Posting for Traci Beagle
Long version...My salesperson was Cathy and she seemed ok. Showed me several models, answered my questions. I picked a 2021 model that had an upgraded mattress and a TV already installed. Was ready to do the deal. Went home that evening and received a call saying, so sorry, another salesperson had already sold that unit but failed to put a sign on the door. Don't worry tho, we will give you the 2022 model, brand new, for the same price. Tho it doesn't come w a TV or upgraded mattress. Ok, I say, no problem. I go back in to sign papers. Cathy tells me she is gonna add a $1000 stabilization hitch to the loan so I'm not out of pocket for that and it can be installed later on whatever vehicle I bring to tow the rv off the lot. Ok, fine. So now I go to the gear shop where they have generously given me $40 credit ... I end up spending $1200 on hoses, surge protector, water pressure valve, etc, etc, etc...they tell me they will put all my things in the basement of the trailer for when i take delivery. They Load it all up in a wagon to haul it to the trailer. K, cool.
A couple weeks later I have an appointment set to pick up my rv and have hitch installed. Cathy messages me before my appointment time and says she is retiring that day. Oh really, well congratulations. So I go to the service department w my truck for the hitch and they tell me oh, that truck won't work w this hitch it's not the right type of bumper and the electric connection is the wrong type. Prior to this no one had given me any specific information on what the bumper or electric was supposed to look like. Was told it could be installed on any truck. So, ok how are you getting my trailer out to Tahlequah (an hr and half from the dealership) today then? They arranged for a delivery, said I'd need to pay the driver $200. Fine. And they said they would refund the $1000 for the hitch. Fine. So we meet in Tahlequah. The driver is on site before me and already unhitched from the trailer and he has parked it a mile away from the electric and water hook ups w the connection on the caddycorner opposite side of the rv. He has also parked me in the lowest spot on the site and has not leveled the trailer at all. I am discussing w him all of this and maybe we need to move it over. This gets quickly forgotten when I discover that none of the $1200 worth of hookup equipment is in the basement. So I have no hookup hoses anyway. I have cash for the driver but he tells me not to pay, it's on the dealership. Ok then. I call the dealership and they are able to pull my receipts and collect all the things i purchased. The driver then has to drive over an hr to pick up the missing stuff from the dealership and over an hr to bring it back. The water hose doesn't reach to the pole, but the driver is gone by this time. I end up going to the hardware store for a plain ol garden hose to fill my tank. When I start to fill the tank I discover that there is no cap on the drain and it's just pouring out onto the ground. Back to the hardware store for a cap. I then discover that one of my propane tanks is broken and the pin is stuck. I cannot lock my door because there is a 2x4 in the space where my deadbolt goes. The drawer latch is off center in the kitchen and it doesn't stay closed. The paint on the kitchen cabinets is already wearing off where you close it. The staples keeping the walls on keep popping out. A few days after delivery I get a check in the mail for that refund of the hitch and they have, without my consent, deducted the cost of delivery from the refund... and they have charged me 240 instead of the 200 they told me it would cost. I have called and complained more than once to more than one person. I've given a specific list of what it would take to fix my issues. I'd love to get a replacement for this propane tank and have someone come out and dremmel out the doorframe spot so I can actually lock my door. I would like my $240 back. It's been over a month now. I have yet to receive a return call. I am so far beyond disappointed. read more