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    LA Fitness

    LA Fitness

    (28 reviews)

    Walked in today to cancel my membership. Place has gone downhill. The sauna has been broken since…read moreOctober. Stood at the front desk for a while, no employees in site. Left a note on the desk for someone to please call me to cancel my membership over the phone as I made an attempt to do it in person but was unable to. I haven't heard from anyone. Called this morning, let the phone ring for 5 min. No answer. This place is ridiculous.

    When I first joined this club in March of 2023, I was excited about it. Sadly, it is no longer the…read morecase! * Although someone obviously has the time to draw elaborate and catchy pictures on whiteboards about remembering to scan your membership card when entering the gym, there often isn't a person at the front desk to greet you. Nor is there a manager or even an acting manager on duty . . . EVER! Everything is handled by "corporate," which translates to, "We don't care about the wellness of our members. We care about numbers and money. Work out at your own discretion . . . and, make sure to have a healthy day!" Customer service is NOT factored into the ESporta Springfield gym. * I could understand if the employees were busy cleaning the restrooms or wiping down equipment, but that's not evident either. The restrooms have a pungent weed and urine stench. So... where are the employees? Hmmm. * I find it oddly interesting that employees (mostly male employees) are in the women's locker rooms during the 5:00--6:00 time. Wouldn't it be better to get the cleaning done at lower volume times when women aren't changing their clothes . . . mid-afternoon maybe? When I speak of employees, please know that I am in NO WAY referring to instructors. The instructors, especially Jill H. (Yoga), Jill C. (Body Works Plus Abs), and Vidya E. (Aqua Fit) are outstanding! Regina, who taught the aqua classes for years, was incredible as well! Although I was not a member at the time, several members sing Regina's praises frequently. Such a loss that she moved on. * The women's sauna has been out of service for at least three months! Word around the gym is that a part has been ordered. Some guests were given a date of January 24th for the sauna to be usable. Others have heard that ESporta has no intention of getting the sauna back into working order. Maybe that promised date of January 24th is correct, but the year wasn't specified as 2025??? * The temperature of the pool is too cold! Complaints have fallen on deaf ears. Employees give members the tired excuse over and over, "We aren't authorized to check the temperature of the pool." If they can't perform a task as simple as that, how can members trust that the chemicals are properly balanced? Just this evening, three members and the instructor walked into the membership area in our bathing suits to ask for assistance. Instead of coming to test the water, the employee claimed that he would "shut the pool down!" Please explain how someone who isn't authorized to check the pool's temperature, has the authority to shut the pool down??? * Come on, ESporta Springfield! You could have a top notch facility without a doubt. In fact, it WAS a top notch facility until the last year. Why not make it YOUR New Year's resolution (for 2025) to get your gym back in shape?

    Bob Freesen YMCA - gyms - Updated May 2026

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