You know I was going to give this location a 5 star review because it appeared they changed staff…read moreand the new crew seemed nice and experienced... WRONG first bill was $10 over what I signed up for... these guys just don't care! $10 might sound like a little bit over a year that's $120 dollars and I was a 25 year customer (that's $3000 )tell now... T mobile will nickel and dime you to death !!! Don't get t mobile WORST

Never in a million years have I had a "manager" be so incompetent that they threaten that if you…read morestep foot in their store you will be trespassing. Gio knew he made a mistake on our bill and when I called to get further explanation over the phone he threatened me. Clearly this is a power he has discovered or so he thinks. They have no clue what customer service is and talks over you just so you can't ask another question he's too incompetent to answer. Stay clear of this store. I wish I would have read the rest of the terrible reviews before coming in.

My mom needed to have her old phone transferred to her new phone- which she was frustrated over…read moretrying to do at home. Brandon was extremely helpful, kind and patient with my mom and explaining the process to her. He was able to transfer her phone. We so appreciate his great customer service!

Well let me just say that Evan needs to leave his chip on his shoulder out the door before he…read moreclocks in to work. He had an older gentlemen he was helping. I know he was trying his best to explain to the gentleman why his bill was higher than the previous month. But let me tell you...Evan was annoyed the gentleman wasn't understanding why his bill increased. As a customer that was there observing, I was angry at the way Evan had talked to the customer. He proceeded to turn to manager on duty and while the manager(I believe his name is Brandon) was patiently explaining the reason for the increase, Evan was standing in the background, rolled his eyes(yes rolled his eyes), arms crossed, initiation was written all over his face. Poor poor poor customer service from him. I'm really glad he didn't help up. Now for the good--- our sales person was awesome!!! Robert excellent job at helping us with our new purchase. Super friendly, asked his manager for help when he needed it opposed to just winging it and taking the chance of giving wrong information. You even handled my husband's silly comments. You laughed along with it. Great job! Remember customer service is important. And where ever you go in life--keep up the great attitude! 5 stars to Robert 5 stars to Brandon 0 stars to Evan

Juliana was just fantastic. I went in with an older phone that I couldn't restart. She diagnosed…read moreand got it working. Like I said, it was an old phone, so she offered to see if I was eligible for an upgrade. I was, and it was an easy decision to purchase a new phone. The entire transaction was fast and efficient. I got a good deal, and Juliana explained everything in detail. She was so friendly, helpful and professional. I highly recommend making your next phone purchase with Juliana at AT&T. It was a great experience and I am thrilled with my new phone!!

Mycah and karlee were VERY helpful. Fixed all my issues on my phone, when I first walked in they…read morewere dealing with some really rude lady but still acknowledged me as I walked in and welcomed me. Thank you ladies!!

It's very sad that the great folks that work for Verizon have very little control over the…read morecorporate financial policies! We have nothing but good things to say about the employees but the Verizon company does not meet good customer practices in my opinion

I wanted to give a huge Orchid to Victra (Verizon retail store) Michael Cavada for excellent…read morecustomer service. Needed to get my phone upgraded and Michael was very patient and helpful in explaining the plans and finding me the best solution for my budget. I went to other retailers and they just rushed through everything and wanted to just make the sale. Victra chose the right person to make a General Manager. This store would be my go to place for any other Verizon needs. Thank you Michael for being so patient and explaining every option to me.

Todd is super friendly and find him very professional! Always with a smile and very helpful.read more

The guys in the store are good. But if ever need customer service on the 800 number…read moreyou need to know that the number was answered in China and is totally useless. You get what you pay and you don't get much after you leave the store.

I have been to all three of the Verizon stores in Lake Havasu City, and I prefer to come to this…read moreone because the customer service is always excellent, I'm acknowledged and greeted as soon as I walk into the store, and this is the least crowded store with the best view out the window! Today, I had a new phone activated by the store manager Austin, who was quick, pleasant, and didn't try to upsell me with products or services I didn't want. Plus, it's right next to Basha's, a Subway, and a few other food places so you can grab something to eat on your way back home. It's worth the trip if you live further away, and of course if you are on the south side, it's right nearby.

Had a great experience switching our phones over to Verizon. 20 years of AA&T was enough!…read more We were assisted by a very nice woman employee, Esther. She was extremely knowledgeable! She got us the best deal on two new phones and accessories. The entire process was painless. We kept our same numbers, Apps, emails, etc. We highly recommend the Verizon Office beside Bashas Super Market. Esther was really amazing!

This place is great! John is a gem, super friendly and works fast to get your items repaired! I've…read morehad my phone camera lense replaced and recently my cracked iPad screen. Price was fair and I guess my power button was a little wonky so he even replaced that free of charge for me!! Thanks John!

Aloha from heavenly Lake Havasu City, Arizona, USA (ツ)…read more Lake Havasu Weather Webcam - Lake Havasu City https://www.golakehavasu.com/lake-havasu-weather-webc Close to home, the bank, hardware & food stores, it was a no-brainer to stop in to find solutions to our laptop crash. Yes! Hav-A-Tech is great and John Staib is very friendly and professional. Too eazy

My computer crashed on Friday night and ventured out Saturday morning to have it repaired. Stopped…read moreby Hav-a-Tech since they showed they are open on Saturdays...but nope, closed. Went to Staples and they couldn't get me in until the following Friday. Looked on-line for other computer repair places, called a few...all closed. Came across Nerd Side Computers and Adrian!! Dropped my computer off, asked questions about an external hard drive, purchased one at Wal-Mart and returned to Nerd Side. Adrian repaired the computer placing what needed to be saved on the hard drive and I was back in business by 4PM. Highly recommend him!! Great price and service....especially on a Saturday!!! Read some of the other reviews and just some clarification from my experience. He only accepts cash...no biggy, just need to be prepared for that. He did offer to give me a receipt.

I accidentally ran over my phone last Sunday and shattered the screen. I called Nerdside and spoke…read morewith Adrian not knowing it was outside of normal business hours. Adrian offered to open up and met me an hour later to fix my phone. He was professional, fairly priced, and I especially appreciated the extra level of customer service he provided by coming in on his day off. My phone was fixed quickly and works great. I will be recommending Nerdside, Adrian specifically, to all my friends and family.

Jomar was a great help. Fast and efficient!! The screen and camera protectors Reconnected sells are…read morenearly indestructible. My dog chewed on my phone and their products saved me from an expensive fix. Definitely will be back if needed.

Needed a cracked screen replaced. We dropped off our Apple phone they told us a few hours to finish…read morethe work, ran about four hours, but honestly we weren't up against a super quick turnaround. Phone came out beautiful. Would recommend.