Ordered online several times now and have had a great experience each time. They ship fast and prices are better than most places. They have a big selection of of skate goods and their service is excellent. I'll be ordering again read more

Love Board Paradise. Got this cool fit for an upcoming Iceland and Utah trip I have this winter! Dylan was super helpful and even found Hello Kitty snowboard pants. Greensboro friends, come through for your winter needs. read more

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I saw all the bad reviews and was thinking about ordering elsewhere but they had the fastest shipping and the price was slightly better so I decided to try it out. No problems and my board came in 3 days I'm extremely happy with my purchase and glad I went with them. Will definitely buy from them again. read more

Boardparadise - Snowboard - Skate Shops Near Me - Greensboro, North Carolina

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Horrible. Absolutely horrible. Bought a helmet and it ended up being too small, emailed customer service and they said to just return it and they would send a large back to me. I went to UPS and returned it a few hours after they told me to and all of a sudden they tell me they are out of larges and there is nothing they can do. I paid $40 to ship it back to them thinking I would get a large back. Horrible customer service and horrible experience. Will never use them again. BEWARE. read more

Great shop with a good selection of skateboards and gear. Staff was very friendly and helpful. Definitely recommend checking it out!

I wish I could give zero stars, save yourself a big headache and bye your gear somewhere else. Horrible customer service from the jump, I tried explaining the order didn't come in time and I needed to return the bindings and didn't get any return label, or friendly email like any normal decent business would provide just the address. Then had to spend 50$ shipping my return and a month later get no refund. I emailed asking why I haven't been refunded and they can't even respond. I'll take it up with my bank to dispute paying these scumbags. Worst customer service ever, don't own a retail shop if you can't handle refunds and customer service!!!! read more

I would give them zero stars if I could. I ordered 3 items. Only received 2. They did not email me to let me know that the deck I ordered was not in stock. Nor did they email me to let me know that they would refund my money. I have emailed 3 times and call the number on their website ( no answer). No response what so ever. REPORTING THEM TO THE BBB! DO NOT ORDER FROM THEM!!! read more

Absolute garbage, not even worth a full review, just bullet points. - Ordered shoes two weeks ago and they haven't shipped. - Warehouse doesn't answer calls, even after being redirected by the store. - Calls are ignored, or picked up and hung up. Associate ignored calls for 30 minutes, then answered at closing to give store hours, and hang up the phone. - Emails were ignored for over a week. - Managers are "unavailable." Company either has gone under, or needs to go under. read more

Boardparadise - Date of review is August 11th. - Skate Shops Near Me - Greensboro, North Carolina

Doing this again because instead of being helpful and offering me a refund or actually sending me the bindings they're just doing what they do to everyone else. Just because it says delivered, doesnt mean your customer has received the package. This is obviously an ongoing issue with yall. Stop stealing your customers money and do better. read more

(Copied from my Google Review) Let me preface this by saying that this is the first review I've ever written about a business. I have never had a customer service experience so bad as to warrant it. I'm not one of those "let me speak to a manager" type people, but this has me fired up. If I could leave zero stars I would. I ordered a pair of shoes from Boardparadise on Amazon. When I received them, I opened the box to find 2 different color shoes. When I tried to process a return I received a once sentence response from what sounded like a petulant child. I was essentially called a liar and told that they didn't carry that color; that I didn't get the shoe from them. A return label was processed, but the shipping was not covered. I sent another email to which I was again called a liar by seemingly the same person and have called and left a message at the store. I'll be amazed if I receive a call back. WHY WOULD I MAKE THIS UP?! I'm absolutely appalled and if you have the option to shop literally ANYWHERE ELSE I would suggest it. read more

Boardparadise - Snotty response - Skate Shops Near Me - Greensboro, North Carolina

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Went in today and they had a good selection of clothes and the employee working there was super helpful and a very nice young man.

All the negative reviews about this place are 100% correct. They are a Scam company. You order something from their website or on Amazon and they send you trash that has already obviously been returned multiple times. Then you return it and they never send you a refund and they hope you just give up so they can keep your money. If you ordered something from their website there is a very good chance you are screwed, unless you want to take actual legal action against them. If you ordered from amazon (or ebay) luckily you are 100% covered. Just go on amazon support chat after you have returned your item and the tracking says they received it. then just tell the support person that you tried to contact them over the phone with the number that is provided on amazon. Amazon will force the refund through. In the end you have to wait a few weeks for the whole process and "Boardparadise" has to pay for the shipping both ways and gets bad reviews. here is the link for amazon customer support chat: https://www.amazon.com/gp/aw/contact-us I have no idea how companies are ran so poorly... maybe it the manager, maybe its an owner that truly does not care how bad his business is. I don't know but I wish more people would step in to get rid of these Scam companies. read more

This online retailer refused to cancel an order and has refused to communicate with me. They are not available by phone or email. This has been reported as fraud to my credit card company. read more

Boardparadise - Skate Shops Near Me - Greensboro, North Carolina

Very cool store and very helpful staff, Melissa was awesome and willing to help wherever needed.

***Update 3/21/20 I have still not received a refund. The owner claimed he was going through divorce and that's why I haven't received a refund. The company/owner is clearly bankrupt. They have an F rating with the BBB from recent complaints. I have disputed the charges with my credit card company. read more

The jut working was super helpful and kind. He took time to help me find what I needed and even went in the back to look for other sizes. Turns out, he was the owner! Great selection of clothes, I'll definitely be back! read more

I've been trying to get in touch since February 2020 in regards to my refund and they don't respond. I called the store and they had absolutely nothing to say about it. The "owner" responded to my google review apologizing and told me to email them, HA again no response. PLEASE don't waste your time with this unethical company. read more

Horrible horrible!!!!!!!!! They shipped me diaper rash cream that expired 7 months ago. I called, text and emailed no response. Do not ever order from this horrible company!!!!!! read more

After escalation of my complaint I was finally refunded. Thank you for standing behind your company guarantees.

Every negative review on here is 100% accurate. Prior to ordering online I did not look up reviews for this website, wished I had. Absolute garbage of a company. Ordered a skate deck from them over a week ago and the only thing they've done is created a shipping label and taken my money. Never got a response from my multiple emails and nobody will ever answer the phone either. Mailbox is full so even leaving a voicemail is futile. Finally called their satellite store and the employee said their wear house is currently closed due to renovations and did not have any other number I could use to contact anyone... smh. Going to have to make a claim with my credit card company to get my money back. DO NOT ever use this website. read more

Unbelievable. They don't return emails, calls or texts. I bought a kids long underwear set. Wrong material. I returned it at my cost. After a dozen tries at contacting someone over a month, I finally gave up. American Express will reverse the charges. Shocking that they are still in business. read more

Yeah, same as other reviews. Ordered somethin from them off eBay and weeks after it was supposed to come, nothing. They refunded me. Ordered it again bc I thought it might've been a fluke, but again it never came. And then it took me reaching out about six times and opening up a case with eBay for them to refund me. Don't order from them. read more

Placed an online order. Was never dropped off to post office. Placed it June 9th, it is now the 27th. Was supposed to be first class mail. Fail! Called several times and sent 3 emails. Canceling my order right now. Found out this shop is a scam. Do not shop here. read more

Everyone giving this place bad reviews are shopping online if the get up from there chair and leave there house they can see this is a good place the workers are very helpful and kind, yes there online market sucks but there IRL store is a 3+ I rate this store a 4 out of 5 read more

Never buy from here. They sent the wrong item and then wouldn't respond to any form of communication. Weeks later they finally responded "send it back". I did at my own expense. Tracking showed they got it back. Weeks later they still wouldn't respond to any form of communication. I finally had to process a refund through Visa. These guys never communicated and never made it right. So I wasted several months plus the cost of return shipping. I can't think of a worse company I've ever dealt with. read more

Ordered a new snowboard for Christmas and never received a shipping tracking number. Still haven't got anything from them. Took a few tries to get a hold of a manager. A worker named Josh told me to just file a fraud claim with my own bank to get my money back. Said no order was on file. Pretty sure I was scammed for my money. read more

Worst customer service, don't bother giving them your business. They claimed my package was mailed I never received it and they refused to help. read more

Don't buy from these scammers! Will claim your package has been shipped and rip you off!! Buyers beware!

Wish I would've checked Yelp before ordering. Ordered online, they took the order. 4 weeks later stills shows "awaiting fulfillment" online. No option to cancel. Call the number and choose every option available. No one ever answers and machine is always "full". Next call- the credit card company to contest the charges because they've already billed my card. Next call after that, the BBB. Bogus company. read more

Same thing as the other reviewers. I ordered from them, my emails and calls are being ignored, I am struggling to dispute the charges because they still show as pending on my account, absolute garbage. What a bummer. Avoid at all costs. read more

If I could do NO stars I would. Do not risk ordering from this company. If your order actually gets delivered it will be the wrong item or damaged. Company NEVER responds back and the voicemail sounds like some random guy that stays home all day. Super unprofessional stay away! read more

For Black Friday I treated myself to a bit of history... a Sims Taperkick that after rebates came out to $51.00 (warehouse would have sold me one THAT DAY for $60) I was sent a receipt and I've waited... not getting a tracking order by now I followed up, turns out my order was cancelled due to it being priced wrong (which was still priced the same yesterday.) I wrote him back noting how unprofessional that was and what he did was very close to bait and switch fraud. He apologized and offered to send me the board for $85 if I still wanted it (It's now on his site for $72 with rebates) SUPPORT YOUR SMALL SHOPS! THIS PLACE IS JUST ZUMIEZ WITHOUT THE KLOUT. read more

Seriously don't even waste your time. Try calling their "customer service" number BEFORE even placing your order and you'll see what everyone is talking about in the reviews. read more

Went today to find winter gloves for working outdoors. They helped me find the gloves that were completely waterproof. Tried the one on the rack and it was a little small so he went to warehouse next door to find me a larger size. Highly recommend. Great selection of gloves, hats,and high quality winter coats. read more

I didn't get my snowboard boots on time (I've had 1month buffor for safety) because they send it abroad with a regular shippment instead of priority which I've paid for. It's true what thay say about Americans. You have some outstanding individuals but the average US person is less intelectualy capable then a hamster. You shoul close this company for the sake of US dignity. read more

bunch of crap, just like listed below; what really sucks is that I ordered trucks through Wal-Mart and they outsource to this joke of a company; this guy needs to go to jail based on all of the reviews I'm reading and what he's doing in my situation; trucks ordered almost 3 weeks ago; got a notice they were "shipped" on Oct 8 via USPS; no detail on tracking; cant reach the store by e-mail or phone; total scam piece of crap; read more

My SCORE IS LESS THAN ONE STAR: Do not use this company. They are thieves! I sent my order back and I never received my refund and I cannot get anyone to answer my calls. They will not return emails and I am very disappointed in their customer services. DO NOT PURCHASE ONLINE and I RECOMMEND DO NOT GO TO THE STORE AND PURCHASE ANYTHING. read more

Readers Digest Version - Order rails, received hardware. Replacement shipped, received an empty, damaged envelope. After numerous attempts and then run-around, I just decided to write them off. For more details, I have posted the email exchange below. (Read from the bottom up for chronological sequence of events) I never received a response to my final email sent on 5/19. Re: Wrong item shipped - order# 114-1391058-8661856 On Wed, May 19, 2021, 8:51 AM snotty XYL wrote: No. You asked for photos, which I sent. I work in logistics and know it is the shippers responsibility to file a claim with the delivery company, not the end users. What am I going to do, stop my mail person and ask them to write me a note? As far as the mail person knows, the postcard and the label in the envelope were what was supposed to be delivered to me. I can tell by your (untimely) response that you're not going to correct this issue. Which, I pretty much figured out after reading several of your bad reviews with the BBB and other reviews outlets. I'm just glad it was a set of rails and not a complete skateboard or anything else of higher value. I even offered buying more products from you just so you could throw the rails in on that order and not pay the additional shipping cost. Perfectly happy not going that route now! Thank you for showing me exactly what kind of business you are. Good luck crawling out of the hole you're creating for yourselves. -Rodney On Wed, May 19, 2021, 8:00 AM orders@boardparadise.com wrote: Snotty! We shipped and delivered the package to you. We need to NOTE from USPS that the package was empty. We already requested this from you. -----Original Message----- From: Sent: Thursday, May 13, 2021 3:55pm To: orders@boardparadise.com Subject: Re: Wrong item shipped - order# 114-1391058-8661856 Following up again. Maybe I should have read some of your reviews before ordering from you. On Wed, May 12, 2021 at 1:17 PM snotty XYL wrote: Following up...again On Mon, May 10, 2021, 11:35 AM snotty XYL wrote: Following up again. Please advise. On Fri, May 7, 2021 at 2:55 PM snotty XYL wrote: Just following beck up on this again. Thanks, Rodney On Tue, May 4, 2021, 5:06 PM snotty XYL wrote: Yep, exactly. Mail person actually delivered an empty envelope.  Well, almost empty. There was a postcard and pick ticket in there but no rails. The envelope looks like it was dragged behind the vehicle. Pics attached. I hate that this happened. Especially, considering this was supposed to be a make up attempt from the first shipment. At this point, you've probably paid more in shipping than the products value. I don't want to see skateshops lose money. That's not cool. Can we work it out to where I place another order with you and you just throw the rails in with that order? That way, you're not stuck paying another round of shipping charges to make up for it again. Is that possible? Or, if you can think of something else, let me know. I'm sorry USPS can be lame sometimes. Thanks, Rodney On Tue, May 4, 2021, 1:13 PM orders@boardparadise.com wrote: Rodney, are you saying that you received an empty package and you didn't get the rails ? USPS usually puts a STICKER on an empty package... can you send us a picture -----Original Message----- From: Sent: Monday, May 3, 2021 4:58pm To: orders@boardparadise.com Subject: Re: Wrong item shipped - order# 114-1391058-8661856 Just wanting to follow-up on this.  I haven't heard back. Thanks, Rodney On Fri, Apr 30, 2021, 2:25 PM snotty XYL wrote: Disregard that last email. I received an envelope today but one of the corners is ripped open and the edges are worn through...and, the rails were missing ( see attached photo). I just can't catch a break with these rails. Please advise. Thank you, Rodney On Fri, Apr 30, 2021, 10:15 AM snotty XYL wrote: Do you have a tracking number for the rails? It's been over a week and I haven't seen them. Thanks, Rodney On Tue, Apr 20, 2021, 3:20 PM orders@boardparadise.com wrote: Sorry about that... I will send the rails out today. keep that hardware... Josh -----Original Message----- From: Sent: Tuesday, April 20, 2021 2:23pm To: orders@boardparadise.com Subject: Wrong item shipped - order# 114-1391058-8661856 I ordered a set of Pig Rails - Orange and received a set of Indy truck hardware (pic attached). Please let me know how you would like to proceed. Thank you, Rodney read more

Worst online shopping experience ever!! Placed a simple skateboard wheel order almost a month ago. Here we are about 20 days later and I have had ZERO communication as to where my order is. Now...to be clear...I understand that we are experiencing a pandemic and shipping times are slower. But this is ridiculous. The real problem is I've called and tried to leave messages on their machine but it cuts you off before you can leave any message. Secondly, I've sent emails and have had ZERO response. I like ordering from brick and mortar stores to help out small business...but this kind of customer service makes me wish I would've just gone to amazon! Don't order from here...especially online as you mostly like will just be giving them your money as a donation. read more

Bought a bike through Amazon. Bike took forever to deliver because it was oversized and had to rent a van to pick it up. Post Office wanted cash to pay for oversized. Fraud because BP lied about the shipping weight and size, which PO will be going after. Bike turned out to be used, heavily scratched, filed on and the parts were simply dumped in the box without any packing: tape, tie wraps, foam, plastic bagging. Manual pages were greasy. Company not responding when a refund was requested. read more