Who knew getting a key made could be such an *ACE* of an experience? I popped into Biedermann's…read moreAce Hardware to take care of some key business--literally--and walked out with a freshly cut key *AND* some delicious popcorn. Double win! But wait, the plot thickens. Once I got home, I thought my key ring of all the other keys had pulled a disappearing act. Cue panic. I searched high, low, and everywhere in between (read: the depths of my car seats). Meanwhile, the entire Ace squad was on their walkie talkies, mobilizing like a key-finding SWAT team. Not once did anyone make me feel like a bother--no side-eye, no sighs, just pure helpfulness. Turns out, the keys were just playing hide-and-seek in the car. Crisis averted! The store itself? Clean, welcoming, and packed with EVERYTHING. Need a bird feeder? Check. How about a candle that smells like heaven? They've got it. Wind chimes to add a little ~zen~ to your backyard? You bet. And of course, all the hardware essentials--wrenches, hammers, nails...you name it, Ace has your back, honey! So, if you're ever in need of friendly folks, great service, and maybe a bag of popcorn to boot, Biedermann's Ace Hardware is the place to *key-p* coming back to! (see what I did there? lol)

This store continues to disappoint ... in every way possible. I ordered a grill on November 29,…read more2024 and was finally forced to return the grill over a month later...never once able to use it. The grill was delayed many times and assembled incorrectly when finally delivered. This store took no responsibility for this disaster, only gave me excuses. Now I am left with a ACE gift card that I have no desire to use any more, NO grill, and a ruined Christmas.

I love coming to this Ace when I need something in a pinch. The nearest hardware stores would be…read moreBandera Truevalue (13 miles) or Home Depot (35-ish miles). This business is only a mile away, so it's super convenient. I'm always well assisted by friendly employees, and the prices here are reasonable - not over-inflated, because we're a tiny town.

The only hardware store for miles. The staff is very knowledgeable and go out of the or way to…read morehelp. The owner is very community minded...

So far, excellent service and selection. I have found Milwaukee, MinWax, Elmers and many other…read moreitems that are necessary in this area. Will update with repeat visits.

This is not only a local Ace Hardware store, it's alsoTHE go-to place for high quality home decor,…read moreoutdoor supplies, clothing and MORE! Located in the Sunset Ridge area of Alamo Heights, this place is always swarmed with customers and friendly employees. Before you go inside to check out the colorful Yeti and Le Creuset collections, hit up the clearance section outside. They also always have the best selection of wreaths and door decorations. The prices are a little expensive but so is the quality. From the Green Egg outdoor grill and Miele vacuum cleaners to luxury laundry detergent, it's all at Subset & Co!

I had such a good interaction with Sunset and Co., despite not keeping what I purchased. I live in…read moreOregon and bought some beautiful bowls from their website. Unfortunately, I didn't read carefully and the bowls were not microwave safe. My kids are not old enough to differentiate which bowls can and cannot go in the microwave, so I returned them. My mother has been in the hospital so I just chucked the bowls in a box with no... anything---not even a note or my name or the order number or anything, and Sunset & Co. immediately refunded my purchase upon their arrival and notified me of it by email while I was away helping my mother. I am so impressed by their customer service when I was quite the terrible customer. I'll keep watching their website and am eager to try again to find something delightful from this shop!

I was passing through Bandera on my way to Kerville and stopped in to do some hardware shopping…read more Having been there previously, I remember the lady at the counter asking me if I was a veteran. I proudly pulled out my identification for verification and she said, "Thank you for your service, sir!" So I was under the impression that this establishment honored veterans. As the cashier rang up my goods this morning, I pulled out my identification and told her I was a veteran, and she began to ring it up and stopped. She then told me that was tomorrow. I said, "Tomorrow... what do you mean?!" She looked at me as she leaned forward and mumbled, "They only give to discount on Thursday's." WOW! Was the only reply I gave. If she has to mumble the policy to people, then it is obvious that employees are ashamed of the company's policy. I'm a proud veteran of these United States and the great state of Texas 24 / 7. So I will take my business elsewhere! Greed should never surpass patriotism in this country... EVER.

Ok really quick I was left for trouble needing to return a couple items at True Value that were…read moreactually purchased at another TV location. I was a little under duress when a very helpful associate stopped what he was doing and assisted me contacting the store manager who's name was Jon. To make a long story short this Gentleman went above and beyond what he was expected to do and performed in an EXEMPLARY MANOR to assure that he helped me and my situation which he did in High fashion. I was and am so impressed with this young man's professionalism! He was to TRUE Value what Brady was to the N E PATs! You don't find that type of dedication to excellence in retail much these days!I tell you this much WE ARE LOYAL CUSTOMERS TO THIS LOCATION FOR LIFE! THANK YOU JON YOUR A GOD SEND TO TRUE VALUE and It's CUSTOMERS! GIVE THAT MAN A RAISE AND PROMOTION!!

Please read ! Today I traveled 40 miles to get paint at a…read morecompetitor store. That was a horrible experience . So, going across the street to Hime Depot hoping to get what I need I found Theresa working in paints . She had a customer and still acknowledged me with a greet and that she would be right with me . I patiently waited and she got to me quickly. She walked me over to an alternative paint that actually worked better for my project. She explained the quality and matched my paint perfectly. She helped two other people without dropping any service expectations I had . Absolutely hands down the best experience in a hardware store . She offered store incentives I didn't know about and made sure I had everything I needed . She was enthusiastic, she knew her product and listened to me. She created a profile for me to always have in case I returned. She was amazing and I left happy AF! Theresa deserves recognition and can certainly help with anything in the store . Thank you Theresa ! Jamie Cox Bandera Tx

Checked in at returns very helpful cashier. Checked out at returns. Cashier was very customer…read morefriendly and quick. Very knowledgeable of products!! Highly recommend this business.

This place is pretty cool. It's walking distance from where we live and we don't drop by often…read moreenough. I needed a timer, so off we go. An hour later (you get caught up in all the eclectic items they offer). During the hour I checked out cat toys, dog toys, cards (fabulous collection of off beat greeting cards), cat litter, yo yos, dominoes, keys (they cut keys), gardening tools, pocket knives and many other items. You can find a nice weird gift for someone here. And yes, I bought a timer for $6.99. Go there and be reminded of back-in-the-day Scrivener's.

We do not like to drive 41 miles round trip for brusque service. In order to make sure they could…read moremake a car key BEFORE wasting time and gas driving down from Fair Oaks Ranch, my husband called them twice. The first time he called, my husband spoke to a guy who said they needed to see the key first to see if they could do it. Fair enough, but they could have looked the key up first on Google or something. My husband forgot to ask how much it would cost IF they could do it, so he called back. A woman took his call and was short with him, as if she didn't want to be bothered. She snapped, "Oh no - we can't do that!" My husband told her he just talked to a man who told him to bring it down. So then she said "Oh, okay. $2 or $3." When he arrived and handed them the key, she took one look at it and "No we can't do that!" She was very abrupt. We would have shopped a bit for other things, we got the clear impression that our business wasn't wanted. For anything. They were not busy at all. I can understand that they couldn't make the key, but a little more kindness and perhaps some initiative to find out exactly what kind of key we needed would have gone a long way. Since they make keys, and are no doubt familiar with modern fob type car keys, a little engagement of the gray matter would have saved everyone a big hassle.

This is a fun discount store that offers a wide variety of items from clothes, shoes, guns, snacks,…read morepurses, etc. We bought Texas themed clothing here. Great place to buy souvenirs! They also have a picture worthy area in the parking lot.

You know when people say a place has everything. We'll this place really does. My girl was in…read moresearch of som cinnamon candy and found it. I was in search of a 2' metal chicken and found it. I challenge to go there in search of anything. I bet you can find it!

BABY CHICKS- everytime I go in there the baby chicks are drinking filthy water. Or have no water at…read moreall!!! Dirty water makes babies sick. And no water??? Really? DO BETTER TSC.

This store has gotten much better and staff is very helpful now as well. It was very clean and…read morealways has what I need. I would recommend this store