Went into this establishment today to get a necklace repaired. They said they couldn't solder it as it was too thin (fair enough) but then proceeded to lecture me on its low quality, saying several times how they would never carry such an item in their shop and suggesting that I return it to wherever I got it from. This happens to be a sentimental piece that I have had for years, given to me by my great aunt. I didn't go in there to have it valued and I've never encountered a jeweller so rude as to continue to emphasise how cheap he thought my jewellery was. I said thank you, I'll try someplace else and he told me I really should' bother, it wasn't worth it. I'm sorry, but I'm the one who decides if something's g is worth my time and money and from now on, this establishment is NOT! Try getting some customer service training! read more