Great retail experience! Live displays are available so you can make a solid choice with a device…read morethat fits your needs. Their staff is well trained and willing to explain their huge selection of the most innovative devices on the market. They can tell you the features of each device and even explain software or applications that you can utilize to make your every day activities much easier. They even provide small or large business solutions for business owners. They are more than just sales consultants. They are top notch solution providers within their industry. If you're looking to purchase a phone, internet service, or even TV services, they have the ability to meet your needs and own your home or business. I'm a loyal customer and will shop at this location above others.

I visited AT&T at The Plaza in Florence, SC on yesterday due to misunderstanding of my bill. My…read morebill was much more than what I expected it to be and what it's previously been. So I was little upset and heated because of the excessive amount of money I spend monthly with AT&T. My first encounter was with a gentleman name Najae(misspelled) He was awful and did not offer any solutions or help at all which frustrated me even more. All he could do was direct me to call customer service and I was in store(CRAZY) I'm extremely heated & about to blow b/c I spend $500+ a month and you're going to direct me to call someone else (not having it). Asked to speak to manager which never showed face; however Angela saved the day she was calm assuring and understanding. She understood my frustrations and wanted to help me in anyway she could. She took time to review my bill and try to get me to understand and when I still did not she called customer service for help. She never shifted the blame she took accountability and help. I did not buy one thing from Angela and she never made me feel like she was a pushy sales person. She understands all customers are needed to keep the doors open. I am grateful for her time and patience she saved me from walking out the door and taking my business else where. Angela should be an AT&T trainer and train these rude inconsiderate sales people on true customer service. Angela is a gem that AT&T plaza should treasure. I never write reviews only for bad. But Angela was such a breath of fresh air I had to let everyone know. Again Thank You Angela

Probably the WORST customer service...Ever...ANYWHERE..! I arrived at 10am. I was the second…read morecustomer in the door. It took THREE hours to get a prepaid phone for my mom. I ported over a number from my Spectrum account. They could NOT get the card to work, but it still put 4 charges on my debit card account for over $500. I have to wait until tomorrow to get my bank to release and clear their faulty charges. Not enough help. They were rude, untrained, condescending and uncaring. And for crying out loud, wash your hands, and clean the grime from under your untrimed nails. Filthy. What a mistake I made putting up with this crew. AT&T, you should be ashamed for allowing this to continue.

Ive been a customer for over 23 years! Went in because my elder mom iPad was not working. Ok you…read morecan get a new one for .99 of u upgrade your phone. Done ! Black guy with the earing decided he was going to add and delete things off my account. I was grandfathered in on a plan which he changed without ny permission!! Added things like tech support! My bill was about 500$ before this because I havr multiple lines with family in the account now im paying almost 800$$ for the past 2 months. I had to call 511 not once but twice to figure out how to lower a bill my family can not afford!! They would not help me when I went back in store !!! Do not let your elderly members go i. Without you. You will be scammed!!!! Im disgusted and am waiting on changing to a new company!!!! Please do not go into this store in Florence off 2nd loop. They are about the sales the can make out of you and not tell you what they have done

Mike is a great rep. Very patient and have the ability to multitask and keep customers happy. I…read morewill recommend this store to others.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Florence store today.

Everything could improve. From the customer service to the billing. Every month my bill has…read moreunexplained charges. When I call to ask about them, there's always some bogus excuse. I decided to leave and was told by the rep on the phone that they would not release my phone number. I've had this number for almost 20 years. Then my discounts that I received for buying watches were terminated and they added that to my bill so it went up even higher. I'm done.

if I could give it zero stars, I would give it zero stars. They have the worst customer service,…read morethey have cussed back-and-forth at employees, they have been very rude to my family and we money there with four phones. People should be ashamed of act in the way that they do they should lose their jobs.