Extremely disappointing experience at Bondi Pizza Macquarie (Monday, 6th Oct)
Went in for a quick dinner before a movie and it was honestly one of the worst dining experiences I've had in a long time.
We ordered two pumpkin salads, made it very clear (even held up two fingers), plus a glass of wine and a Pepsi. After waiting 40 minutes, only one salad came out -- and it was pathetic for almost $30: a tiny handful of rocket, two small cubes of pumpkin, and three tiny pieces of chicken. When we asked where the second salad was, the waiter said there was only one on the order.
We reminded them we were short on time, and a staff member later told us the other salad would be another 5-10 minutes. We declined since we had to leave. Meanwhile, multiple staff kept bringing the wrong meals to our table, clearly lost.
The manager's attitude was the worst part. While we were explaining the issue, she barely made eye contact, kept saying "yep, yep, yep" while filing menus, and offered no real apology or ownership. Her excuse? "We're busy." The place was half-empty, and staff behind the bar were chatting and drinking.
All she offered was to remove the drinks from the bill -- which doesn't make up for terrible service, missing food, and total indifference.
I manage a large clinic myself, and if any of my staff treated clients this way, there'd be immediate retraining. This experience ruined our evening and showed a complete lack of care, communication, and professionalism.
Would not recommend Bondi Pizza Macquarie at all. Poor service, poor food, and a manager who couldn't care less. read more