Great local bank. When I was closing on a house, the manager helped me when I was out of town…read more Great personal attention and service.

I don't really get the negative reviews. I've had a safe deposit box here for over 10 years. They…read morehave always been perfectly friendly and I've never had to wait for a personal banker for notary or other services. As for their "no concealed carry" policy, I support it. If some gun nut doesn't want to bank here because of it, that's just fine with me. In my view, part of a bank's job is trying to keep armed wackos out.

Super friendly and personable staff. The remember my name and they are always efficient in taking…read morecare of me. Highly recommend over the large national banks.

I want to give a Shout out to Adam for helping me on the phone . I was having a problem with…read moregetting a transfer to North Carolina and he let me know coming in was the best thing to do .

excellent customer service at vernon hills location, great location, friendly staff! Always there…read moreto assist with any questions.

They were bought out by Wintrust a few years ago. They are not a neighborhood bank, as much as…read morethey try to convince you that they are. The employees are rude, condescending and incompetent. I went to this location to pay my property tax installment, with cash. They made me write my name, social security number and occupation on a blank sheet of paper. They just pulled one from a printer or a pile. I told them I never had to do this before when paying taxes but more importantly they shouldn't be asking me to write down my social security number at all, especially on a blank piece of paper. They really were just making things up. I complained and told them I was simply paying my taxes. They said this was a new requirement for them, mandated by the county (Lake County), and that this would be the case if I ever went to pay my taxes at the county building, too. That is a lie. You know how I know...cause I had just paid the previous installment in cash, at the County building, and, again, four times since then, with no questions, no problems, no made up rules. This bank is lousy. This is not the Liberty Bank and Trust of old. It's garbage. Auto rates are lousy. Mortgage rates are lousy. Counting change here is a problem. Website was 'upgraded; and ruined. Everything here is a problem. They are self-serving, lazy, incompetent tyrants working for a large corporate 'bank'.

this is the WORST BANK in the HISTORY OF BANKS. I called before I left for my trip to preface them…read morethat I was going out of the country and they WROTE IT IN MY NOTES. then they have since canceled my card 5 SEPARATE TIMES SINCE IVE BEEN IN EUROPE FOR TWO WEEKS. I am never returning to this bank once they finally get my card to WORK WHILE IM HERE. actually the worst experience and is daily ruining my trip.

Magdalena Coronel was extremely helpful! Her customer service skills are excellent! I would give…read moreher 6 stars if I could!

This bank is not customer friendly. I tried to deposit a check and get cash back. The cashier…read morerudely tells me to fill out the form and said I had to follow instruction. I didn't see any instruction. Unlike BMO, the teller filled out the form for me for they switch to a new form.

Was not able to get my banking needs met. I had requested to get help and was politely declined…read more Won't be recommending this bank.

Terrible customer service. Open your accounts anywhere but here. They care more about money than…read moretheir customer.

This bank has very good customer service. The bankers know who you are. The bank rates are very…read morecompetitive. I feel like my business here is appreciated. Maybe for those who do everything online this is not important, but for those who like to do in person banking on occasion it makes a big difference.

STAY AWAY** STAY AWAY**. STAY AWAY **…read more They are TRASH.. I've had them since they bought out Inland Bank.. I have had more issues with these clowns in the last two months than I did the passed twelve years with inland

Unusually slow and rude people, in my experiences. The wait times are excessive with virtually no…read morecustomers in the location when I've been there.

It's so weird to not have drive thru tellers at a bank…read more That said, the tellers I worked with inside were friendly and engaging. The patron who was in before me was sharing her life story with one of the tellers and the teller was patient and accommodating since there was no one else in line. I'd come back for my banking needs, but BoA needs to work on providing options for people who may need to stick to drive thru.

Same here, i rarely complain, but cant go with it -- incompetence, covered by "difficulties"…read more Pretty standard way to get trouble free time at work getting rid of demanding clients with hard or bothering tasks. Leaving 5 stars though, they will adjust to it, we all humans). "technical difficulties " aren't possible in modern bank systems, and its manager lie that submitted ticket to resolve it. I did what i want 30min after in same bank at 515 townline rd 60060 -- there are great team of professionals (low rated but this is not relevant anymore)

Doesn't deserve a single star. Racist and incompetent tellers. Scanned my ID and thoroughly…read moreinvestigated my ID as if I could make it in the basement of my home. Doesn't know the difference between a check, a money order, or a cashiers check. Idiots wouldn't cash a money order that was prepaid. It's not a check, it cannot bounce morons!