Having just purchased a bike from Bobz I probably didn't need to purchase another one but they had a great example of the bike I had always wanted. Over the next few days, I kept ogling it on their website and finally decided to make contact with someone there and run some numbers. While juggling tasks at work, I sent a message to the email address on their website figuring they would be like just about every other business and get back to me in a day or two. I was wrong, and within the hour I had a response from Bob letting me know the bike was still in stock. We conversed back and forth about my trade in, about the new bike and the numbers. They were sticking pretty close to the asking price (which was reasonable already) but feeling there should be a little room for negotiation and the bike was really on the very edge of my budget, I kept at it. They finally agreed to come off their price a little (maybe since we just purchased another bike there) and offered me a fair price on my trade (which they hadn't seen yet) so we made a deal. I called up, talked to Steve a little more about the new bike and gave them my deposit. A few minutes later, I noticed my new bike was marked as sold and removed from the website. Gotta love instant inventory updating!!
A couple of days later we went to pick up my wife's bike as the post sale service had been completed and I brought my trade in so we could complete the sale on the new bike as well. Bob's mechanics went through my trade and there were a few more issues than I knew about. Turns out it needed about $500 in additional repairs and needs. (tires, steering bearings, and a few other things) Bob knew we were at the very edge of our budget as is, so Instead of the additional being a deal breaker, he agreed to meet us half way and would cover half of the repairs which again, I felt was very fair.
I wasn't able to pick up my new bike that day as I was riding my wife's the 60 miles home for her (she is still learning and wasn't comfortable with that long of a ride yet) so I would have to come back on the weekend to get it. That weekend was pretty rainy and I didn't have an additional driver so I brought a small trailer to bring my new bike home. Not 10 minutes after arriving, Bob and Steve had the bike loaded up and I was on my way with my new bike and little Bobz swag in the form of a free baseball cap thrown in.
So that is my experience, pretty painless, and positive. A few things to remember here. Number one, Bobz is in the business of selling bikes and making money. He doesn't give them away so don't go in there expecting him to knock thousands off his asking price. I thought his prices were fair and he has hands down the best selection around. (My new VTX1800 with only 5k miles being one of them) Number two, the bikes on the website are represented very well, showing any blemishes, and other issues in the pics. If there is an issue with something, you will know about it right away through pics or in their description, no surprises at all. Number three, unless it's stated "as is" which unless you are a mechanic you probably don't want anyway, all the bikes come with a 30 day warranty. Bob will have your bike serviced before the sale, it will be ready to ride and most importantly it will be safe. If it needs something they will take care of it.
His staff is incredible. Everyone there is friendly, helpful and really wants you to be happy. Special thanks to Bob himself for the service, Steve for his knowledge and passion for the bikes, plus added bonus for treating my "new to riding" wife with respect as she asked lots of questions about her new bike. Also to Julie for making the business side of things go smoothly and explaining every bit of paperwork.
If you want a great late model bike, one that you know is safe and for a fair price, go to Bobz!! read more