I had a deeply disappointing experience with McCoy Jewelers that I feel compelled to share,…read moreespecially for anyone considering them for something as costly and meaningful as an engagement or wedding ring. After reading yelp reviews, I was drawn to them based on the reviews and them being a small business and operating since 1973 I took in my late father's vintage wedding band to have it resized so I could wear it. The original size was 10.75, and they measured my finger at a small of 9.25--a reduction of 1.5 sizes. They quoted me $250 for the job, with half due upfront. The technicians were articulate and displayed skill. I trusted their expertise and left the ring in their care. When I picked up the ring, it felt uncomfortably tight. Their response was simply, "Give it a few weeks." As time went on, the ring became so tight I couldn't wear it at all. When I returned, they insisted the work was done correctly at the time and blamed my finger for supposedly changing size. They offered no solution, only excuses. I asked them to resize it to a 9.5 or 9.75 so I could wear it. The refused. When I tried to discuss my concerns, the owner dismissed me with condescending double talk, suggesting I was just a difficult customer because I hadn't worn jewelry before. I felt insulted and taken advantage of. To add insult to injury, they kept the gold removed from my ring during resizing. For a typical men's gold band, reducing by 1.5 sizes removes about 1.2 to 1.5 grams of gold--worth roughly $120 to $150 at current prices. Ethical jewelers follow the practice of returning this gold to the customer, but McCoy's did not. Instead, they kept it, likely to resell or reuse, which felt dishonest and exploitative. It's important to mention that getting engaged and dealing with expensive and meaningful jewelry for a lifetime is already a stressful time. You need to be able to trust the people you're working with. Unfortunately, McCoy Jewelers only made the process more stressful and left me with a bad taste. Eventually, I had the ring properly resized at a reputable jeweler in Chicago for $85, and now it fits perfectly every day irrespective of the time of day, the weather, or my body temperature. In summary: McCoy Jewelers overcharged, kept my gold, failed to stand by their work, and treated me poorly. I support local businesses whenever I can, but I cannot recommend this one. My experience shows that, at McCoy's, the customer is definitely not always right.

My Fiance and I have had a great experience with McCoy Jewelers. He went to McCoys and got my ring…read morecustom made to how he wanted it to look like. They were great with communication and getting it done in a timely manner. We recently went back in to get our wedding bands made. We are on a time crunch and they were amazing at getting us different designs that we were looking at within two days. They all have been amazing to work with!

Great customer service! Wonderful vibe. Easy going and excellent products. If you're looking for a…read morepawn shop go here. I bought a trumpet, tablet, and keyboard for great prices! Definitely check it out

Happened to come across this shop while looking to find a specific style of ring. Surprisingly,…read morethey had exactly what I wanted, and it was the correct size!! . Other jewelry in the shop was beautiful and reasonably priced. I was very happy with the service, their knowledge and professionalism. Not pushy to sell me something and very patient with my pickiness! I found some gifts and also bought myself a couple other pieces of unique jewelry. I am going back very soon to treat myself to a couple more pieces. I highly recommend this shop, look here first!!

This was our favorite retail shop during a 24-hour getaway to Galena. My wife, friend, and I had a…read moreton of fun browsing the well-curated selection of necklaces, rings, and bracelets and my friend even had a necklace with a custom charm put together at the "bead bar." Unlike other stores on the main drag, this shop was incredibly well organized and allowed the eye room to breathe with pockets of displays amidst wide open space. Pricing was comparable to what we'd find elsewhere and the folks behind the counter were lovely to make small talk with. Congrats on your current reno, and best wishes for 20 more years!

I used to love this shop so much. But I went in with my daughters and the two women working there…read morewere incredibly rude to us. It was my daughter's ninth birthday and I was excited to get her a custom charm necklace. They were both very rude to us and then asked how much we could spend on a necklace. If it wasn't my daughters birthday I would have walked out of the shop. On top of that, there are passive aggressive notes all over the store now. "DO NOT TOUCH" " Do not try on unless you are buying" etc. Seems like they need a lesson in customer service. I'm sad because I used to go there all the time and recommend it to other people.

I went in for a screen replacement. While waiting for the manager to finish with another customer,…read moreI witnessed him telling that customer that if she gave them a great review, he would take $10 off her bill. She agreed. I left the store because they did not have the part in stock. I was unhappy, because I could've used the ten bucks! Anyway... poor humor aside; now you are now informed. PS 24 hours later she has not posted a review.

Horrid experience. Held my device for a few months just to not know what was wrong, and didn't give…read moreme my device back.

I play a number of instruments, and so I decided to stop in, because I have to look in every single…read moremusic store so I can play on the instruments there. I needed a music stand, because in spite of playing that many instruments, I didn't have a stand. So I was doing my thing, playing on the drums, basses, pianos, violins, and violas, and this guy is showing me stands after he finds out I don't have one. Stands are very inexpensive, but in great quality! I got a $15 stand colored purple for $12.50 and now, I can hold up my music!

Great place with a great staff that really measures up. Very knowledgeable sales and a repair shop…read morethat knows their stuff with almost 50 years of experience.

Great company to do business with. Attentive, caring, always friendly and willing to find best…read moreresolution for your needs. I won't go anywhere else for computer needs or service.

It takes a lot for me to write a negative review, but after visiting the other day, I am left…read morewondering what happened to professional courtesy. The person at the retail desk clearly had no interest in even speaking with me, much less doing any business. It was the second attempt to do business with Computer Doctors, the first being a submitted rfp that was never returned. I should have taken from the first experience, but I was really trying to keep the business local and give them another chance. Beyond the initial questions, I planned to make a couple printer purchases (HP m750dn and z3200) that day, but the way he was looking down at me, I decided to take the business elsewhere. From one small business to another, we should be looking out for each other. Together, we can help keep the business from going to just the big box stores and online purveyors. They have their place, but when you have someone making the effort to try to start a business relationship, keep in mind that you never really know if that simple first request could have lead to a very profitable relationship. I would have been just as committed to posting a highly positive review of your company if the respect was there.

Convenient and fast. Good for alterations and repairs. I recommend this establishment.read more

I went recently, planning to drop off some pants that a seam had opened a couple inches. Sun…read moreimmediately took them and in one minute had repaired them handed them back to me! That service was above and beyond what I expected. Thank you!

Came at the appointed time, had researched the equipment, worked quickly, was reasonably priced,was…read morepleasant. Very satisfied *****

Toni kept me well informed about the progress and costs to fix my son's laptop. She offered her…read morethoughts about certain parts and if it was worth spending the extra money. I appreciated her input. The turnaround time was also fast.