I purchased a pair of boots from this store and on November 29, 2021, Boaz received payment for the boots. On November 30, 2021, I received an email with a "tracking number." The tracking number link took me to a website that was not accessible to customers. I sent an email asking for a tracking number. No response was sent to me. After a week, I sent another email asking for a way to track my package. This was their response:
"Your tracking number is 9405536895232652472548.
Please let me know what the status is. I think that you should have received it by now. US mail LOL!
Gina Donnell
Boaz Dept Store"
Unbelievable. I was charged for a pair of boots. When I ask where they are, I'm instructed to let the store know if I find them. It is not my responsibility to find the boots.
Worst customer service ever. Do not do any online purchasing with this store. They don't know how to execute an online purchase other than to take your money. read more