I recently opened an account with East West Bank and was assisted by Eunice Lo. She was friendly…read moreand welcoming and made the process quick and easy.

I really appreciated Lily's help, she is really great and full of knowledge. Excellent service of…read morehelping all my needs. Thank you again.

I am here almost every day working with most of the Wells Fargo employees, because the company I…read morework for has me bring deposints in regularly. All the ladies that work here are really great and personalbe. They love to ask how your day is going and they actually listen when I tell them my day is going great, or my day could go jump off a bridge and die. I never dread going to the bank because I know the tellers will help me with positive attitude. The only person I dont care to work with is Ed. He is terribly slow and I cant really understand him. Edgert is an awesome teller. He always is in a great mood and he is quick to get me in and out with out having to spend my whole afternoon at the bank. This place is in the Luckys Supermarket so if you have any grocery shopping to do, this is great one stop shop for you. They also have 2 ATMs for quick cash.

Once again the line is long and only 1 teller!! I have spoken to the manager numerous times and am…read moretold they "usually" have 3 tellers--not that I have ever seen!! Lucky to even get 2 tellers!! Absolutely ridiculous customer service!!

After having a bad experience at the Pacifica location, I came ro the Daly City location. What a…read moredifference!! Maria was great. Transaction took less than 3 mins!! Thank you

My first time going here in a long time. They had 2 tellers and the line behind me got long pretty…read morefast. The line didn't seem to move too fast. The teller was ok when it was my turn. She seemed kind of grumpy. I forgot how big it was on the inside. Bankers were busy helping customers. I realized, they were probably more busy since the location on Mission St. Closed. Overall a good experience.

The best experience I've ever had at a bank. The tellers were so kind and they're wasn't any line…read more I was in and out in no time

I don't understand why this Branch only has 2-Stars & people complain about everything!!…read more I got nothing but a great experience everytime! Today...there were (2) Tellers, both were helping a client, I was 2nd in line, no big deal AJ was my teller! I came in for a Cashier's Check for a 2026 Toyota Corolla. He was very patient, very helpful, very professional. He also had me double and triple check that my name and amount was correct. AJ...thank you very much! 5-Stars! 10-Stars! Humans need to work customer service, retail, hospitality to understand how to be patient and how to be a decent human being (Monday, December 29, 2025)

This is the most comprehensive Wells Fargo branch in my area, so it's one I'll visit for more…read morecomplicated transactions like wire transfers and foreign currency exchange. This is also one of the only Wells Fargo branches in the area that has a drive-thru ATM, which can be a convenience when the ATM has cash in it. :-P The reason I give this rating three stars is because there is usually a dearth of tellers once inside the branch. Also, there was some kind of theft ring in the parking lot where the thieves "caught" the wireless unlock code to my car and followed me to my next destination where, while I was inside the other store, they proceeded to unlock my car and liberate the cash inside without damaging anything. Since I'd already withdrawn the money, the branch was not responsible for the theft. I still let them know and I'll be VERY vigilant next time I have to visit this branch. (TIP: If you see anyone suspicious in the parking lot pretending to be on their cell phone but looking at you a bit more than usual, take note (and probably a quick pic if you can)). In sum, the recommendations I have for this branch would be to beef up both the teller and parking lot security presence.

This location is the worst! Always long lines no matter what time of day. The tellers are super…read moreslow and the location is outdated. I do not recommend this location by no means! I clocked the tellers as I was in the line for 40mins and average time was 12-17 mins per customer! Unbelievable!

I don't know what happened here in the last 5 or so years, but this location has gone WAY downhill!…read moreI used to know I could come here and get things done within minutes with friendly tellers behind the counter. Not anymore! Its 4PM and there's only 1 teller and a line wrapped to past where the safeway cash registers end? Ridiculous! Hire more people or close the branch! This location has become so unbelievably unreliable they make Wells Fargo look terrible. Do better!

A negative 5 is suitable. Pertaining to inner Safeway,…read moreWestlake Branch: beware of staff, Preetika Srivastava. Her grave LACK of: *smile *warmth *manners *respectful, mature, patient, comprehensive and professional conversation *articulation *accuracy *calmness *focus *logic *organization *genuine humanity. Preetika is in her own world and she is always righteous. I wasted more time reiterating, reemphasizing, readdressing and micro managing her. I was not aware that financial institutions train and allow this staff to broadcast my full account number, repeat account identification and unlawfully expose my business!! Preetika was skilled at combatting, whining, arguing, discombobulating sentences and disconnecting. Please find a new path.

Went inside for a Cashier's Check, as I always do to pay rent…read more Female Teller demanded to look at my personal phone before moving forward. Absolutely unnecessary. There is no Chase Policy stating that a bank teller must view your personal device for any kind of transaction. I do not recommend this branch. I will be banking elsewhere from now on.

could not sign in my chase app to view bank statements after updating the phone number. system…read moreinstructed me to call some internet security team. for 10+ days, they kept putting me on long holds, and refusing to unlock my account despite i correctly, repeatedly answering all their questions. or, after i passed their security grills, they would give congratulatory promises that my account would be unlocked automatically after days, but it turned out all lies. search the internet, you can read similar or more horrific stories as such. seems that these security people find it more convenient to indefinitely defer the customers to their colleagues, for none of them want to take on any responsibility. customers end up ping pong balls, or cans forever being kicked down the road. after much time was wasted, i visited this Chase bank in person, and was assisted by banker Kelsey Ruan. Kelsey was cordial, patient, with superb listening skill. She grasped the nature of the problem fast, and started to make some phone calls. her internet colleagues put her on long holds, and routine bureaucratic stuff. yet despite her gentle voice, Kelsey was persistent and tough when it got down to business. even after my account was unlocked, Kelsey insisted her security colleagues to hold, while going thru with me to ensure that my account was not compromised, and that i would have no trouble signing out and in again. trivial thingy, but Kelsey was very much attentive to detail. the receptionists and tellers i encounter at this Chase branch are all helpful and friendly people. ample parking facilities too. i would highly recommend.

This review is strictly for the credit card service. YOU GUYS SUCK!!!!!! This morning I checked my…read moreaccount and saw that the card company reduced my credit limit from $9400 to $8020. They sent a sorry ass, weak ass letter to explain, basically saying that I had too many inquiries. The fact that they DO NOT LOOK AT THE DATES OF THEM is BULSHIT! Nevemind that I have ALWAYS PAID ON TIME & NEVER THE MINIMUM! THAT is what limit decreases should be based on. And to cancel with no warning is bullshit too!!! Once it's paid, I'm closing this fucking account. I'd rather have a $500 limit & be respected. THIS is not how you treat customers, whose accounts are & have always been in good standing. TERRIBLE PRACTICES!!!!!!

Only customer can cash a check so much time for nothing I wish they can say that before we can come…read morehere

I had a great experience working with Shirley Rodeo. She was incredibly helpful, responsive, and…read moremade the whole process feel easy and stress-free. She took the time to explain everything clearly and was always willing to answer my questions. I really appreciated how smooth and straightforward she made the experience. Highly recommend Shirley to anyone looking for a knowledgeable and helpful lending specialist!

My lending specialist, Shirley, really made the process seamless for me. She was very quick,…read moreefficient, and responsive. She played a huge role in how happy and satisfied I was with my whole experience at Monterra from beginning to end. Highly recommend reaching out to her for your needs here!