Great Products, but rubbish Customer Service - Ordered Musto BR2 Trousers - They did not have the product in stock and promised he will send it direct from Musto that day. Ten days later, the stock still hadn't turned up so I chased it up. Email sent back saying it had not been sent, and they will do it now. I sent an email back immediately (within 4 minutes) saying that as it is Christmas time and I need it for the Hobart, then I would rather a refund and I will make other arrangements. The pants turned up the next day, after I had cancelled the order in writing and after I had made the other arrangements. Now they will not take the trousers back without a ridiculous restocking fee even though I said I would ship it at my cost. Now his response is to just ghost my emails and I still have a pair of trousers from a cancelled order. read more