I chose Bob Means because one of my neighbors recommended the business and I am not disappointed.
It was easy to put in a booking request on Bob Means website. I requested text communication & that is what I received. It was not business hours when I put in the request for As Soon As Possible, and the response I got was fairly early the following business day to schedule an appointment. The appointment offered was within a week. Which I found to be reasonable as the issue was not critically time sensitive & we're new customers.
I received text confirmations for the appointment, reminders, and the day of the appointment, there was a text with the technician name & picture.
There is a $79.00 fee for sending out a technician and, after he thoroughly looked into the issue, several options were offered with various price points.
David M. was respectful of our home, our time, and very kind to our inquisitive child. Based on this interaction, I recommend the business and intend to contact them if I have other plumbing related needs. read more