It's a bank Over the years I can understand why the in…read moreperson banking system is fading away due to the poor customer service and ridiculous wait to do basic deposit withdrawal or bill exchange No true greetings people standing around both tellers leave counters with roughly 6 people in line 18 minutes no tellers at the counter just to exchange a 20 for two fives and 10 Wells Fargo has a whole meaning the corporation does not care will not care will never change anything and they are extremely happy since John stump is gone. They're finally getting past their fraudulent account scandal where they opened under thousands of clients and their stock price is on the rise now What happened to integrity, morals, ethics on and on ??????

Worst customer service theres only one teller when theres 5 people in line. And always attitude…read morefrom tellers.

B of A in SSF is terrible!!! One teller for multiple…read morecustomers Bad bad bad corporate service. They don't care about people's time!!! This is the direction of corporate service to the people.

No one has ever picked up a call! Phone continues to ring forever!! What kind of a BofA branch is…read morethis??? Time to consider other options!

Like many others have said, the wait times are ridiculously long for a teller. Even when you see a…read moreteller, depending on which one they take a long time to process the deposit transactions of checks. Unfortunately, this is the closest location in the area. The only plus is that there usually is parking.

I visited the U.S. Bank San Bruno branch to withdraw $900, but the teller mistakenly processed the…read morewithdrawal as $700 and issued an incorrect receipt. When I noticed the error, I immediately went to the Serramonte branch to correct it. Their staff reviewed my account history, confirmed the teller's mistake, and corrected the transaction. I was thanked for being honest and returning promptly. However, the following morning (January 30), I received a call from a manager who spoke to me in a way that felt accusatory, repeatedly asking me to bring in my receipt--as if I had done something wrong. I explained that the receipt itself reflected the teller's error, which is why I returned to the bank in the first place. I was not trying to make a complaint or gain anything; I only wanted to correct the mistake and avoid trouble for the teller. I have been a long-time customer for many years, and this was my first negative experience. Being spoken to in this tone--especially after acting honestly and responsibly--was disappointing and unnecessary. Errors can happen, but customers should not be made to feel suspected when they are clearly trying to do the right thing.

If you open a checking account at this branch make sure you qualify for the fee waiver. I was…read moreduped into opening a Sapphire account (shame on you white male Chase manager) when I wanted a basic account. I only realized they gave me the higher checking when they overdrew this checking account and I got a warning. This is a dormant account that I opened to qualify for higher rates. It's not like I use this acct. When I called the customer service Ann told me "you knew what you signed up for and no, we are not going to give you the money, we stole, back." However I was able to speak to a manager and she refunded my account. Seriously did the guy open the higher account to make some kind of quota? I told him I wanted a no frills, no fee account because it is literally a dummy account. He goes yeah and gives me their most expensive one. He should have known I put in a low amount in that account as a hold over, not to use it. So be careful when you open your accts in this branch. They will upsell you and steal your money.

Amazing, friendly and knowledgeable staff. They're very helpful. I needed Baht for a mission trip…read moreand they came through for me. Location now has tellers. I've been a customer for several decades.

I love this bank!!!! They are always friendly and helpful. I never have to wait for service (even…read moreon Saturdays). Thank you Chase!!!

How is it that I withdraw cash.. and attempt to put cash in my Chase account.. your ATMs stating…read morethey cannot accept my $20? This $20 is from YOUR BANK. YOUR MACHINE. I literally sat here trying the 5 other $20 YOUR MACHINE gave me. Terrible.

Service, service, service. They are all so helpful and willing to go out of their way to serve youread more

I've only used the ATM…read more You can get your ATM cash in different denominations! I know that's not as unique as it used to be, but it's still an (almost) automatic four stars in my book. There's plentiful parking right in front of the two ATMs, and they're both within easy view of the closest busy street. The lighting is also good. It's always nice to be able to avoid using a 7-Eleven ATM, which we credit-union members can use surcharge free. There are remarkably few credit-union ATMs on the Peninsula. Thanks for being here when I needed you, Monterra Credit Union!

The bank is small, friendly and professional. I would recommend this bank…read more Took a while to open an account because of OFAC (not bank issue) but feds - but in the end positive experience.

If I could give 0 stars- I would have. Piss poor customer service all round. Wait in lines and then…read moreno one acknowledges you in the lobby. Have to line up and have to go to the tellers to request to see a banker while they're just sitting at their desk- plus apparently the branch manager that sits next to the tellers doesn't do much either. could atleast acknowledge and see what the customer came in for. just awful.

**Terrible Customer Service - Look Elsewhere!**…read more I would give this bank zero stars if I could. Their customer service is absolutely awful--"disgusting" is the right word for it. I have never encountered such rude and incompetent service representatives as Paola Ayar before. The poor customer service is matched only by even worse management--Kristalyn Buhanghang, the branch manager. I caution anyone considering doing business with this bank; if you value integrity and loyalty, I recommend choosing Chase or Bank of America instead.

Treat me with dignity. Make my life easier. Hire more customer service people that speak English…read moreclearly & enunciate! We are seniors with limitations. We must have more assistance

Tried calling the Milbrea branch and they were incredibly unhelpful and weren't even aware of their…read moreown services. Called this branch (SSF) for assistance and the woman who helped me was extremely helpful and knowledgeable about their products and services. She quickly answered my questions and an appointment was made without an attitude of resistance. Thank you so much for your excellent customer service, Shawal! (apologize if your name is spelled incorrectly)

I have been into this branch several times in the last month dealing with some complicated…read morefinancial issues. Alan Villalobos has been wonderful. He patiently listened to me and expertly resolved issues. Thank you Alan!

Juan was extremely helpful…read more Couches are comfortable. Great service at this B of A location when the one up the street at Westborough didn't even have any tellers working.