I must say that the Pharmacy staff, at the Covent Garden branch in James Street, in particular Nirali, Lalit, Maria, and Sandy excel in their job. They have impeccable manners, always wear a smile, and will go to extra mile to help out the customer. Nothing is too much trouble for them. Helpful, professional, and most pleasant are the main attributes of the aforementioned staff, and to my mind these four members of staff are indeed an asset to Boots.
I go there every two months for my repeat prescriptions, and whenever there is likelihood of delays, their explanation is clear, polite, and apologetic. They will inform me as to when the medication will be available for collection, and even go out of their way to contact me by telephone, indicative of their excellent customer service.
I am most appreciative to them, and know how reliable they are for my medication, as well as exhibiting such excellent service to the public.
Keep up the good work, and continue working well in that team.
From a grateful customer.
Keith. A. Danvers-Colquhoun.
Resident at Covent Garden.
12 April 2014. read more