It's true what they say... In sales, you can't overcome ignorance in sales and more importantly mean people suck! I've been in sales close to 40 years and this is only the third time I've ever felt compelled to write something like this. As an formal business owner for 10 years, I never understood how people like the lady I met today in this office, actually "runs" an office for someone else. Here's my example, if you're driving a BMW from 2010, still in pretty good shape, but then, I pull up with a brand new 2021 BMW, zero miles, and I tell you I am going to give you this car for the same exact car payment, no wait, even a little less than what you currently pay, you'd be crazy not to take the deal. My response was, "If you were my mom standing here, my family, I would be telling you to take advantage of this offier. "I'm not your mother!"
was the rude response she shouted back. So after apologizing for the next uncomfortable 5 minutes, I tried again to convey my point, once I explained I dont work on commission, "Yeah my boss is not interested!" Not interested in what, saving money? Upgrading technology, etc. As a business owner, I would want to know what other decisions this person in my office was making that directly impacted my bottom line that also pays her salary which allows her to come to work every day so she can be rude to people like me.
The poiint is this...if this is the person they have out front to greet you, if this is their go-to customer service person, trust me and bring your business elsewhere because if you don't think this is indicative of what happens when you have a real issue and she is the one you have to go to. Good luck. And this is a cemetery! You just lost a loved one and now you will be greeted by soeone with the personality of a frozen snickers bar. So to the older lady with brown hair, times are tough enough already, it's ok to treat someone with respect and kindness even if you are "not interested" read more