I think this particular boots store is a great contender for the worst pharmacy in the UK. I have lived in a few cities in the UK and find this store to be the opposite of a gem. It doesn't matter what time do I come there - there are ALWAYS queues at the prescription section. If you are thinking oh, big deal, I will come back in a half an hour - you are making a rookie mistake - it will be just as bad. I don't know how they manage to maintain queues - however, after observing them while I was waiting with other unlucky ones, I think a have uncovered their secret. So, if it's particularly busy, they will have two pharmacists serving. However, the moment their speed becomes remotely reasonable - the second pharmacist is walking out to work/help out as a general cashier, so the slow speed is not broken.
But that's not all! For example, have you heard about a service where you have 'appointed' pharmacy from your gp? Where gp prescribes you medicine, and in a couple of days you pick it up there. Well, clearly this store hasn't. I was prescribed something, went to the pharmacy in a week (!!!!) to make sure they had time to order, and when I came there, did my half an our in the queue they told me they will order it. How kind of them!!
And no, I do not describe the COVID days, it all happened way before that. I can only imagine what they are doing now. And no, this has nothing to do with it being on the Main Street- there is drugstore pharmacy nearby, where I have never experienced anything like this. And they are much more effects right despite having a lunch hour. read more