Have been banking at Home State located in Lake In The Hills for 20 years. Always enjoyed working…read morewith helpful and friendly staff. We are satisfied with loans and mortgage -all paid off now. Just an all around good bank to do business with. Staff is always considerate and helpful to explain questions we have taking time to help us understand completely. We highly recommend this bank because of these reasons. But, we have a special shoutout for a recent banking issue for my departed mom's PA account which no one was willing or able to help. Thank you Debbie L. For your kindness and understanding helping to resolve my problems. Sincerely, Ron L.

Knowledgeable friendly helpfull staff. I have never experienced an error with any of my accounts…read morefor over 40 years. I fell confident and secure with HSB. They go out of their way to answer questions and otherwise help. The Senior Class Club is a nice plus. No fee for counting my coins. No fee for blank checks. No fee for debit card. No fee for check or savings registers. No fee for paying real estate tax. No fee for bill payment checks. No fee for using ATM at HSB banking stations.

I called today with some questions and Ross answered all of them. He helped me out a lot today.read more

Bryan provided excellent customer service while helping us out with notary services. Really…read moreappreciate him staying a few minutes after to help us.

Slow , inexperienced staff, no personality at all, seems that most have an attitude…read more Several times have to ask twice for things like a balance after deposit. Time to search out another local bank to handle my financial business.

We have been customers of Algonquin bank and trust for our businesses for years. They do everything…read morevery timely, and are always helpful and responsive to any of our needs. Friendly and helpful staff. Would highly recommend this bank.

Great bank! I switched here from Chase and since I've been coming here I've always been greatly…read morehelped.

You cannot find or access your routing number through their app. One day for grocery shopping I had…read morenot spent much money at all and nowhere near $500.00. Went grocery shopping and my card kept being declined when there was plenty of money and funds in my account. And like I said, I never reached a daily limit of $500. Not at all. The bank closed at 4 pm on a Friday. There is no live chat or customer service through the app either. Also there are no options to receive any notifications of fraud. Not text, not a phone call, not an email. The next thing you know you are unable to access your funds and use your money for an entire weekend. Also anytime you voice a concern or problem with the bank they blame you that it's your fault. During income tax time this bank made a huge mistake and did the wrong amount of money. I went in person to get it resolved and again they blamed me it was my fault. Not only that but I had to wait half a year to get my money back. The app is horrible, horrible customer service, they always blame the customer, no assistance, no help, no fraud alert, no verifications of any kind, can't find or locate routing number through the app, and they always make big mistakes. Worst bank ever. Extremely unprofessional. Take your money and run.

The bank has refused my request to close my accounts after 3 months. I would never advise anyone…read moreto do business with them.

It is not often one recommends a bank. However, the staff at Fifth Third bank on Virginia st in…read moreCrystal Lake are incredible. They really do provide a personal service. I want to specifically mention Dalton and Marina who have gone above and beyone to help with many tasks.

I don't usually post on yelp but saw the low star rating for American Community and thought I…read moreshould post. This bank is just wonderful. The associates have always been very professional, helpful and pleasant. When you enter the lobby, someone always greats you and is willing to guide you to whatever you need to accomplish. I have been banking with them since moving to Woodstock 7 years ago and no matter what concern I have they are most patient and helpful. Love this bank.

Not so "community" anymore. Made several attempts at discussing my unhappiness and was pretty much…read moreblown off. Also - BEWARE - their debit cards do not work with Apple Pay which blows my mind that they have no interest in fixing this situation. Apple Pay is pretty commonplace now-a-days so pretty disappointing I can't use it with my bank.

I've been banking with this location since it was charter one. My entire wallet was stolen two days…read moreago and they said there's NOTHING they can do to help me. They won't even order me a new card or let me access my account. I brought in my social, my birth certificate, and my marriage certificate. EXTREMELY disappointed in US bank Algonquin. After writing a google review earlier this afternoon their social media team did end up reach out to me. After discussing what occurred today they let me know they are filing a complaint with US Bank corporate and are investing the incident further. As of now, there is still no resolution. I will update this review if they contact me with a follow up.

Terrible. I opened an account there at their invitation to receive a bonus. Then, just before the…read morebonus was due, the Algonquin Branch Manager sends me a letter telling me that they had closed the account due to "suspected irregular activity" and that they'd issue a check for the balance within 15 days once "all previously deposited items have been verified." There had been no activity. I just deposited the requisite sum and left it there for months. Ok. Weasly, but I guess that's within your rights to do so. Well, that was Feb. 7. The "items" had been deposited months before, so they've had plenty of time to do their verification. So, a month later, no check. I call "Brad" at the Algonquin branch. He says they waited till 3/3 to cut the check, but promised that I'd get it within 15 business days. Hmmm. Now it's been another 15 business days later. No check. I call Brad back. His confidence and knowledge of the process and the status of the check have dissipated. He now claims ignorance of the check status and incompetence to do anything about it. He transfers me to "Customer Service." After multiple demands to enter my now-nonexistent account number, DOB, and ssn, it finally allows me to talk to "Macie." I'd be lying to fein shock that she's similarly impotent to effect any resolution. She sends an "EMAIL" to a "group" who is supposed to call me to figure out a way to get my check to me. She can't tell me if it will take an hour, a day or a week for me to get that call. Very annoyed and not hopeful for a quick resolution. Considering small claims court. It's a sad day when going through the legal system seems like a viable way to quicken the process of a bank delivering a check. Revision 1 - Another two weeks, another broken promise. I sent the email requested below and someone did call me and got the ball rolling. Then, a couple days later, Brent, the branch manager called me and asked me to prove to them what the source of the money was (huh?) and to present a current ID. I did both the next day - Wed., March 30. Brent was off, but he had arranged for Brad to accept them. Both Brent and Brad promised that Brent would review them and call me yesterday, Monday, April 4, when he got back. I didn't get any call from Brent nor Brad. Sheesh. Finally, two months after closing the account, I got the check for my balance. No bonus, no interest, but at least I got the money I deposited back.

Very nice and reliable chase bank branch in Lake in the Hills with 24 hours access to the ATM in…read morethe lobby or drive through. This branch most of the time is not too busy even during the day hours. The employees and managers during business hours are very nice and helpful assisting customers with any issues or concerns.

Horrible experience today! My 16 year old son wanted to open an account and check on opening a…read morecredit card. We were all excited, and naturally, we took him to my home Chase Bank. We got there on a Saturday, 11:30, they are open to 2:00. We get told they did not have any openings to meet with a banker, nor did the other nearby branch have any time. They were happy to schedule a time during weekday banker hours when Will was in school. Went across the street to the much smaller regional bank and guess what, they had a banker available. Guess Chase does not want new customers....they can't even staff for new checking accounts when people are free.