Sands Ford was an amazing dealer to work with. We had been looking for a leftover 2025 F350 since…read morethe 2026 models are now out. Sands happened to have one in stock. We drove 2 hours to see it and loved the truck but decided to sleep on it and drove home. Everyone at the dealer was great. No high pressure and they genuinely seemed to care about our needs. After sleeping on it, we decided to move forward and called Cody Bailer who was our salesperson. We placed a deposit over the phone and they pulled the truck from inventory, locking us in. I shopped for a loan on my end and let them know the rate I was able to get. They asked if they could shop for a better rate for me. Who does that? I have worked with many car dealers over the years and have never had a dealer try to see if they could get a better rate for me. Well, they did - a whole percentage point lower than I could get on my own and over 5 years, that amounts to a chunk of change. They then worked directly with the bank, while they got the truck ready for me to come out and pick up. They gave me a punch list of everything they would need from me and even took care of calling my insurance agent to ensure the truck was fully covered before I drove off the lot. Sands was an amazing dealer to work with. In 30+ years of buying cars, I have never, ever, worked with a dealer that was this good. They genuinely cared about and took care of my needs through the entire process.

If I could give a zero I would. DO NOT DEAL WITH THIS DEALERSHIP. Horrible sales people. I was…read morelooking to purchase an F250 XLT that I liked and what should have taken 2 to 3 hours to do a deal took over 2 days just to get through the pricing on the Ford service and maintenance contracts, which, by the way they tried to sell to me for an extra $1,800 over what Ford was actually telling me what I should be paying. Price gouging at its best. After two and a half days of waiting, I went somewhere else. Went to another dealer which I am glad I did. Dealt with a salesman who has been doing it for 39 years. Told him the story and he said they were definitely trying to take me. YIKES!!!

We choose ED's EVERY time we rent. We have had horrible luck and out vehicle has been in yeh shop…read moremany times over the past couple months and Eds is right there helping every step of the way. They are knowledgeable about vehicles, the area, shops, so much more. We always feel good when working with them

The initial rental process went very well and an employee named Tammy who was helpful and thorough…read morewhile picking up the rental. She showed me an after hours dropbox that is activated by a key fob on the side of the building in the event of a drop off after the office closes. I received a call on the day of drop off from an employee named Julissa who is incredibly condescending and aggressive and stated "don't you think you were supposed to bring a car back today?" I explained to this employee that I was on my way and was under the I had the ability to drop the key in the automated key fob slot that I was shown on the day of pick up. Julissa stated she will be charging me an additional day of rental because it is beyond 5 o'clock. I explained to her that I was never told this policy and argued that this was not fair. She then stated "how about I just charge you five dollars extra since you're only a little late." I have never encountered a company who can allow employees to just change policies on the spot, and I fully believe she would have been completely fine to charge me the extra day and made up the five dollar charge just because I was unhappy. I will never rent from here again and I plan on telling everyone I know!!!

Jerry Sold Me A Car That Stopped Working After 4 Months!…read more My name is Mercedes Collazo, I am a NYS Registered Nurse that bought a home in Pennsylvania in 09/2020 and needed a car for my transportation to from NYC to PA and vice versa until I can settle down in PA. I bought a 2014 Dodge Dart on 09/24/2020 that claimed to be certified pre-owned with only 1 previous owner from Jerry's NorthEast Auto Sales located at 1254 PA-61 S, Pottsville, PA 17901(sold to me by Jerry himself); the car cost $13,000 for which I paid $9,000 as the down payment. I have been working in the hospital radiology department (CT & MRI, scanning mostly COVID patients) throughout the pandemic with the exception of the 6 weeks I took off post-surgery from October-December 2020 (which was 6 weeks the car only was driven locally). I trusted Jerry because he told me about his extensive experience in car sales and deep roots in the town. On January 13, 2021 the car started having a screeching noise so I called Jerry's NorthEast Auto and was suggested to go to a local mechanic and informed that my warranty expired December 24,2020(3mo, 4,500miles: I am currently at 45,000+ miles from the 38,000+ miles at purchase). Even though I as insulted that I was being brushed off, the next day I brought it over and did a diagnostic test for which I was told that the transmission specialist would need to inspect my car. On January 15th, the car started but would not shift gears/move so it was towed back to the mechanic and was told that my car would need to be repaired by the dealership because the transmission issues were out of the range for what they were able to repair. On January 18th my car was taken to a local dealership and I was told that the transmission, flywheel and spark plugs would all need a full replacement (not repair) for $5,800. On January 20-21 I was told by Jerry himself to send my car to another local car repair shop and that he would "take care of everything" which sounded amazing given all the circumstances until I was told that with the contribution that Jerry was offering (labor + $600), the minimum repair cost was still listed at $4,000. So, in total I am expected to pay a minimum of $17,000+taxes, fees and interest if I have to get a loan for the repair which I will have to because my financial situation with the recent move and recently elevated heating oil/gas prices and my 2 kids doing school online from home, I cannot afford it! I have had to rent a car for over a month (3 day then 30 day rental) so I can go to work and get around until I can figure out my next option so with all the money being spent, I could have bought a brand new! Please, before you decide to be in debt for $17,000+ or put a large down payment on a used vehicle like I did, beware of Jerry's NorthEast Auto Sales located at 1254 PA-61 S, Pottsville, PA 17901, you may have the same issues I did. I would never have bought a vehicle for that much money to expect it to be such a heavy cost for repair 2 weeks after the warranty expires/4 months after purchase, so please be more careful than I was with where and how you spend your hard-earned money when deciding if you want to buy a vehicle from Jerry's NorthEast Auto Sales located at 1254 PA-61 S, Pottsville, PA 17901. I am still in need of a reliable vehicle for work and now feel a new car is the best option for my family, unfortunately with all the immense expenses I will have to take out another major loan to get a car so I don't have to keep extending my rental car service. All I want to do is be able to provide for my family while supporting my team against the fight with COVID-19 and with my purchase from Jerry's, I feel totally screwed. Sincerely, Mercedes Collazo RN, BSN

I bought a 2011 Subaru Forester from there, with A warranty on the drive train. Had 59000 miles,…read moreimmediately. I noticed that it was using engine oil. After using it now I see it uses 1guart of oil every 800 miles.i called Jerry and he told me take to a Subaru dealer. So he was not going to stand behind what he sold. And the warranty was useless. Don't by car there . I found out the hard way. I have a $15000 car with 59000 miles on it. That burns a quart of oil every 800 miles. Never felt so ripped off. Don't be fooled go elsewhere.

DO NOT order any parts online from this business. I ordered a vehicle specific part and the wrong…read moreone was sent. I notified them of incorrect part, they wanted me to ship back (I would pay shipping $35, I already paid the original $35 shipping cost). And on top of that, they were deducting a 35% restock fee for an incorrect part they sent me. Just great customer service for an error on their part.

I have a GM vehicle that I am financing through another GM dealership…read more It required an extensive repair that was covered under a special coverage for a service bulletin. Original dealer is a 45 minute drive. This dealer is local to me. They replaced both components (Intake manifold and camshaft cover), seals, and extra hoses. (Was initially told I'd be charged for the hoses before the vehicle went in, considered a wear item.) All of the staff in the service department were prompt and helpful. Was told it would be a day or two for it to be diagnosed and what prices for extra parts would come to. Didn't get a call the first day, called later in the day, wasn't finished yet, needed parts. The following afternoon, not thinking it would be finished due to parts, it reluctantly was finished, but needed to be driven by the technician for a short time. Had the vehicle back and running great again by 1pm. No issue in the past weeks since. I've given a bad review on this dealership a few years back, definitely take that back. I'd now consider going here after my current vehicle is paid off to buy another. Thank you.

Terrible experience!!! Bought a 2015 CTS, $27500, car had 4 bent wheels, 2 wheels had the word…read more"bent" written on them. While test driving the car I told the salesman (Kevin Houseman) that I felt a vibration, he stated that it was the road that was causing it and that I should switch roads at which time the vibration stopped. On the way home I felt it again off and on. Took the car to a Cadilac dealer, they showed me the wheels with the word bent written on them. I called R&R and spoke to KH, he told me there was nothing they would do for me. I called Cadilac Corp, nothing, contacted BBB, they wouldn't take the case. One tire got punctured, recently wheels and tires were replaced. R&R wouldn't give me the courtesy of a $16 front license plate bracket, which is the law in NJ. Wheel lock key was missing, had to break locks to change tire.Lousy, lousy customer service. Once they got the money, it was over for me! BEWARE R&R! BEWARE Kevin Houseman!!!!!!!!!!!!!

Been a customer at R&R for a few years now just purchased my third vehicle from them this month…read moreMike Hummel , John Smith and Bob Rinaldi are excellent people to deal with there's no pressuring the customer and they do what ever they can to get the deal done. There service department is top notch also. Thanks for all you do.

so u loose a job then husband starts a new one this crooked place takes ur car payment out then a…read moreweek later shuts u off not even telling you they are crooks admitted to taking peoples money to pay there workers does not offer warranties or doesn't report anything to ur credit then harasses people n tried to con me into putt more money down on my vehicle I refuse to then last year when I got it not even 5 days it was already in the shop they racked me 600 dollars for used hoses in there shop I'm just letting everyone know that has a vehicle from him please be careful he will crook you bad

From the owner: Diehl's Auto Sales where the best "Deals" are made!read more

Purchased a used Kia Sportage. Staff worked w/ me on the price and, when something happened w/ the…read moreheating system (completely random), the did the repairs, no charge, no questions asked.

BEWARE!! This dealership assured me there was nothing at all wrong with the truck I bought. The…read moreknew I was out of state so they really worked me over. After spending $3,000 so far, it's still not as good as they described it. I couldn't even pass inspection with it because of the condition it was in and definitely couldn't be on the road in it. The worst part is Bob Boardman, the owner himself knew it and told me on numerous occassions he would pay for the repairs. Of course I've never heard from him after repeated attempts to contact him. DO NOT BUY HERE!!!!! You will regret it!!

All the staff was pleasant and helpful. I recommend them to anyone searching for a car. The place…read moreis also really clean and organized.

This place is a joke. January 2018 we purchased a 2000 jeep wrangler at the time it had a valid…read moreinspection on it. The jeep was great at first. It had only 88,000 miles on it, New tires we thought we had a great vehicle. Well until it came time for inspection in September. I made the appointment for inspection and they were booked so they gave us a card for another garage. Took it for inspection the next day and the mechanic came out and said no way will it pass inspection, and in no way should it have been sold in this condition. The frame had holes in 3 different spots and had already been repaired in 2 places. We even asked if the frame was good and was told yes. We asked was it ever repaired was told no. I immediately took it back and told them. They had it for weeks. People would see my jeep driving around all over and it was supposed to be in repair. Almost 3 weeks until it was returned. When the jeep was returned it had blown fuses I immediately called I explained some inside lights no longer worked and the CD player didn't work. I was immediately called a lier. I asked why the battery wasn't disconnected while the frame was being welded and was ask how I knew, I said clocks don't set themselves then was told you dont have to disconnect it and was told the person driving it was listening to the stereo that day so I'm not telling the truth. It wasn't the front stereo it was the 10 disc CD player. Then the jeep was slow at starting, replaced alternator, then while driving it would shut off the fuse for the fuel pump would get hot and pop off. There mechanic said it was the fuel pump getting hot needed replaced. Approximately 1 week in there possession to change a fuel pump and people seen my jeep all over while in there possession (this time I had my own gps in it) it went almost 75 miles while in there possession. Went to pick it up and asked if the fuel pump was replaced was told no didn't do it for us while we had it running in our lot. I asked about the 75 miles was told it never left the lot. Yet I had photos with dates and gps to show otherwise. Then while driving oil pressure gauge would show oil pressure lost. I called and said I was having it towed in and was told to drive it as long as it wasn't rapping. LoL... NO! I dropped it off as per my appointment but I took my license plate with me. There not joy riding on my insurance. I called to see what was going on and was told they were going over it 3 separate times. Next surprise was my registered letter of my voluntary repossession. NEWS TO ME! I called and was told I took my license plate they assumed I returned it. But had no answer when I asked if I returned it why would I have been calling to see when it would be done? After all they already knew about the joyriding. Long story short State Attorney General straighten it out. They took the jeep back and refunded some money. Btw they don't report to credit bureaus as they state. Best stay away from these little crooked clowns. If they don't like a review on there website they get out there eraser before anyone sees. BUYER BEWARE!!

John handled my car shopping perfectly. No pressure at all but very informative and comfortable…read more It was our 3rd vehicle from the Bertolet Family

These guys are awesome! My anti-Volkswagen husband purchased his Jetta 4 years ago from Andy…read morebecause he was low pressure and an all around nice guy. The Service team is excellent that you drop your car off, get in another car and pick your car up the next day. Todd sends my husband a video of his car when being serviced to show him what needs to be done presently or in the future. My point of this review is we were so pleased with Bertolet that I just purchased a 2019 Jetta from their dealership. I dealt with John and Andy and they were both a pleasure. If you want to buy a car and don't want to deal with high pressure BS Salesmen, go to Bertolet Volkswagen. Update: As I am in the Dealership for a recall on my trunk spring, the service department is washing and vacuuming my car!

Amazing work and promises kept!!!! Mark is a gem of a gent and one heck of a mechanic!!!!…read more Beautiful work and always willing to take you in and work with you. We would highly recommend him to anyone!!! Not sure who anyone else back in 2020 and so forth worked with, But it was Mark who we found was the Best from any Rest!!!

We brought our vehicle to be inspected here on the 28th of April which was a Tuesday. The garage…read morecalled us back to let us know what all was going to need to be done to the vehicle and told us it was going to cost a certain amount and would be completed by the end of the week. Come Friday we still hadn't heard anything back and figured they hadn't finished yet or just didn't get around to calling us back. Come Monday, my husband called to ask what was going on with our vehicle and they STILL had not even started working on the car (that was supposed to be completed the previous week.) After ANOTHER week of waiting for a phone call, we AGAIN called them on Friday now (11 days after dropping our vehicle off) for them to tell us it was ready... no one bothered to contact us or let us know the vehicle was ready. They then proceeded to tell us the cost was now $200 MORE than they initially stated. Cleary, we were a bit irritated at this point and curious as to why we were not contacted and made aware that this was now going to be an additional $200. My husband called them back to ask why the cost was significantly higher than we were told and what all had to be done for it to increase to that extent and their "professional" answer to this UNDERSTANDABLE question was, "well, we can charge you MORE if you'd like." Absolutely ZERO customer service, ZERO professionalism and we will NOT be returning. We will also make sure it is known to friends and family that the quality of professionalism at this business is close to none. In no way, shape or form was my husband ever RUDE or LOUD with any of the gentleman in the office on the phone and I am highly disappointed a business in our town treats their customers in this fashion.