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    Bonsai West

    4.5 (25 reviews)
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    Updated 1 month ago

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    On New Years Eve i stoped in 15 minutes before closing. i brought in my 2 1/2 foot tall succulent jade. The staff loved it!! I asked if the pot that I showed them would be the right size. It was 3" deeper and 2" wider. The gentleman behind the counter thought and said it is in deep pot now so it should be all set. I was delighted and took a quick tour of the bonsi and left.

    Ron D.

    If you have seen Bonsai trees at the Mall at Christmas you haven't experienced the real experience of seeing Bonsai trees that are as old as 50 plus years and are in a word "amazing". Walk around, browse and admire the many years of labor that have gone into these beautiful trees. No pressure to buy and the staff were wonderful about answering questions.

    Mature Bonsai
    John T.

    Visited today, getting into Bonsai trees lately. Great collection of some very mature trees! Friendly helpful service. Bought a Jade tree. Looking forward to going back.

    Tropical Cherry.
    Nina K.

    THIS PLACE IS AMAZING. I am a new bonsai owner. I walked into Bonsai West and was somewhat overwhelmed as they have a HUGE selection of trees, from very small ones to larger ones. The staff are incredibly helpful and kind. I didn't feel pressured to buy any given tree. They listened to my wants and needs (an indoor and relatively low maintenance bonsai) and made recommendations. I bought a Tropical Cherry and I love it !!!!!

    Philip H.

    Was there again yesterday. Owner took lots of time to give me pointers on pruning the nursery stock pine i purchased from him. Really like this place. Friendly helpful comprehensive..you have got to see the specimens ...wow

    Lauren B.

    This place is pretty magical and a neat place to walk around. They have mature bonsai for purchase, baby plants to create your own and classes to help guide you. There staff are also magical tree doctors who will give you tips and offer advice when you bring in plants that seem to be struggling.

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    2 years ago

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    6 years ago

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    3 years ago

    Business owner information

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    Emmy W.

    Thank you so much, Rich!!

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    3 years ago

    Great spot with extremely educated staff! There are a variety of plants so make sure to do your research!

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    7 years ago

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    12 years ago

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    Ask the Community - Bonsai West

    Last year you created a bonsai from a jade plant for me. It has since lost it's leaves. Can it be saved? If so, can you suggest some things I might do to save it? Perhaps I should bring it back to you?

    Hello Judith! Please feel free to email us at: info@bonsaiwest.com with a photograph of your tree, or you can absolutely bring it back to our location. We are open Thursday-Monday 11a-5p.

    Do you have a plant I could keep on my terrace in a large container for the whole year? It gets sun.

    They have various types of bonsai (for indoor / apartment or outdoor)

    Don’t See Your Question? Ask Away!

    Review Highlights - Bonsai West

    To my great fortune I was able to get a seat at an Intro to Bonsai class on 6/1.

    Mentioned in 2 reviews

    Read more highlights

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    I rarely put a lot of stake in customer service but I had such a negative experience it's taking my…read morereview from 5 stars to 2. I see that a couple other reviewers had the same experience as well so it doesn't seem to be a one-off moment. We came here for a Christmas tree and were pleasantly surprised by the selection (December 7th) of really good quality trees and lower prices compared to other places we've bought from in the past (ranging from $60-$80ish). Of note they take cash or check only, they do have an ATM, and the prices listed are a few dollars short of the actual price you'll pay. The teenagers working at the tree stand were very pleasant and got a fresh cut on the tree and strapped it to our car securely and efficiently. The turn for the worse came when we went to pay. The women was talking to us like we were children which was very odd and belittling (hard to portray tone but for example when I handed her the cash she went '$70, oh good job!') then when handing me back change she goes 'and your change to the food pantry?' and drops my change in a donation bucket before even finishing the question...I literally was reaching my hand out to receive the change and she just decided not to give it to me or let me answer the question. I was honestly pissed off about that. It's my money to choose what to do with and socially, how rude is it to put people in a position to have to fish their change out of a donation bin if they hadn't wanted to donate it? Overall, the woman at the checkout really tainted this place for me by straight up not giving me my change back and I don't plan to return.

    I am all for supporting local business' but this one is off the chain with horrible customer…read moreservice, especially from the owner! Very rude, sarcastic and disrespectful!

    Mahoney's Garden Center

    Mahoney's Garden Center

    (30 reviews)

    $$

    I had a FANTASTIC experience at Mahoney's Garden Center in CONCORD, MASS. I had a goal to buy…read moreindoor house plants, and recognize I am not yet good at keeping plants alive. Here is why I rate it 5 stars. (1) HISTORY OF GOOD SERVICE. Based on a good experience at this very store about 3 years ago (and yes that plant is still alive & thriving, even with my poor skills) I returned on Saturday. (2) IMMEDIATE HELP FROM AN ENTHUSIASTIC CREW I went to this Mahoney's with a friend who is excellent with plants, and we walked through the entire enormous greenhouse/garden center to identify what plants I liked, and what we thought may be a fit in terms of size, care, access to light, price, etc. Once we had our "list" I asked for assistance. First, there was a SUPER FRIENDLY young man, (Logan I believe?) and he IMMEDIATELY was incredibly enthusiastic about plants. With an encouraging tone, he personally guided us through the store and show us his favorites and why he thought I could manage them. As our conversation deepened, he immediately connected me with gardeners there who could better help. Mahoney's is incredibly lucky to have such a welcoming employee as this one. (3) EXCEPTIONAL ADVICE FROM NATALIA. We were BLOWN AWAY by the energy, knowledge, competence, patience, and follow-through from NATALIA in the Mahoney's in Concord. She was down to earth, did not rush us, and personally walked us through the store as well. She listened to my needs, looked at a few photos of my room/space and provided creative solutions and helped steer me away from plants that she thought would not thrive in my space, while directing me to others that she felt convinced would look great. I am not kidding. I bought 6 plants, and my friend who was NOT planning to buy a plant, bought one too. That's how awesome Natalia is. I am impressed with her follow-through, personalized service and advice. Natalia was SO AWESOME I had to stop what I was doing to write this review. BRAVA Natalia, and THANKS TO YOU & the Mahoney Garden Center Concord. AWESOME experience and you have TRANSFORMED my rooms!!!

    I love the Winchester location, but not this one. The people are so unhelpful. No one asks if you…read moreneed help or looks like they can stand being there. The plants are beautiful but I'll stick to Winchester because at least they are friendly.

    Bonsai West - gardening - Updated May 2026

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