Everything could improve. From the customer service to the billing. Every month my bill has…read moreunexplained charges. When I call to ask about them, there's always some bogus excuse. I decided to leave and was told by the rep on the phone that they would not release my phone number. I've had this number for almost 20 years. Then my discounts that I received for buying watches were terminated and they added that to my bill so it went up even higher. I'm done.

if I could give it zero stars, I would give it zero stars. They have the worst customer service,…read morethey have cussed back-and-forth at employees, they have been very rude to my family and we money there with four phones. People should be ashamed of act in the way that they do they should lose their jobs.

Great retail experience! Live displays are available so you can make a solid choice with a device…read morethat fits your needs. Their staff is well trained and willing to explain their huge selection of the most innovative devices on the market. They can tell you the features of each device and even explain software or applications that you can utilize to make your every day activities much easier. They even provide small or large business solutions for business owners. They are more than just sales consultants. They are top notch solution providers within their industry. If you're looking to purchase a phone, internet service, or even TV services, they have the ability to meet your needs and own your home or business. I'm a loyal customer and will shop at this location above others.

I visited AT&T at The Plaza in Florence, SC on yesterday due to misunderstanding of my bill. My…read morebill was much more than what I expected it to be and what it's previously been. So I was little upset and heated because of the excessive amount of money I spend monthly with AT&T. My first encounter was with a gentleman name Najae(misspelled) He was awful and did not offer any solutions or help at all which frustrated me even more. All he could do was direct me to call customer service and I was in store(CRAZY) I'm extremely heated & about to blow b/c I spend $500+ a month and you're going to direct me to call someone else (not having it). Asked to speak to manager which never showed face; however Angela saved the day she was calm assuring and understanding. She understood my frustrations and wanted to help me in anyway she could. She took time to review my bill and try to get me to understand and when I still did not she called customer service for help. She never shifted the blame she took accountability and help. I did not buy one thing from Angela and she never made me feel like she was a pushy sales person. She understands all customers are needed to keep the doors open. I am grateful for her time and patience she saved me from walking out the door and taking my business else where. Angela should be an AT&T trainer and train these rude inconsiderate sales people on true customer service. Angela is a gem that AT&T plaza should treasure. I never write reviews only for bad. But Angela was such a breath of fresh air I had to let everyone know. Again Thank You Angela

Yesterday, my 83 year-old cancer-survivor and recently-widowed mother attempted to return equipment…read moreto the David H McLeod Blvd location in Florence. She was "helped" by an incredibly lazy and nasty woman who seemed to take delight in making things as unnecessarily difficult as possible. My mother had a heavy bag full of equipment that she had difficulty even getting into the store, and when she finally placed it on the floor, the Spectrum employee refused to "help" her until she lifted the bag and placed it on the counter. When my mother told her she didn't think she could lift it, instead of being an actual decent human being and helping an old lady, she merely scowled at my mother and told her she couldn't help her until the bag was on the counter. My mother struggled and finally got it up there, but the lady continued to be rude through the remainder of the appointment. There were several other things that happened including multiple snarky comments and just a basic refusal to do her job. The whole time this was going on, she was continually talking to people at the other counters rather than focusing on her customer. Is this how Spectrum wants their company to be represented?

Never get a spectrum mobile. No service if you get out of your street. Tried to cancel the contract…read more. They said i have to pay for the phone, they cannot take it back even though i am not happy with service. So I paid off the phone, now they are saying i have to stay 60 days with them to unlock the phone. stuck again with spectrum. Had to file a poilce complaint on one of the returns since they said they never got the phone. Horrible experience!!

Clay was more than professional and helpful with giving me the information needed to make an…read moreinformed decision.

From the owner: South Carolina's Telecom Solutions Provider. As a Independent Telecom Agency We Partner with Over…read more50 Carriers/Providers to Find our Clients the Best Solutions. Whether You are Looking For Dedicated Fiber Internet, Broadband, PRI/SIP Trunks, or VoIP Solutions we can help you pick the best solution.

Rude employees. I was treated like a second class citizen. Told I could leave. I was just trying to…read moreexchange my internet box. Employee having a very bad day.

Excellent service professionalism and outstanding service remember it's the pandemic be patient…read moregreat service takes time.