I recently opened an account with East West Bank and was assisted by Eunice Lo. She was friendly…read moreand welcoming and made the process quick and easy.

I really appreciated Lily's help, she is really great and full of knowledge. Excellent service of…read morehelping all my needs. Thank you again.

I am here almost every day working with most of the Wells Fargo employees, because the company I…read morework for has me bring deposints in regularly. All the ladies that work here are really great and personalbe. They love to ask how your day is going and they actually listen when I tell them my day is going great, or my day could go jump off a bridge and die. I never dread going to the bank because I know the tellers will help me with positive attitude. The only person I dont care to work with is Ed. He is terribly slow and I cant really understand him. Edgert is an awesome teller. He always is in a great mood and he is quick to get me in and out with out having to spend my whole afternoon at the bank. This place is in the Luckys Supermarket so if you have any grocery shopping to do, this is great one stop shop for you. They also have 2 ATMs for quick cash.

Once again the line is long and only 1 teller!! I have spoken to the manager numerous times and am…read moretold they "usually" have 3 tellers--not that I have ever seen!! Lucky to even get 2 tellers!! Absolutely ridiculous customer service!!

I want to specifically highlight the fantastic advisor whose first office is on the left of the…read moreteller counter. She took the time to understand our situation regarding a mortgage loan payoff, guided my father and me seamlessly to help paid it off.

After having a bad experience at the Pacifica location, I came ro the Daly City location. What a…read moredifference!! Maria was great. Transaction took less than 3 mins!! Thank you

The best experience I've ever had at a bank. The tellers were so kind and they're wasn't any line…read more I was in and out in no time

I don't understand why this Branch only has 2-Stars & people complain about everything!!…read more I got nothing but a great experience everytime! Today...there were (2) Tellers, both were helping a client, I was 2nd in line, no big deal AJ was my teller! I came in for a Cashier's Check for a 2026 Toyota Corolla. He was very patient, very helpful, very professional. He also had me double and triple check that my name and amount was correct. AJ...thank you very much! 5-Stars! 10-Stars! Humans need to work customer service, retail, hospitality to understand how to be patient and how to be a decent human being (Monday, December 29, 2025)

This is the most comprehensive Wells Fargo branch in my area, so it's one I'll visit for more…read morecomplicated transactions like wire transfers and foreign currency exchange. This is also one of the only Wells Fargo branches in the area that has a drive-thru ATM, which can be a convenience when the ATM has cash in it. :-P The reason I give this rating three stars is because there is usually a dearth of tellers once inside the branch. Also, there was some kind of theft ring in the parking lot where the thieves "caught" the wireless unlock code to my car and followed me to my next destination where, while I was inside the other store, they proceeded to unlock my car and liberate the cash inside without damaging anything. Since I'd already withdrawn the money, the branch was not responsible for the theft. I still let them know and I'll be VERY vigilant next time I have to visit this branch. (TIP: If you see anyone suspicious in the parking lot pretending to be on their cell phone but looking at you a bit more than usual, take note (and probably a quick pic if you can)). In sum, the recommendations I have for this branch would be to beef up both the teller and parking lot security presence.

Sorry got to say this. There is a teller there that just chit chats with the customers ... even…read moreafter the customer has done their transaction ; knowing that there is a line out the door! And to top it off ... knowing they are short staffed. !!! A bank that only has two tellers working should not permit the tellers to be yapping so much and should be more concerned with getting the customers "in , taken care of, and out! " So, if you know it's the first of the month and as usual, you're expecting a lot of people to be withdrawing their Social Security money or depositing checks whatever the situation - but it's the first of the month - Why don't you prepare for the influx of customers and add extra teller or better yet .... Why doesn't the bank manager step in ? You would think that the bank managers are trained to be a teller first right????? how can you be " the boss " if you've never done the job of a teller? Something isn't right it's been like that for years

We went to Wells Fargo at Westlake Center on 10/20/2026, The banker Wilma Esperanza received us…read more Wilma is warm,listened patiently to our statements and painful experience for more than one year. Wilma fully understands the truth of the whole matter, spared no efforts to help us solve the problem that has long troubled us. This made us relieved and deeply grateful. Our painful experience is as follows: our son passed away on 08/12/2025 abroad. The copies of his death certificate in black and white was notarized and internationally apostilled and were accepted by US social security administration, Citi bank, Capital One, ICBC and other companies and we have completed the relevant procedures. However the Estate Center of Wells Fargo has not. The officer of the center insists that the copies of the death certificate in black and white, the seal is not colored, is not accepted. Only the original certificate can be accepted. My wife went abroad and got the original one last month.Wilma spent one and one half hours to communicate with the center, finally solved our problems. Wilma's excellent service is always greatly appreciated. We think Wilma is a good role model for all bankers.

I don't know what happened here in the last 5 or so years, but this location has gone WAY downhill!…read moreI used to know I could come here and get things done within minutes with friendly tellers behind the counter. Not anymore! Its 4PM and there's only 1 teller and a line wrapped to past where the safeway cash registers end? Ridiculous! Hire more people or close the branch! This location has become so unbelievably unreliable they make Wells Fargo look terrible. Do better!

could not sign in my chase app to view bank statements after updating the phone number. system…read moreinstructed me to call some internet security team. for 10+ days, they kept putting me on long holds, and refusing to unlock my account despite i correctly, repeatedly answering all their questions. or, after i passed their security grills, they would give congratulatory promises that my account would be unlocked automatically after days, but it turned out all lies. search the internet, you can read similar or more horrific stories as such. seems that these security people find it more convenient to indefinitely defer the customers to their colleagues, for none of them want to take on any responsibility. customers end up ping pong balls, or cans forever being kicked down the road. after much time was wasted, i visited this Chase bank in person, and was assisted by banker Kelsey Ruan. Kelsey was cordial, patient, with superb listening skill. She grasped the nature of the problem fast, and started to make some phone calls. her internet colleagues put her on long holds, and routine bureaucratic stuff. yet despite her gentle voice, Kelsey was persistent and tough when it got down to business. even after my account was unlocked, Kelsey insisted her security colleagues to hold, while going thru with me to ensure that my account was not compromised, and that i would have no trouble signing out and in again. trivial thingy, but Kelsey was very much attentive to detail. the receptionists and tellers i encounter at this Chase branch are all helpful and friendly people. ample parking facilities too. i would highly recommend.

Went inside for a Cashier's Check, as I always do to pay rent…read more Female Teller demanded to look at my personal phone before moving forward. Absolutely unnecessary. There is no Chase Policy stating that a bank teller must view your personal device for any kind of transaction. I do not recommend this branch. I will be banking elsewhere from now on.

Branch Manager Theresa Chew was so wonderful. She walked me through all the options of personal and…read morebusiness accounts and helped me prepare the paperwork in advance so that I only needed to sign the documents and shorten my time at the branch office. Personal banker Mark B. Canlapan has also been very responsive, quick and helpful with the preparation of the paperwork and getting the accounts open and activated as soon as possible. I can't speak to the other people at this location, but Ms. Chew and Mr. Canlapan were very professional whom I highly recommend.

This review is strictly for the credit card service. YOU GUYS SUCK!!!!!! This morning I checked my…read moreaccount and saw that the card company reduced my credit limit from $9400 to $8020. They sent a sorry ass, weak ass letter to explain, basically saying that I had too many inquiries. The fact that they DO NOT LOOK AT THE DATES OF THEM is BULSHIT! Nevemind that I have ALWAYS PAID ON TIME & NEVER THE MINIMUM! THAT is what limit decreases should be based on. And to cancel with no warning is bullshit too!!! Once it's paid, I'm closing this fucking account. I'd rather have a $500 limit & be respected. THIS is not how you treat customers, whose accounts are & have always been in good standing. TERRIBLE PRACTICES!!!!!!

I had a great experience working with Shirley Rodeo. She was incredibly helpful, responsive, and…read moremade the whole process feel easy and stress-free. She took the time to explain everything clearly and was always willing to answer my questions. I really appreciated how smooth and straightforward she made the experience. Highly recommend Shirley to anyone looking for a knowledgeable and helpful lending specialist!

Had the most wonderful experience with Elizabeth in lending center. She was very nice super…read moreinformative and quick to respond! Thank you for your help!