Well what was supposed to be a day of trying to feel positive and with hope after a bad depression combined with getting layoff AND waiting for a lumbar re-fusion to happen, end up to being the worse day and two more right after that.
After reading reviews and applying the "let's make my own judgement" I decided to go and make an appointment for a balayage with Marco.
Worse mistake ever!! , after showing him what I wanted and where I was heading on how light I wanted to eventually end in a far future, he was super nice explain to me how he works and agreed with me to work our way to platinum blond but obviously realistically speaking, it's going to be a long process since my hair was dark and WE BOTH AGREED to do it healthy, over time and little by little.
Well none of that is what happened, there was a long way from all those words and advice from the execution of it.
First he starts applying the bleach and we are chatting, once he was done with the back of my head and is working on the sides, the back of my head start to throw smoke from the wraps, immediately he checked, I asked and he said "oh it must be a químicas reaction to something on your hear" I immediately thought "damn I hope he's not burning it, I should of asked for a test strand" and then it clicked, he's the stylist and the professional he should know better, so in trying to think the brand last used at another salon that was organic and don't know what if that's affecting and I did tell him and he said maybe or I don't know, not sure what he said.
Well long story short, he bleached my hair, washed it and brushed my hair wet, cut double of what we agreed and instead of being honest, like he was when he showed me a side where it didn't lift and blamed to be the "smoky wrap", he could have taking the picture closer for me to see the areas where you can see the hair is a few inches long, burned and super elastic, but no Marco decided after accusing me of showing up late to my appointment when in fact I was 15mins early to my original time solicited, and even after agreeing with the owner for a time change with the undertaking that I was going by my time since I had a medical appointment, also had to wait an entire day for him to be back at the salon and offer options, due why? I don't know, if I'm the owner of the salon the right thing to do is ask any other stylist to help the client immediately, specially after receiving an email with a message and pics of the client showing he hair is fried! During that day I told her I'm applying an oil mask to help my hair, next day come and Marco calls to tell me they will not di a refund but a treatment and to finish cutting my hair to eliminate the burned ends
Well I get there, he does treatment and it help but you could still feel my hair was too damage, he was blow drying when I notice another section on my left side where the hair was mostly gone! That's when I really said enough!
So he's response was that I must have had something on my hair for it to burn, what???? Only an idiot would not know if they have or haven't done Keratin treatments, or maybe I used the beard dye, oh! because he blame it on that or whatever else he could mention to pin it on instead of just owning the fact that he messed up and BURNED my hair of 4 years letting it grow.
He said call the owner for a refund and after more than 3 hours on day one and another 2 on day three, $617 for the WORSE SERVICE IN THE UNIVERSE WITH THE WORST HAIR STYLIST EVER!!! plus $30 tip, and yes of course he said one price and add something that I didn't ask for to help remedie his F up I'm sure and he had the audacity to make me pay for it
I end up with only a $275 refund to cover an extra $250 AT another salon that I should have waited for, to cut my hair, condition again and color
Yeah sure! Broke even lmao!
This place is a joke, don't bother to go there and I'm sorry for the owner because looks like shes fairly new and he's like "the go to" guy. Pieces of advice
Fire that guy? He talks like he has more than 10 yrs of experience under his belt when he only has 2 and it shows he didn't learn a thing.
People do not bother! Beautiful place, horrible service from that guy, I can't speak for all the other ones working there read more