From the moment we walked in the staff was friendly and courteous…read more Our room was very spacious and super clean and the beds were overstuffed and warm! I cranked up the air conditioner and stayed warm under the covers and over slept! The fitness center was loaded with everything I needed for a complete workout and I took a swim in the pool. The pool was clean and warm and they provided pleanty of towels. In the morning I had eggs, toast and a homemade waffle for breakfast they also had cereal, oatmeal bagels, omlets muffins and loads of other things to eat. The location was great being right near the highway and there was pleanty of easy shopping near by. I will definitely stay here again!

The hotel was clean, the beds were comfortable, and there was delicious free breakfast every…read moremorning. The employees were very helpful and friendly. I would definitely stay here again!

We had to stay there a week and the power went out for 36 hours. We couldn't use the wifi, watch…read moretv or anything. They didn't have a backup generator and we lost about $200 worth of food. We asked to be compensated and they refused. We also Paid a deposit for our service animals and they refused to refund it cause according to them there was damage in the rooms which there were not. We even cleaned and vaccum the rooms. Be aware. They are greedy and for 2 extra days it cost the same as the whole week we stayed. Also Don't think they clean the rooms well because one of my kids had bug bites all up and down his arm after staying there

The place itself looked very dilapidated. The service was poor. The wouldn't ever change the…read morebedsheets unless asked. Forgot to change the toilet paper, and the people aren't very nice and you never see them at the desk, always smoking or in their own room. You always had to wait for them to come down in a robe after ringing a doorbell. The rooms aren't nice at all. The room smelt of chemicals trying to erase the smoke from the room, there was roaches, and the TV was very dim. Although it's one of the only hotels in Bluffton do not come here if possible.

I've stayed here a few times. I wish I could say it gets better. The money for the stay is good but…read moreshe is racist. We stayed one year during MLK day and she was going off about it. Maybe leaving a this will change how she feels but I doubt it. Good thing I didn't tell her my daughter is mixed. I'm also mixed. Be nice lady. This place was also very dirty and dusty. Surface nice but don't ask questions.

The Heritage Inn is a rather inviting site off of a lengthy stretch of freeway heading from Indy…read moreinto Fort Wayne. There isn't much in the immediate area except for another motel that used to be a Motel 6 but is now a "Markle 6". There is a gas station across the street, and two restaurants next door. If you or someone in your company has talents or traits that delve into the paranormal, this might not be the area for you. A major cemetery lies directly across the street. Just a note. The check-in was incredibly easy and delightful. I was immediately met by a lady at the counter that was as polite and gentle as she could possibly be, and was eager to help me get settled in. The room is possibly what you would expect from an independent hotel making their mark on the area. Nothing immensely special, but also nothing left out. It is perfect for a workcation, passing through, or a night away. Heritage Inn has a cable TV setup with minimal channels on a flat screen TV that is wall mounted high enough that children cannot get to it. We experienced good reception and a clear picture. The wifi is free and comes with the price of the room. There is no access screen, it is open access. The speeds ran at ~70%, but dropped out on at least 4 occasions, rather slow for anything such as streaming, but certainly not the worst I have experienced as of late. The bed was comfortable and firm, as this appears to be a rather recently instituted hotel, or they have been a gem in hiding for some time. I am really not certain about the history of the lodge. Amenities are the typical mini fridge and 750W microwave but to our disdain, our coffee maker did not operate even when plugged into multiple outlets. As we were uncertain what stores would have been relatively close by, we ate at Vinatellis which is located next door, co-joined with a Dairy Queen that we did not visit due to the poor reviews. There is a cemetery across the street, as I stated before and while this would not normally be an issue to myself typically, there was one in our party with certain sensitivities, and within an hour the fire alarm went off, but only in our room, and didn't register up front. I stood with the front desk as she tried to turn it off, but there was nothing registering to turn off. Next, the door locks reset themselves and we had to get new magnetic cards. The remote worked for about five minutes, then we had to get new remote batteries. The desk chair back was broken and the door lock on top was broken off completely as if the room had literally been broken into. Those had nothing to do with the above-mentioned things, they were pre-existing. So do a safety check on your room when you enter. The morning crew is NOT the afternoon lady we met before. They did not have the cordial attitude and appeared to certainly not be morning people. Grumpy is probably how I would describe them. A gas station with a Subway is also directly across the street and is probably open until about 11 PM if I had to guess. I was not out late, so I do not know if they are 24 hours or not. If there was a 24-hour service on the exit, that would be it. Heritage Inn is a good stop for travellers and anyone that needs a place to just be quiet and room-bound for a while. It is an oasis on a long stretch of highway.

I would feel uncomfortable staying at Markle IN I-69 based on a concerning experience involving a…read morefamily member. After his stay, a staff member located his Facebook profile, sent him a friend request, and then messaged him. To our knowledge, the only place his full name would have been provided was during the check-in process when identification is required. This situation raised concerns for me about how guest information may be accessed and used. While I cannot speak to the hotel's policies or intent, this felt unexpected and inappropriate from a guest perspective. Personal information shared for booking and check-in purposes should remain private and not be used for personal contact. Because of this experience, I would be hesitant to stay here and would encourage the hotel to review its privacy practices and staff boundaries.

This is a mixed review. The staff, Jen and Tom are so sweet and lovable. I could not ask for…read morebetter and more helpful people. The bad thing is that I started feeling bad in my 2 day stay and as I was sitting in my room, my fiancée shows me something in the hallways and on the walls. BLACK MOLD. This place is full of it! DON'T STAY HERE. Jen and Tom, I feel so sorry for the way they get treated and they don't get paid near enough for I never see either of them sleep. They always look tired and worn to a frazzle. I hope they get out before it causes bad health issues. Also, if I were Markle, Indiana I would shut this place DOWN!!! HUGE health risks here people.

Great place, awesome management team!!!! Will definitely stay here again! Plenty of parking for…read morecars and big rigs!!! Pet friendly!! Clean rooms!!!! Amazing rates!!! Calm and quiet!!!! Friendly staff!!! We will definitely be back the next time we come through