ETA: Removed comment about admin fee, which is mandated by the state of Utah, and is most likely…read moresimply a tax the state collects. ~~~~~~~~~~~~~~~~ The morning of September 14th, while staying with a group of friends at Bryce Canyon Resort, we experienced a tragedy, when one of our party had a heart attack that he did not survive. As it was a motorcycle trip, we needed to have the motorcycle towed and secured, until our friend's wife could make arrangements to secure the bike. The Garfield County Sheriff's deputy on the scene told us he would have the bike towed, and would store it at the Sheriff's location until further arrangements could be made. He called Bryce Canton Towing, Joel Walter showed up, loaded the bike, passed out business cards, and was on his way. Last week, I was contacted by one of my friends who was on the ride, who told me he would be going to Panguitch to pick up the bike, at the request of the widow. I was also contacted by the widow, who told me the charges would be $1,118.99! She went on to tell me that Joel told her he would only release the bike to the bike's owner, (evidently forgetting why he had been called to tow the bike, just two weeks earlier), and that he would not take an overnighted cashier's check for the amount due, the only thing that would work was cash, or a credit card with identification. Luckily, my friend picking up the bike agreed to put it on his card, and get reimbursed later. Someone was thinking of the woman who had just buried her husband, and it sure wasn't Joel. The same day the bike was picked up, I contacted the Sheriff's deputy who had originally called the towing service, and he said the charges were "chickens**t", the bike wasn't impounded, so there shouldn't have been any impound fees, and that he was going to "make some calls". Of course, saying and doing are two different things these days, so after hearing nothing further from the deputy, I called Jim Perkins, the Garfield County Sheriff, today. Jim told me that the bike was never stored at the Sheriff's department, as there "wasn't room for a pair of roller skates" there, something the deputy evidently didn't know when he told us what he did. The Sheriff told Joel to store the bike at the towing business, which he did. For those scoring at home, Joel towed the bike from Bryce Canyon Resort to the Garfield County Sheriff's location, (21.6 miles), then to the Bryce Canyon Towing facility, (0.3 Miles), where the bike sat until it was retrieved. The invoice is attached, and I want to mention a couple of things: - The "fuel surcharge" is $144.99, and this is to drive approximately 44 miles, (from the towing business to Bryce Canyon Resort and back). Isn't fuel a cost of doing business for a towing company? And $144.99 for 44 miles? I drove my truck home at the end of the week long ride, also a jacked up bro-dozer like Joel was driving, and pulling a motorcycle on a trailer. My trip was 969 miles, and I spent $250 on gas. I can only imagine what it would have cost me, if 44 miles of Joel's trip was $144.99... - And finally, 3 "Impounds/Wrecks", at $179 each. The bike was never wrecked, it was still on the kickstand as the EMTs tried vainly to save my friend's life next to it. Impound? Nope, a fact that the deputy pointed out when I talked to him, and the Sheriff agreed. Yet my friend's wife, in order to get the bike released, had to pay $537 for absolutely nothing. The Sheriff, while he agreed that my friend's wife was overcharged, said he couldn't do anything; that Bryce Canyon Towing is on the rotational list for Garfield County, and evidently they were next in line when the deputy called for a towing service. Lovely, huh? You die, then things get worse, when Bryce Canyon Towing shows up. He said we could take them to court, but I talked to the widow this afternoon, and with the travel and headaches, it would be throwing good money after bad (actors). So if you're in the area and need a tow, my suggestion is to use anyone but Bryce Canyon Towing. If they'll blatantly overcharge a widow, no telling what they'll do to you.

Charlie was awesome today! We were hit by another driver in Bryce Canyon this morning and our car…read moreneeded to be towed. He was kind and made us feel comfortable the entire way to the collision center. It could have been a really bad morning/day, but everything seemed to work out in our favor including the towing experience. 100% recommend calling them if you need anything! Fast, efficient, and kind!

How many times have you taken your car in for something you thought was simple and it ended up…read morecosting 1-2-300 dollars???? Well I had what I thought was a very simple issue with rental and I walked out paying $25!!! Talk about being fair. I was between a rock and a hard place and they could have stuck it to me but obviously did not. I can't speak to the towing aspect but I was thrilled with the service.

This place is amazing!! We just purchased our first RV and our brakes were making a very loud…read moresquealing noise. We are in the middle of a road trip and knew this was a big issue. So we stopped in to see if they could take a look while being so close to Bryce Canyon. They let us know to come by first thing the next morning which we did. Kirby helped us out and he was phenomenal. Could not have been more pleased by his service and kindness!!! Thank you Kirby!!!! :)

I highly recommend Andy and his team for towing assistance. When my husband experienced a flat tire…read morein a rental car while leaving Capital Reef Park they responded promptly. Because the vehicle did not have a jack, roadside assistance was necessary. It was a cold evening in January, and since i was in Houston, my only option was to locate a reliable towing company. After I provided the GPS coordinates, Andy dispatched Garrett to find my husband and replace the tire. He was professional, reassuring and made sure my husband returned to town safely. My husband was back at his motel by 10:00 pm.

Absolutely amazing service. Andy was responsive and great to deal with. Great communication,…read morecaring, excellent attention to detail and could handle a complicated tow without issue. Great quality from a small family business. Highly recommended!!!

Heath was a lifesaver. We were 38 miles down Hole in the Rock road with a very flat tire, and AAA…read moredoesn't do dirt roads. We found that out after they said we were covered - two hours later! Also, AAA said we'd have to get alternate transportation for ourselves! Fortunately, they gave us Heath's number and he came out as soon as he could. And he could take all three of us in his extended cab pickup. And he put the car up on a trailer, so it wasn't damaged any further. It was reasonably priced, given that it was two hours out and two hours back down this really badly maintained dirt road, so it was worth it. Heath did a very professional job, and I would certainly use him again.

Ramsey Towing and Service Center absolutely saved me. I was stuck out at Peekaboo Slot Canyon with…read moremy truck in a bad situation, and they came through when it really mattered. Professional, calm, and clearly experienced. They knew exactly what they were doing, took care of my truck, and got me out without making things worse. This wasn't a simple roadside tow, and they handled it like pros. If you're anywhere in the area and need real help--not excuses or guesswork--these are the people to call. I can't recommend them highly enough.

We picked up a screw in one our rv tires and pulled into Ramsay's as we were driving through town…read more They got to our tire immediately and had us back on the road in 45 mins. Jax is the young man who did our work. He was very thorough and professional. Excellent and efficient help at the front desk too! Definitely recommend Ramsay's!

5 stars for customer service from James, Caleb and Peggy. 1…read morestar for actual cabins and location. We rented cabin number 2. And if you are an ATV aficionado- this place is for you!! It's perfect, it's covered with dust, it's right by the road. If you are like me, traveling with little kids to enjoy nature- not a good place. All of the above things mentioned will be a big minus, plus everyone will be coughing and sneezing from all the dust. Thanks to the team Caleb, James and Peggy- they changed our location to the back cabin (8,9 are the numbers), they face a meadow where it is a bit more quite and less vehicles passing through. I am very thankful to them! No hesitation, all 3 of them wanted to accommodate us best possible! But I would never rent this place again, and unless you are okay with constant noise and dust and dirt- try to find something deeper in the woods.

James was awesome! We had to reach out for towing services because our chains were not cutting it…read more James was able to get to us within 10 minutes and help get me and my family on the road without a tow and leaving on his experience, making a stressful situation so much easier! Thank you!

Great service really helpful broke down and needed a tow super nice and convenient and got to see…read morefast.

Our new car doesn't come with a spare tire? What do you do when your heading back to so cal and…read moreget stranded in the middle of nowhere on hwy 89 with a blown tire? Call American Towing Service (ATS)! Alan was a great help and made our bad situation, pleasant! We got lucky contacting Alan @ ATS, after AAA app failed and we kept getting disconnected with AAA, we called ATS and spoke with Alan who helped us. We explain our situation and Alain assisted with contacting AAA, He called ahead to the tire store service station and had a tire waiting for us prior to arriving. It seemed like we were in a Nascar race and ATS was the pit crew chef, once he got our car off the tow truck, the tire was changed and we were on our way. All this happened on a Sunday afternoon and best of all, All the charges were fair from all parties, we do not feel we were gouged! Thank you Alan & ATS

Great Service, knowledgeable and very Friendly. Came to our rescue via OnStar in the middle of the…read moremountains with a 75 mile tow to Cedar City. Thanks a bunch Graig and Alan. Langston Family.

Excellent perfect response to what is needed done. Excellent service from the crew. Excellent…read morequality in the actual towing. And a fair price.

Yesterday we were saved by Caleb, shoutout to Caleb for helping us. My boyfriend and I were…read morestranded. We had a two hour and a half drive to take our car to our destination. They are willing to take your car to FAR places. I never thought I would be in a situation like this but if you need a towing and it's far distance! Call them. They've taken cars all the way to California from Utah. Great service, he asked if we needed bathroom breaks to let him know. Super friendly, Keep up the good work!