We slept on the FLOOR,everything was closed so no restaurant, no bar, nothing. No crew member was…read moreable to talk to us, no effort was made from them. Nothing to add it was the worst experience I ever had. (Night travel)

Great service! We were picked up at the car rental drop off at the Bologna airport and delivered to…read moreour rental swiftly and smoothly. Our driver was exceptionally helpful, carrying some of our luggage to our apartment as the street was car free on weekends, so we had a short walk. Pick up at 3am a few days later was easy and prompt. Communication was maintained easily and the early morning drive to the airport was great. A top notch company that we will use again.

Book this company! Giacomo was great to work with. When our driver canceled 1 hour before, I called…read moreand he got me driver. Thank you for saving our trip!

Eight of us used this company to tour Cinque Terra. It was a 9+ hour tour in a van which took us…read moreto 3 cities along the coast. Our driver was Ignazio and we could not have asked for a better ambassador for the Tuscany region. He was a wonderfully skilled driver and pointed out many things as we drove along. We loved our visit to Vernazza, Corniglia and Portovenere (not one of the Cinque). We chose not to go to Manarola since it required a hillside walk down and back that would have consumed about an hour to complete. We did not go to Riomaggiore because it is tiny and best seen from the sea and the ferry was not running that day due to high surf. We did not go to Monterosso al Mare because the road along the sea cliffs had been washed out from a hurricane that hit 4 days prior. Grazie Mille, Papillon Tours.

Please take my advice! Visit Rome, but while you are in Rome, visit Italy! Don't let that go…read moreover your head! Perhaps it could be said that no tour of Italy is complete, without a Tuscan wine tour! Our home base was Rome, which was already awesome, but the four of Pienza and Montepulciano, located roughly 2-3 hours outside of Rome, made our vacation experience all the more rich, savory, and sweet! Please consider a visit to Tuscany while you are in Rome! Please take my advice and explore the small towns for an incredible wine tasting experience! We booked all of our tours through Viator, which can easily be accessed through the Viator app! Please allow Rome to be your home base for amazing wine tasting adventures! You can thank me later!

Our group of 15 had the most amazing tour with Annie and Tuscan Tours. This service was recommended…read moreby our B&B host and ended up being a major highlight of our trip. Our tour included: - Comfortable bus/van rides to and from our B&B - A walking tour of Volterra - Lunch and a wine tour of an excellent local winery - A brief tour of San Gimignano and time to explore the city - Tons of interesting history of Italy and the Etruscan civilization - Great recommendations of other things to do while we were in the area Annie was an amazing guide who is super passionate about what she does. She makes history fun and interesting (even on cold mornings when your whole group *may or may not* be totally hungover). She arranged an amazing luxury bus and a wonderful driver (Paolo) to safely ferry us from place to place. She also set up an amazing winery visit where we enjoyed a beautiful lunch, a tasty selection of wine, olive oil and a tour of a grape-to-bottle wine operation. Tuscan Tours also offers a full day of wine tours if that is your group's preference. The owners are fluent in English and Italian and are super easy to communicate with from afar. I highly recommend making this a part of your Tuscan adventure!

Having traveled for three (3) months in Italy, exclusively in the Tuscany region covering the…read moreinterior, the coast, and many of the seven (7) islands of the Tuscan archipelago that we were allowed to visit. One of the islands we visited was Capraia, a very lovely island without all the fancy trappings of a larger island. We stayed at one of the "Uappala" organization's hotels called La Mandola. It is a four 4 Star hotel on a wonderful property. But, this property is not being maintained to keep the beauty that it should and continue to have. It became apparent to us that it is not being maintained mainly because they are only in operation about 5 or 6 months out of the year. Where in part, it is understandable; on the other hand it is a major corporation charging major prices. Anyway, that being said our purpose in writing this review is to let those who plan on traveling to Uappala hotels to make you aware of the deceitful practices that they employ. Our original reservation was for eight (8) nights, however, because of incorrect ferry information that we received, we could not make the ferry as originally planned. We arrived the following day to make it a seven (7)-night stay. Of course, we notified the hotel of our situation and that we would be arriving one day later. A few days later we had a conversation with the manager who's name is Giuseppe about a credit for the one day we were not at the hotel. The reservation was prepaid a few weeks before we arrived based on the company's policy. He agreed it should be refunded and that he would take care of it. The reservation was also booked at half board, however, one night when going for dinner they informed us that the restaurant closes for one day on Wednesday. So tell us how do you book half board serving no dinner on one day without previously informing your guest? To Giuseppe's (the manager) credit, he paid for our dinner at a local restaurant. But, this situation should not have occurred. Now, back to the credit that they said we would receive. They now refuse to give us the credit after it was established it would be refunded. You see we did not cancel our reservation! Understanding that there are losses of deposits based on complete cancellations, or no shows, we would be then open for those cancellation fees. Keep in mind we were told that the one night would be credited to our account. We have now filed a dispute with American Express to have our account credited. We are posting this review to make you aware that you can be told anything while at the property, and then, when you are gone they renege on their word, hoping that when you arrive home you will not pursue what is right!