I never had the motivation to write a customer review on a company before today. I hired Blystone to cut down a tree and remove the stump over 2 months ago. The tree removal was okay. Done in a timely manner. But the staff "forgot" their stump machine. They assured me that they would return within the next week to take care of my stump. I spoke to the receptionist about 2-3 times a week for the past two months to have this taken care of and they never showed up.
From reception, ownership, to the actual workers, it is a very unprofessional organization. During my tree removal, about 5-6 workers were present. One guy cut down the tree, someone else spotted him, then the rest of the workers are playing a game of hot potato with my dog's tennis ball. Then two of the workers got so bored they just decided to have a wrestling match in my neighbors yard. So not only did they forget my stump but I had to watch a group of their employees horse around while the full job wasnt complete. So if you hire Blystone, you might just be paying for their employees to work on their wrestling moves rather than completing the job.
Also included in my battle to get my tree stump removed was the battle with reception 2-3 times a week. One of these attempts, about a month apart from the tree removal, i called the receptionist again to schedule a stump removal. She then tells me that the stump machine is broken and that is why my stump has never been removed. She advised me to call back in the first week of June to finally finish the job. She told me the stump machine was getting repaired in Cranberry. Seemed odd to me. But the NEXT DAY on my way home from work I see a stump machine on the back of a Blystone Truck on Noblestown Road which is less than a mile from my house. So rather the receptionist lied about the stump machine being in Cranberry, or there are multiple stump machines.. Either way, super unprofessional and very frustrating to deal with. Not only was my job not complete but being lied to when all i want to do is pay for a service is very annoying.
So if you're in the market for Tree service I highly recommend you do NOT hire Blystone. In my case, they could not have been any less professional. There offices are located less than a mile from my house and they could not find the motivation to serve a customer who already paid them for a $1000 + job??
Hopefully Blystone will change its ways and serve their customers with class, but after my experience with this company, i cannot express how unprofessional their actions were. They lied to me, wrestled in my neighbors yard, told me they were coming on a particular day and did not show. Just a horrible way of doing business. Do not hire Blystone if you are looking for a favorable experience. read more