what a pleasant branch, prompt and efficient service. Def. trying to help customers out at their…read morebest capacity, esp. Lily Lei at teller and VP Winnie Leung. Two thumbs up!

I don't go into a bank much but I was here on Jan 25, 2025. Lily helped me on this day. She was so…read morekind, very patient, friendly, caring, and knowledgeable. I chose these words specifically and if you knew what she helped me with, it would make so much sense. Each step of the way, she told me it would take some time to do. I really appreciated the heads up. While helping me, she also kept an eye on any customers who came in and stood in line. She quickly let her coworkers know when someone was in line because they were focused on other tasks. I hope the manager & company know what a gem they have on their team.

Once again the line is long and only 1 teller!! I have spoken to the manager numerous times and am…read moretold they "usually" have 3 tellers--not that I have ever seen!! Lucky to even get 2 tellers!! Absolutely ridiculous customer service!!

Long lines only one window assisting customer and yet other employees are in the office…read morechitchatting. Instead of helping out customers!!

I made an appointment online for 4pm on Tuesday for a notary to be completed. I came in and it was…read morea bit chaotic. There were many people in line for the teller and seated to meet with an associate. I arrived 10 minutes prior to my appointment and everyone was so busy that nobody checked in with me as I sat and waited. It wasn't until a few minutes past my appointment time that someone came and stated "any of you guys have an appointment?" Even then, the one that was suppose to help me was still busy with their customer ahead. As I sat and waited another associate came up to me and asked if I needed help at 4:17pm. I told her I had an 4pm appointment and that another associate asked me around 4:03pm to check me in. The associate checked in again with the person that is suppose to help me and said she is aware that I am waiting for her. I ended up meeting the associate Jocelyn at 4:25pm. Currently, she is the only one that can do notaries at this branch. However, her license is expiring in 10 days so I was very lucky to get this appointment. She was super apologetic about running late but I wasn't very mad about it because I could tell it was just very busy. Per Jocelyn, if you need to notarize a document, they only allow 3 signatures per an appointment. If you have more, you'll have to make a separate appointment on another day. Long story short, if you are a Bank of America Customer, you can do notaries at this location. Just as a FYI, not all Bank of America locations have notaries. If you're in a crunch for time, you might as well pay $15/notary at UPS and get your documents notarized there. But if you're not in a crunch, this would be a good option because money sure adds up!

My first time going here in a long time. They had 2 tellers and the line behind me got long pretty…read morefast. The line didn't seem to move too fast. The teller was ok when it was my turn. She seemed kind of grumpy. I forgot how big it was on the inside. Bankers were busy helping customers. I realized, they were probably more busy since the location on Mission St. Closed. Overall a good experience.

I don't understand why this Branch only has 2-Stars & people complain about everything!!…read more I got nothing but a great experience everytime! Today...there were (2) Tellers, both were helping a client, I was 2nd in line, no big deal AJ was my teller! I came in for a Cashier's Check for a 2026 Toyota Corolla. He was very patient, very helpful, very professional. He also had me double and triple check that my name and amount was correct. AJ...thank you very much! 5-Stars! 10-Stars! Humans need to work customer service, retail, hospitality to understand how to be patient and how to be a decent human being (Monday, December 29, 2025)

Bad customer service!!!…read more I went on Tuesday, 4/21/26 at around 3:30pm to see if I could do a walk-in with their Merrill representative. There was no one running the lobby so I stood in the teller line to talk to somebody. After almost waiting 10 minutes in the teller line, a short bald Indian man came out around from the other side of the bank and started to talk to customers who we all sitting down. He was wearing blue jeans, a puffy vest, white athletic shoes, and no Bank of America name tag. I didn't know if he worked there or not, so I asked if he worked at the bank and was running the lobby. He said yes and asked me what I needed. I said I needed a Merrill rep. He then asked what kind of service I needed that day. I said that I needed a Merrill rep and not a teller even though I was in the teller line. He then asked if I was an existing customer, and I said yes (but why should that matter). Then the man walked over to the Merrill office, spoke with the Merrill rep, and came back to tell me that the rep said that he was on a customer call for the rest of the day, and is unavailable. The lobby person didn't even offer to help me book a future appointment at the Westlake branch or anything else for that matter. I was told to try the Stonestown or Serramonte branch. I just walked away after that. Wasted my time. I won't be going back to that Westlake branch. At the time of this review, I had made an appointment and gone the next day to see the Merrill rep at the Noriega branch. I spent about an hour with their Merrill rep and learned a lot about my account.

Just got out of the bank just now.... Worst experience ever. Longest wait time. I'm a patient…read moreperson but when it comes to unnecessary prolonged wait time it's not okay. The teller working today (the only teller working today -- Sandra Enriquez, she is a wonderful and attentive teller, although there are HUGE areas of improvement... mainly being she needs to cut the chitchat to a minimum. Her main duty is to be attentive to the guest needs -- which is banking, not about their life story or what has been happening to them that DOES NOT REGARD ANYTHING ABOUT ANY BANKING TRANSACTIONS. I was observing and listening to everything Sandra E. and the elderly gentleman were talking about in their conversation. At one point, she had assisted him with all of his questions and needs for his banking like his checks and how he wants his bills, how he likes everything in a particular way, and what he needed her to print out in a specific and particular order. She was very accommodating and attentive with that which is awesome because that is her job. But what she really truly needs to work on for a huge area of improvement is keeping chitchat to a minimum. And I'm saying this again because it came to a point where she allowed the guest to tell her his whole life story that is unrelated to banking which prolonged everyone else's wait time she was the only bank teller when I walked in and there was already a line of seven people. It grew even bigger once I waited in line a few minutes after which then maybe about 15 minutes after waiting a second bank teller comes into help assist Sandra with the line. After a 35 minute long wait time, finally the older gentleman quickly walked away and as he was doing, so the next lady in line made a comment and said what is this chitchat before heading to Sandra's station and Sandra claps back and says "it's not chitchat ma'am!" Honestly it definitely was chitchat because everyone heard everything the whole entire story of how his dog had a bad stomach and he was having diarrhea all day and just the guys's entire life story not to mention after the gentleman was done with his banking the gentleman continued to have a Conversation with Sandra because he found out that she was Latina because he asked for her first and last name, and so he decided to start speaking Spanish English to her which is unnecessary because there is a long line very unacceptable. Really, the line was really long and the fact that Sandra could not cut the chitchat to a minimum and focus on her main goal, which is banking. It made everyone's day longer and dragging.

Horrible customer service and unattentive staff with some who aren't professional at all especially…read morewith one specific individual which I'll insert picture below...she was rude to an older Asian lady telling her with attitude she'll be called once they are ready yet only for the " teller" to do nothing work related. All she did was reapply her lipgloss, sanitize her hands, and sit around touching up makeup isn't a priority.

I don't know what happened here in the last 5 or so years, but this location has gone WAY downhill!…read moreI used to know I could come here and get things done within minutes with friendly tellers behind the counter. Not anymore! Its 4PM and there's only 1 teller and a line wrapped to past where the safeway cash registers end? Ridiculous! Hire more people or close the branch! This location has become so unbelievably unreliable they make Wells Fargo look terrible. Do better!

A negative 5 is suitable. Pertaining to inner Safeway,…read moreWestlake Branch: beware of staff, Preetika Srivastava. Her grave LACK of: *smile *warmth *manners *respectful, mature, patient, comprehensive and professional conversation *articulation *accuracy *calmness *focus *logic *organization *genuine humanity. Preetika is in her own world and she is always righteous. I wasted more time reiterating, reemphasizing, readdressing and micro managing her. I was not aware that financial institutions train and allow this staff to broadcast my full account number, repeat account identification and unlawfully expose my business!! Preetika was skilled at combatting, whining, arguing, discombobulating sentences and disconnecting. Please find a new path.

Went inside for a Cashier's Check, as I always do to pay rent…read more Female Teller demanded to look at my personal phone before moving forward. Absolutely unnecessary. There is no Chase Policy stating that a bank teller must view your personal device for any kind of transaction. I do not recommend this branch. I will be banking elsewhere from now on.

could not sign in my chase app to view bank statements after updating the phone number. system…read moreinstructed me to call some internet security team. for 10+ days, they kept putting me on long holds, and refusing to unlock my account despite i correctly, repeatedly answering all their questions. or, after i passed their security grills, they would give congratulatory promises that my account would be unlocked automatically after days, but it turned out all lies. search the internet, you can read similar or more horrific stories as such. seems that these security people find it more convenient to indefinitely defer the customers to their colleagues, for none of them want to take on any responsibility. customers end up ping pong balls, or cans forever being kicked down the road. after much time was wasted, i visited this Chase bank in person, and was assisted by banker Kelsey Ruan. Kelsey was cordial, patient, with superb listening skill. She grasped the nature of the problem fast, and started to make some phone calls. her internet colleagues put her on long holds, and routine bureaucratic stuff. yet despite her gentle voice, Kelsey was persistent and tough when it got down to business. even after my account was unlocked, Kelsey insisted her security colleagues to hold, while going thru with me to ensure that my account was not compromised, and that i would have no trouble signing out and in again. trivial thingy, but Kelsey was very much attentive to detail. the receptionists and tellers i encounter at this Chase branch are all helpful and friendly people. ample parking facilities too. i would highly recommend.

This review is strictly for the credit card service. YOU GUYS SUCK!!!!!! This morning I checked my…read moreaccount and saw that the card company reduced my credit limit from $9400 to $8020. They sent a sorry ass, weak ass letter to explain, basically saying that I had too many inquiries. The fact that they DO NOT LOOK AT THE DATES OF THEM is BULSHIT! Nevemind that I have ALWAYS PAID ON TIME & NEVER THE MINIMUM! THAT is what limit decreases should be based on. And to cancel with no warning is bullshit too!!! Once it's paid, I'm closing this fucking account. I'd rather have a $500 limit & be respected. THIS is not how you treat customers, whose accounts are & have always been in good standing. TERRIBLE PRACTICES!!!!!!

Only customer can cash a check so much time for nothing I wish they can say that before we can come…read morehere

Elizabeth Alvarez, Customer Service was Amazing she truly fought for me and made me feel supported…read morethroughout the entire process. MONTERRA Credit union has always been my favorite place in the business because of the people who helped me once again through this process. I honestly recommend Elizabeth and the team at MONTERRA to anyone who is interested in getting a loan or other financial assistance from the bank.

I am on my second car loan with Monterra! Service is…read moreprofessional and seamless. Elizabeth and her team got my application processed in couple hours without any glitches. Onward and upward Monterra