pair of shoes. This specialty store that focuses on RUNNING SHOES couldn't get it right. Horribly, frustrating. If only I were made of money and could afford to just buy a new pair of shoes immediately to replace the pair Born to Run sold to me, but shoes are expensive. As an aside, don't go to this store expecting to talk about your own running experiences at all. The woman who owns the store seemed incredibly full of herself. She asked, "What kind of running do you do?" at the beginning of our appointment to gauge what kind of shoes I would need, and as I was answering, "Well, I'm a distance runner, I just completed a marath--" "OH! WELL I'VE RUN 12923901892383 MARATHONS. HERE, LOOK AT MY POSTERS FROM THOSE RACES. HERE, LOOK AT ALL THESE DISTANCES I'VE RUN. HERE, LET ME TELL YOU ABOUT ALL THE DIFFERENT LOCATIONS I'VE RUN." We proceeded down this path for the duration of the shopping trip. read more

I agree with previous reviewer. Owner is so rude. I wanted to get back into running after a prolonged illness and stopped into this store to look at shoes. The owner looked me up and down and asked almost incredulously whether I was looking for running shoes. I happened to be wearing a brand of sneakers they didn't sell ( I was running around doing errands and don't typically wear running shoes to do that) and she quickly commented we don't sell THAT brand. I honestly couldn't believe anyone would greet a customer in this manner. I simply walked into the store to look at merchandise. I excused myself quickly and walked out. I would never recommend this store. I have been to other running stores in Doylestown and North Wales that are much more helpful and friendlier. I don't understand all the great reviews for this place. read more

I'm not sure what Laurie B. was looking to get out of her "gait analysis" but a real solid running professional doesn't need dings and whistles to distinguish what kind of gait you have. If you don't know what you are, simply open your mouth and ask. Many times, store associates don't know themselves to that which they speak and if you aren't educated half the time, they tell you something and you won't understand it anyways. The store is well stocked, has a lot of great shoe options. They do a really nice job of taking care of the customer and Rob at the Lafayette Hill store is also a pleasure to work with. If you need something they can order it for you. Will continue to patronize Born to Run!! read more

Always glad to come upon a local shop that earns your business. Stopped in to pick up registration for a race, left with a pair of new sneakers. Friendly staff sized up my gait and made excellent recommendations. I might find a "lower price" online, but I spent less time trying on shoes than I would have comparison shopping online based on generic reviews. All 3 of their recommendations felt like a noticeable improvement. I left confident I had made the right purchase which is better than waiting to see if the online reviews matched the experience. read more

I can't believe this store has as many stars as it does - I attribute that to the fact that it's kind of in the middle of nowhere. The woman who owns the store is so rude. I have only been there twice and both and both times left me with a bad taste in my mouth. The first, my headphones broke as I was running so I popped in to see if I could buy a new pair. The owner showed me her selection, which were all size Large. I asked if she had any others and she acted offended and proclaimed they were the very best headphones for running and offered to order me a pair in my size. The second time was almost two years later. Now I was dreading going in but decided to pop in since I was biking to the train, was a little early, and need trail shoes for a weekend trip. As soon as I walk in there people ask me "can I help you" in a voice that to me means, "what are YOU doing here?" I said I was just looking. I actually did see the exact brand of trail running shoes I wanted, and took a photo because I wanted to remember the pair, thinking I could come back later this week to try them on. Right after I snapped it I hear the owner VERY loudly saying to the other employee "one time someone came in here and took a photo of my merchandise. I asked if he was buying anything and he said no, and I said 'get out of here.'" At this point I feel trapped since she is clearly making a point that since I have taken a photo I need to buy something before i leave ...... I left anyway and hopefully I can find the shoes online because I really don't want to step foot in there again. read more

I visited Born to Run to purchase my first pair of running sneakers. I was rudely greeted by the owner, who proceeded to tell me she would not help me at all, unless I guaranteed I would purchase a pair of sneakers before leaving the store. As I am new to the running world, I really needed help understanding choices for myself. She reiterated vey strongly, and in front of other customers, that she would not help me unless I, again, guaranteed I would purchase a pair. She was very arrogant and demeaning to me. What type of business is this that intimidates people and blackmails them to receive help? I would never go back to this place and I have communicated to others to "run as far away from this unprofessional place" as they can, in a pair of running shoes purchased through a store that actually cares about customers!! read more

Great selection - excellent service! Hilary knows her stuff.... & love supporting such a worthy local store.

My aunt recommended this place to me. I've become more serious with my running and have not found a perfect fit, my right foot would cramp up and i would have to stop running. Hilary listened to my concerns analyzed my run, and foot, and returned with 2 pairs. the first pair I tried on felt like heaven and was 2E turns out I needed a wider shoe. while here I picked up 2 sports bras; they are very supportive, comfortable, and bounce free. Hilary said if there was any problems with my shoes to come back and she would get me in the right pair. I love my new shoes and am so glad I found this place! I will recommend them to my running friends! read more

The customer service in this place is incredible! Every Time I go back its always a great experience. 2 young men were running the store today and it was pretty crowded, they handled themselves very well and were giving each customer there full attention. Love this place. read more

I've been to all the running stores in my area and this one is my favorite. They're the only store that carries the Altra brand which are zero drop shoes and all I run in now. Staff has been very helpful to me so I call BS on the review by "the experienced runner" below. You sound like a whiny a-hole. Anyway, don't hesitate to stop in. read more

I heard about this store in hopes to get a real assessment of my running and matching with a right pair of shoes. After having read and studied some on my own, I thought a live person would help. Wrong! Most of my presumptions about my own running were not affirmed or corrected. The point of the "consultation" was really just to put out shoes to buy rather than really a consultation. The reason why I'm giving a particularly negative review however is what happened after. After having narrowed down to two shoes that I was on the fence about, I wanted to go home and research and do reviews. While the guy was fine but reserved about this approach, he was more or less, "We don't prefer it but we can't stop you." That was fine and I appreciated his candor. So I did just that, I went home and researched and narrowed down to the one I was going to buy even scored a coupon I found online for it. Before going back though, I found through my research that there was a revision 1 and 2 so I wanted to make sure which one I was buying because the reviews were quite different on the two. Herein lies the problem with Born to Run - it's about selling and no customer service. Me: Hello, I was just in the store and wanted to see if you could tell me more about a shoe I looked at? Worker: Sorry we can't do that - it's against policy. Me: (astonished) Policy? I'm asking about a shoe I just tried on. Worker: That wasn't me and I can't look up any information for you." Me: So you're telling me you can't go back ten feet from where you are standing, look at the box of Size 8, Brooks, ____________ and tell me if there's a #1 or #2 behind th model? Worker: No. That's not possible. Me: (Frustrated) There was only one pair in my size and it's right there. Worker: Sir, there definitely rev. 1 (Obviously not having gone back there) Sad because I was going to go there and buy. With the coupon, it was pretty close to the price I found online but dealing with their customer service, I would never do again. read more

Stopped in for cross trainers for myself and supportive sneakers or insert for my son who has a severe pronation. The staff were patient, knowledgeable, and helpful. The guy who helped us knew what shoe I needed for my various activities and priced at the low end if my spending range. For my son, who is 12 and has a cognitive developmental delay, the staff was patient, friendly, and understanding of my son's needs. We chose one of the two pairs of sneakers that they had suggested. They fit great, the shoes offer excellent support, and my son's step looks proper; he can now walk long distances in comfort. The man who helped us even took the time to replace the tie laces with elastic drawstring laces (we purchased) and showed my son how to use them. As a consumer and a mom, I was very pleased with our experience. read more

I am a new runner and was looking forward to the experience of getting fitted for a pair of running shoes. Unfortunately, I was disappointed. The woman didn't ask anything about my running, how far, miles per week, paved or trail, or how long I've been running. My gait analysis consisted of me running from the back of the store to the front while she watched. I still don't know if I pronated, supinate or if I am neutral. She sized me by pressing her finger against the shoe to see where my toes where. Then she just brought out a bunch of shoes in my size and had me try them on. Now, granted, the staff definitely has a lot of experience and maybe that's all she needed to do to direct me to the right shoe, but I felt cheated out of the experience my friends have gotten at different stores. It didn't help that I did not have the woman's undivided attention either as she kept talking to a coworker while she was helping me. So, I have run in my new shoes one time, they seem fine, but I could have gotten the same result ordering from Zappos. read more

I've been buying shoes here for years. The staff is knowledgeable. I'd recommend it to anyone who is looking for the right shoe, not just picking a shoe based on the pretty colors. read more

Love this place for gym shoes. The Owner Is Very Friendly and I always have stellar customer service.

Poor customer service. Did not receive any advice and was intimidated from asking due to unfriendly service. Felt confused.

I have waited many years to go to a running store to buy shoes and figured now would be best. Stopped in, analyzed my run and was provided different shoe options. I purchased a pair of Brooks, which were one of several shown. Long and short, Each time I wore them, pain in my foot. I returned to store and had the laces adjusted, back for a run and problem continued. Returned to store, tried other pairs and went with Asics - Thank God - No Pain and back out there clearing my head. Shoes were returned and exchanged without any headaches, staff listened to me. I know now, Brooks are not for me. read more

Very knowledgeable, helpful and friendly people. They carry a wide variety of running shoes.

The woman who owns this store is rude and arrogant. While I believe she is very knowledgeable about running, she has no people skills whatsoever. I am not knowledgeable about running which I told her when I entered the store. She diagnosed my run/walk and told me I needed a certain type of shoe. I did not care for the very limited styles of shoes that she presented me with and when I asked if a shoe on the wall would work for the type of run she claimed I had she replied "Sure if you want to cripple yourself..." She also tries to sells with fear. I explained to her I just need shoes for occasional walks or to walk around the city in she responded that if I didn't chose the shoes she recommended that I would get all of these crazy ailments and injure myself. It was insane. I've walked miles around Philadelphia in flip flops before I'm pretty sure I won't need hours of physical therapy or end up a cripple because I bought the wrong type of sneaker. I am positive she is very qualified in finding the right type of shoe for experienced runners but I felt that she was being condescending, rude and obnoxious. She ended our conversation by saying "Well, we are a store, we can sell you whatever you want, but it's on you then if they don't work out" and then she handed me off to another gentleman (who was really nice) because I guess she was tired of talking to me? Needless to say I won't be coming back here. read more