The instructor Sandra was very kind and super empathetic to everyone's situation. But the class itself is BS. They inform you you have to do an evaluation with a counselor to see if you need additional counseling. Come to find out, everyone ends up needing "counseling." So someone who does not do drugs nor is a heavy drinker, needing to do 16 counseling sessions at $150 each is ridiculous. It's just a business and all they want is your money. $2400 for someone who has never had any problems in the past. I called to see if anything can be done and Francine had mentioned she will try to see what she can do if she can help, but nothing was done of course. NEXUS is a scam and so is Boca Bay. Two days and we didn't even learn much. All we did was talk about what happened with each one of us the day of the DUI and then the final day a lawyer came in to speak to us briefly about what a DUI is. So if you thought the class only cost $380, think again. The evaluation is an additional $88 and each counseling session is $150. So to those who need additional counseling, you may be required to take anywhere from 12-21 sessions. Good luck! read more

Very informational, the instructor is relatable. Easy to talk to. He invited a Lawyer to one of the classes so we got more information about how the process go. Overall I highly recommend enrolling at this location read more

Great class learned so much. Joe the instructor is extremely knowledgable and helpful. I am more confident and at ease about getting a dui thanks joe!! read more

Incredibly unprofessional from beginning to end. I reported for a class that was listed at 9am (this was both in writing on their website and confirmed to me over the phone with a human), only to meet an empty building. After six unanswered calls to the office, someone finally let me know the class actually starts at 10am (she also "apologized" that the website and registration showed 9am, acknowledging that this was in fact their error, not mine). I waited over an hour in the rain for someone to show, they were late. The one saving grace of this company is the instructor Judith. She was a caring and gracious counselor who deserves better. Each time I reported back to class, after lunch or a break, there was no one on site and I had to make numerous (8 calls in total, I checked my phone records to confirm) calls to the office to ensure I would not be penalized for their mistakes. Each time I received an "apology", therefore an acknowledgment of further errors on the part of Boca Bay. I can not even quantify the length of time I spent waiting over the course of the weekend, but I will hazard a guess in the two hour range. With the course completed, I returned to do my DRI and evaluation on a Friday. No one in the office knew what they were doing, the general incompetence can not be overstated. Not to mention a complete lack of empathy or urgency. These people have the possibility of creating major consequences in people's lives, and yet treat clients as a burden who are keeping them from smoke breaks or texting (both of which I observed during my appointment). During the evaluation, the woman interviewing me was sighing, rolling her eyes, and otherwise indicating she had better things to do. When it came back that I was recommended for "additional evaluation" (which I was told approximately 95% of people are recommended for!) she informed me this would not affect my early termination of probation, which, it turns out, is incorrect. I feel I was deliberately misinformed in order to "shut me up" and get me out of the office. Additionally, I did not even receive my completion certificate, and I was given the excuse that no one "knew how to do it" and it was a "new office". I was told it would be mailed to me from the main office in Deerfield. I explained the urgency, as I had a meeting with my P.O. on Thursday. I called to follow up on Monday and was told that it was DEFINITELY mailed. When I still had not received, I called Wednesday, and was told once again that it was mailed to me. I arrived for my probation meeting early (8:45 am) on Thursday in order to go to the Boca Bay office (right downstairs, hours of operation are listed as 8:00am - 4:30pm) and try to obtain, LO AND BEHOLD, no one was there. Late again I suppose. I had to report to probation with a faxed copy of my certificate. I advised my probation officer to never recommend Boca Bay again, as their standard operating procedure seems to be "Who Cares? It's not our lives!". Let me rephrase that. AT BEST, they simply don't care. In my case, they were actively late numerous times, they actively decreased my chances of early termination, and they deliberately misinformed me in order to avoid answering a question, AKA doing their job. Avoid at all costs. read more

I had a wonderful experience with Boca Bay DUI program. Patricia made it extremely easy for me to get through this difficult time in my life. She was very friendly and helpful. Anytime I had a question or concern Patricia always had the correct answer. I will never forget her. She deserves a raise. She said if I ever need her help just call. She is the bomb!!!! read more

So upset at this place. Took off from work to get a completion certificate and was not able to get it. I had to be rescheduled because my appointment wasn't entered in their system to begin with. Find another traffic school, they suck. read more

Horrible !!!! STEAL YOUR MONEY !!! I had recently COMPLETED the Level 1 DUI course of 12 hours at a cost of $ 277..50 as requested per My Judge and is written on my court papers (my 1st DUI) after the course was over they said there computer was down so I had to call them back in a few days and they will email me my certificate....When I got them on the phone they told me they made a mistake and that I should of taken level 2 class instead of level 1 , which didn't make sense considering it's my first DUI . and I was COURT ORDERED LEVEL 1 class .. They said they don't care what the judge said it was up to them...I said wow , I didn't know they had the power and could over ride a judge but ok. Since it was a misunderstanding I asked if they could apply the 277.50 towards the $ 422.50 for the level 2 class, she said NO we can't sorry. and we don't give refunds , So asked her if somebody completed the 12 hour class they get a certificate right ? she said yes, does it show in your system I completed 3 four hour sessions, 12 in total ? she said yes , so can I have my certificate ?? NO she kept saying.... So they won't give me a certificate and refuse to refund me or credit me for the other class, there screwing me out of my money and my certificate, Because of them my I'm loosing my licence SCUMBAGS !!!! STAY AWAY !!! read more