Avoid !!!!Flowers is not fresh ,box coming with broken vase ,no signature on a card .if somebody would like to do surprise for your friend or family ,please do not use this company .I request the refund money ,because we have to put flowers on rubbish bin ,they didn't !Its really bad company what I can see! read more

I used blumenshop.com to send flowers to a friend in Germany from here in Texas. The bouquet was delivered on the day they specified in the order and the flowers were perfect. read more

I placed a order and a mistake was made from the company and I the customer has to pay for it, mean no refunds or fresh of flower not even another delivery for the mistake, this is poor customer service and I really hope nobody use this company read more

I tried to send flowers from the US to Heidelberg, Germany to my 85 year old mother. instead of leaving flowers with her house mates , they left a note telling her to go to post office, which she did and they told her to come back the next afternoon - which would be a day and a half of fresh peonies in a box, not to mention inconveniencing her twice. I contacted the company and they were not at all helpful and refused to either redeliver a fresh bunch or refund my money. I will never use this company again. read more

Fraud, I've lost money. 105 Euro:( I had to order flowers from this store for my mom for her birthday. I had to order delivery as I am in another country. The gift consisted of a flower, a vase and a gift cup. On the day of delivery I received a notification that the recipient refused to receive it. I immediately called my mom, she said that nothing came. She was in a neighboring house, the residents at the address said that the courier was not there. Despite the fact that her phone number was listed, no one called. I contacted the support of the store, with a request to either send the podraco again, or to indicate where it can be picked up. The manager rudely replied that they will not send anything! As the flowers are spoiled, and did not say where to go to pick up the gifts. When I asked about the vasha and the cup - they repeated that orders are not sent again, and now it will stay with them. I am surprised!!! I have not seen such a wild service anywhere! I lost 105 Euros! And ruined my mom's birthday! My day! And the fact that I'm now wasting my time writing warnings to other customers is horrible! In other words, be careful! just in case - order ID 6000047846 _______ Betrug, ich habe Geld verloren :( Ich musste bei diesem Geschäft Blumen für meine Mutter zum Geburtstag bestellen. Ich musste die Lieferung bestellen, da ich in einem anderen Land bin. Das Geschenk bestand aus einer Blume, einer Vase und einem Geschenkbecher. Am Tag der Lieferung erhielt ich eine Benachrichtigung, dass der Empfänger die Lieferung nicht annehmen wollte. Ich rief sofort meine Mutter an, sie sagte, es sei nichts gekommen. Sie war in einem Nachbarhaus, die Bewohner der Adresse sagten, der Kurier sei nicht da. Obwohl ihre Telefonnummer angegeben war, rief niemand an. Ich wandte mich an den Kundendienst des Ladens mit der Bitte, das Podraco entweder erneut zu versenden oder anzugeben, wo es abgeholt werden kann. Der Geschäftsführer antwortete mir unhöflich, dass sie nichts schicken werden! Da die Blumen verdorben sind, und sagte nicht, wo man die Geschenke abholen kann. Als ich nach dem Vasha und der Tasse fragte, wiederholten sie, dass die Bestellungen nicht mehr verschickt werden, und dass sie jetzt bei ihnen bleiben. Ich bin überrascht!!! Ich habe noch nirgendwo so einen wilden Service gesehen! Ich habe 105 Euro verloren! Und den Geburtstag meiner Mutter ruiniert! Meinen Tag! Und die Tatsache, dass ich jetzt meine Zeit damit verschwende, Warnungen an andere Kunden zu schreiben, ist furchtbar! Mit anderen Worten: Seien Sie vorsichtig! just in case - order ID 6000047846 read more

I don't write reviews often but felt it was needed with this company. I am also writing it in English even though most of their customers will be German. However, my German isn't quite up to the standard required for this review and probably most Germans will be able to understand it anyway. I recently ordered some flowers via their website from England for my partner in Hannover as we could not be together for our anniversary. The day of the anniversary was a Saturday 22.October, so I made sure I ordered them in good time on the Tuesday the 18th October i.e. 4 days before. I selected the 'Standard Delivery' option which they state could take "1-2 working days" for delivery. So still in good time. I thought. I then received an email late on Friday afternoon from them, to say that they had just dispatched the flowers to the delivery courier. You can obviously see where this is going to end up now, right? So, Saturday and Sunday are not classified as "working days", therefore my Partner's received them on Tuesday 25th October. You can obviously also imagine the state and condition of the flowers after they have spent from Friday to Tuesday in transit with DHL ? Useless!!! When I contacted them about this they said it was my fault "because I selected 'Standard Delivery'" and that "they only send flowers out the day before the delivery the date, no matter how much time in advance is given...to ensure they arrive in a good state". What a joke! If they know flowers, bought for delivery on a Saturday, are only going to be given to the courier for delivery on the Friday, but they then KNOW 'Standard Delivery' will take 1-2 days, they KNOW that flowers CANNOT arrive on the Saturday! They KNOW that the flowers cannot arrive before Monday or Tuesday (i.e. 2-3 days late) and hence in bad condition! That being the case, they should NOT offer 'Standard Delivery' for flowers which people have booked to arrive on a Saturday! It is completely misleading selling. When I pointed out the folly of their own system- and I cannot be the only person this has happened to- I was met with a wall of silence. Not an acknowledgement, let alone an actual apology or offer of recompense! I have previously used other online German flower delivery companies many times and there has never, ever been any issues or problems. This is the first (and last) time that I have used Blumenshop.de You have been warned! NIE WIEDER! read more