Subject: Poor Experience with Boom Bouncers & Party Supplies RentalI want to express my disappointment with the rental experience I had with Boom Bouncers & Party Supplies this past weekend. I rented a bounce house combo for one day on 4/6, and unfortunately, the communication and professionalism were severely lacking.
Stephanie, from Boom Bouncers, attempted to make an earlier delivery three days before the event without prior notice, stating she was doing me a favor. However, the driver was not punctual, and after numerous attempts to reach Stephanie, the delivery was rescheduled multiple times.Despite my efforts to get an estimated time of arrival (ETA), Stephanie was unresponsive. When I contacted the manager, Carlos, for assistance, he seemed unaware of the situation and was not helpful.
Furthermore, the proposed delivery time of 10:30 pm was highly inconvenient and unacceptable, especially considering I have children. I refused to open my door at such a late hour.To add to the frustration, the pickup of the bounce house was delayed, with the driver unexpectedly texting me on Sunday evening with a short notice ETA, despite the agreement for pickup to occur on the same day as the party.
Overall, the unprofessionalism displayed by Carlos, Stephanie, and the rest of the staff at Boom Bouncers & Party Supplies has left me with a negative impression. I strongly advise against renting from them in the future. read more