The employee at the front was very nice but had the wrong information. Came in looking for USB…read moreheadphones and tool kit for taking apart laptops/phones. He told me a location but it was incorrect. I then proceeded to walk the whole store 2 or 3 times and saw plenty of customers but no employees to help. I pick out some headphones and looked over the store again for help but no one was around. I saw several customers needing help. Save yourself the time and gas money and just order off of Amazon.

An amazing experience! Went to get an SD card for my dash cam. I was clueless. The selection was…read moreoverwhelming. I picked the SD card I thought I needed but I wanted to confirm it with a salesman. I asked the greeter if he cold send someone to help me. After a minute or two, along comes the advisor "MAN ANT"!!! He was so very helpful. I told him about the dash cam, he looked at the SD card I had picked and told me it was the wrong one. He went into the computer and not only did he find exactly what I needed, he gave me a lesson on it, how to install it and how to transfer the data from dash cam to my computer. I could hardly wait to get home to write this review and give a big shout out to MAN ANT!!!

I have NEVER enjoyed going into a communications store before, and likely never will because when…read moreyour phone goes out and you need one right then and there, that's a pretty shitty feeling, you know,? And that's the only time I ever go into one, because jeez, who likes having to learn a new device or sitting there while they transfer all your worthless crap to a new phone?! Nobody, that's who. So it happened that my Droid crapped out after a mishap on a saturday evening, and I NEEDED my phone. So I took it to this store hoping that they would be able to fix it, but I was prepared to move to another device if needs be. There is a sign-in procedure that I was completely ignorant to, but after waiting a few minutes, someone finally asked if I had signed in and she did it for me. Soon after that, a rep was with me and I told him flat out that I needed an operable phone like... NOW and after determining that my old Droid was not going to work after a cracked screen, I was prepared to upgrade anyway. He didn't try to sell me anything I didn't need. He told me my options for getting my hands on a phone RIGHT now and I chose. I had already decided that I was going to upgrade to the newest model of the Turbo and after a few quick questions that are important to my device usage, I was sold and he had me up and running in a VERY short period of time. Dude seemed knowledgeable about the products they sold (though, I only recently discovered that Verizon offers one free screen replacement on my old Turbo, but I didn't know that at the time, and it seems that likely, they didn't either) and was very professional when he realized I had a past due balance on my bill, which I paid right then because I forget about it all the time. He was quick to set up the new phone, get it rolling and I was in and out the door in just under an hour. For my experiences with a phone store in the past, that's not too bad. Now I just gotta go back and see what they know about this free screen replacement on my old device cuz there is a WHOLE LOT of worthless crap on that phone that I simply cannot live without and I need it ASAP!

Caught them lying and attempting to rip me off, most unprofessional and unpleasant experience ever…read morewith Verizon, will never return.

This review is overdue but necessary…read more In June, I got a call from this store. I live in europe and I am not a t-mobile client, so I was confused. They were calling because a cell phone had been found in their lot and turned in my a good Samaritan. I was the phones emergency contact. Turned out my mom dropped her phone the night before! My mom is not a client, I am not a client. They just went out of their way to try to help.

I had this harrowing experience at a T-Mobile store #7190 at 1595 Gause Blvd, Slidell, Louisiana,…read moreon 12/19/2020. So I've been a sprint customer (T-Mobile has taken over) for as long as I can remember, 10+ years and enrolled in a family iPhone 'forever' plan where I get to update to a new iPhone every year while leasing the iPhone and updating my contract for another 18 months. On 11/28/2020, I went to this T-Mobile store (which use to be a sprint store but now has been taken over by T-Mobile) to upgrade my iPhone 11 Pro Max to iPhone 12 pro max. I was told it will be a backorder and since T-Mobile doesn't ship the new iPhone to home address, I've to come back to the store to pick it up when it arrives at the store within the next 7-10 days. I was told to pay taxes and upgrade support charge upfront $117.44. I asked, since I've my credit card on file for monthly charges, just bill me but was told, no, I've to pay these charges upfront via a credit card. No problem. I called in 2 weeks when I didn't hear from the store to make sure I didn't miss a call but they said, nope, still on backorder and the store haven't gotten it yet. No prob. I called the store again the next week, 3rd week, and nope, still didn't get the new iPhone. On 12/14/2020 at 3:50p, I called the T-Mobile 800 customer service number and was told that there's a back order and I won't get the New iPhone till 1/28/2021 and that's a maybe and not a definite date. Well, at that point, I decided to cancel the transaction/ upgrade and told the customer service rep to credit me back for taxes and upgrade support charge of $117 which I paid upfront at the store. No can do and I've to go back to the store to get the credit back. No prob. So on, 12/19/2020 at 5:20p, I went back to the same T-Mobile store to void the transaction as I was not interested in waiting few months for the upgrade to new iPhone 12 pro max. The store manager 'Austin' told me that he can't do it without giving me a reasonable explanation and asked me to call the 800 # for upgrade support team. I decided to wait right at the store while being on hold so after 15 min, a customer service rep comes on line and tells me that this is the wrong # and that she will transfer me to the right number so pls hold. Obviously, I was somewhat irritated that the store employee gave me the wrong # and that I waited for 15 min for nothing and now being told to wait further. I went to that employee and told him, hey get your numbers right so that this doesn't happen to another customer and they don't waste their time. I told him, that I'm on hold and being transferred to the right number and I'll give you that number after I'm done with the call. Well, this other employee 'Brennan' interrupts for some strange reason stating that I shouldn't speak to an employee like this? I asked, like what, "He gave me the wrong 800 number and wasted 15 min of my time and I'm still on hold so he should get his numbers right and not to waste another customer's time. But apparently, this employee 'Bremman' decided to take offense when it was not even his business. Anyway, I am still on hold and want this transaction voided and be on my way as it's already 30 min. So finally a customer service rep comes on line and tells me that he can't process the credit and the store has to do it. I gave the phone to The store manager 'Austin' and they are going back and forth. Anyway, that's why I stayed at the store but the manager 'Austin' who still seems confused and didn't know what to do. I have filed a written complaint with the corporate, better business bureau with a negative rating, rated them on google and Yelp to make sure other consumers avoid this T-Mobile store #7190 at 1595 Gause Blvd, Slidell, Louisiana at all costs. So pls avoid this store and T-Mobile as a carrier at all costs!

Joshua was awesome! Me and my mother came in to transfer our phones and he explained the process…read moreall the way through. Even though we stayed a little after they closed, he made sure everything was complete and did not rush at all. Definitely recommend seeing Josh.

Joshua was awesome! I came in to transfer me and my mother's phone, and he explained what was going…read moreon and even assisted us a little after they closed. Very patient and thorough. Great work ethic. If he can help you, and for him.

Waited over an hour to see a salesman. Only two salesman there. Go to Verizon Fremaux Town…read moreSquare.

Great sales rep! She didn't push anything on me that I didn't need! She knew her product and was…read moreeager to help me! All the staff was very polite and engaged. I will always go back to this store and hopefully Alyssa will be there to help me!

Saved me money on plan. Asked if the phone they were selling me had magnetic charging. Said yes we…read moreput on a magnetic charging case. The phone did not have magnetic charging. Kept it anyway. Dont know if that was intentional or if they were just misinformed.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Slidell store today.