Bob's has changed!
I had this organization replace several leaking air system fittings and to install a new charge air system filter which I provided.
The workmanship was fine however the billing was not. Bob's wife is apparently the shop manager nowadays, began he $100/hr labor rate the moment I arrived.....no mechanic in sight. Completed the paperwork and it was nearly 1 hour after my arrival before the technician started repairs although I had been charged the labor rate since my arrival. They continued to charge the labor rate while the mechanic hunted the shop for the necessary fittings, almost laughable as he was searching through the parts room as well as looking in assorted drawers, their service trucks, tool boxes and the like. Finally Bob's wife drove her car to the parts store to retrieve the needed fittings, all the time the labor meter running........that's just not right! While Bob's bride was gone for 45 plus minutes I was continuing to be charged the shop labor rate even though the technician was working on another vehicle during that time!
There is much more to the story but I do believe that my point has been made.
While Bob's Diesel has been fair in the past to me, the current philosophy is simply unacceptable, not to mention all of the broken down equipment and filth and junk in and about the entire facility.......you would think by appearance the shop was in rural Mexico.
I cannot recommend this shop for obvious reasons and would advise everyone to stay clear, considering the "real" shop labor rate calculates to over 200/ hour.
Stay away, you have been warned..... read more