We just moved to Idaho. We wanted to have a simple but cute Barbie theme birthday party for our four year daughter, we wanted to rent a jumper. I found Boise Balloon Babes on Instagram, saw her work and wanted to give her business a try. It's was so cute! We got the white jumper with the balloon add on. Kids loved it! It was the perfect touch! read more

Boise Balloon Babes - Balloon Services Near Me

So i booked this lady for a balloon garland for my daughter's birthday last year. As soon as she left the garland fell. No wind or any weather condition made it fall. So I reached out asking how I can hang it back up, re-tape or what not and she wasn't very helpful so I did what I could and left it at that. I mean accidents happen. I booked her again this past weekend (big mistake) for a balloon garland and backdrop. I was super excited for it. It turned out really cute. She shows up to set it up. Worst customer service skills ever. (The first time she wasn't that bad) I go out to greet her and get the most uncomfortable Hi. I brushed it off and asked if she needed help carrying anything. She answered "nope I got it" well ok then.... She asked where I wanted it placed and I asked where do you think would be a good spot. And she suggested the spot where eventually she placed it. Within a little over an hour that the party started the backdrop just fell back to the ground and broke. Everyone turned and looked confused. No one was around no wind or anything. We went to pick it up and noticed the hinges were loose. I was upset that I didn't get pics when it was time to cut the cake etc. and worried cause I didn't not want her to think we caused the backdrop to fall. So I called her and explained what happened. She said well the floor was uneven. Ummm you suggested that spot. But after she didn't take responsibility for saying that. She was rude and said "email me what you want me to do" ok.... No one has ever worded something like that to me. Doesn't sound professional for a business owner. So I did what she said and I didn't get a response. I texted her the following day asking if she received my email. She never said yes she just started getting very defensive and asking if I had a video of the backdrop falling and it immediately made me LOL. Like I had my phone ready to record the fall. I understand her policies say it's not on her if something happens to the rentals. But it was the way (minimal support) and the spot it was placed on. She did nothing to help me out. She just got rude and defensive and started accusing us of moving her set up when she left. I sent her a picture of it I took as soon as she left. We did not move anything!!!!!! She doesn't understand accidents happen and that maybe her products aren't as good as they should be. Or maybe secure them better?? My husband and his friends are business owners and they couldn't believe how she set it up and how rude her responses were to me. She didn't try to understand my frustration. Everything was my fault. She didn't offer anything to me. And she still posted on Instagram a picture of it and said "how does someone do this to something" like we physically knocked it over or destroyed with our own hands. If I can give it 0 stars I would. Horrible experience. This customer didn't receive anything in return for my bad experience and frustration! read more