My salesperson was very nice but when I came in, she told me there was a 20% off sale on everything in the store. When I bought a $95 eyebrow product, I was told I needed to spend $150 to get the 20% off. Very misleading! read more

Very misleading advertising. The sign out front said deals from 10%-25% off. That was only depending on how much you purchased. My friend and I looked at products for at least 10 minutes and no one acknowledged we were there. Several employees ignored us. We had to approach them for help. They seemed annoyed when we asked them how much items cost. I decided to buy $100 worth of items to get the 10% off deal. I go to this store because they are known to carry good quality of products. I was in meed of a new make up brush, brow mascara, and highlighter. I really like the highlighter I purchased. I am excited to try my brow mascara. read more

Bluemercury - Skin Care Near Me - Sarasota, Florida

Browsed the store late October to see what product lines were available. The sales person was responsive with my questions and lead me to various items I wanted to 'try out'. The following week I returned and found the same sales person, named Diana. Diana helped with color matching, and comparing foundation formulas. I bought a number of products and would shop here again, as the sales person was not pushy, and took her time with my decision making process. Thank you Diana for making my experience in store pleasant! read more

You don't see too many men shopping at Bluemercury--at least, I've never seen one in the store. But when I walked in, I already had a carefully designed skincare routine in mind. That's when I had the pleasure of working with Inna, and she completely exceeded my expectations. She took the time to study my list and not only helped me find what I needed but also pointed out that some of my items were duplicated--saving me from unnecessary purchases. It's rare to find someone as sweet, knowledgeable, and genuinely caring as Inna. Her expertise and honesty made my shopping experience smooth and enjoyable. A big thank you to Bluemercury for having such an amazing skincare consultant! I'll definitely be back. read more

Excellent and knowledgeable staff. We walked in to get clean skincare products and came out so glad we stopped there. Rachel and Kate both helped us, and set us up with just the right skincare for both my husband and me. read more

Bottom Line: A fancy cosmetics, skin care and beauty products store. Bluemercury is a high end cosmetics, skin care and beauty products store that carries their private label ("M-61") line but also many other high end brands. Additionally, most locations, like this downtown Sarasota location has a spa. I haven't tried the spa so this review is for the retail experience only. Bluemercury is smaller and nicer than an Ulta or Sephora. It definitely has a higher end and more intimate feel. Here are some my favorites that I came across at Bluemercury: - R&Co hair products like their dry shampoo - Jo Malone London fragrances - Molton Brown shower gel - Laura Mercier translucent finishing powder Bluemercury also has products for men like the Jack Black line. Located in downtown Sarasota there is street parking and several parking garages nearby. Service was average. read more

They're doing their best to accommodate the customer and even though we're all not happy with the rules those who claim to be the scientists and experts, Ive noticed that some clientele (females mind you) can't ever be happy no matter what these poor sales staff do! I'm impressed with the treatment of us regular customers as they're staff and management (Anna) bend over backwards to make ya happy! Always friendly always helpful and if you need to know about a particular line them may I suggest that you go READ UP AND DO YOUR RESEARCH as it's not always worth it for the store to break open and make you a sample on a product line that costs them as well as you a small fortune . We're in a pandemic recovering store shutdown so have some manners gala and don't ask em to break into a bottle of goo for you! Profits are tough these days! I will say this regarding samples.. this store is the BEST at providing samples (most of my purchases are from samples) but Blue Mercury gives you the most darling little bags stuffed with terrific samples!! That's all folks! read more

Bluemercury - A Product line they sell called Skin Ceuticals - Skin Care Near Me - Sarasota, Florida

I went in with my fiancé to purchase some Milton Brown and skincare products. No one greeted us when we walked in, there was one other customer in there and when we were looking for help we had to ask multiple times. When we were ready to check out, I tried to ask one of the associates to assist us and she gave me a look and continued doing what she was doing. We left without purchasing anything. read more

Very knowledgeable and helpful. My daughter is new to skin care and they were great with her!

Was greeted and acknowledged quickly. Did not feel pressured to buy products I did not want or need. Also, did not feel judged walking through the door. Loved makeup and products that were suggested. read more

Clerk made me feel like I wasn't fancy enough to spend time with when I had questions about the products.

Stay clear away! My wife and I came into the shop to look for Glam Glow products. We passed two sales associates by the door. Neither one even acknowledged that we came in. One of them clearly in her 60's was texting, seriously? We then found the glam glow products by ourselves. By this point there was 6 sales people on the floor, including the manager and all of them talking, chatting about their weekend plans. I looked at my wife and said we'll just buy it online. It's funny to me how all these places are hurting for business yet they are steering the ship straight to the sea floor. You lost my business and judging by your business practices these doors will soon be closed. Thank your ineffective manager! read more

One of the rudest clerks I've encountered anywhere in a long time. Had to ask for help then didn't get it. When what I wanted was out of place she could not be bothered to look for it nor would she offer possible alternatives even when I hinted that she might know of other options. I don't get it. I shop at the store on Southport in Chicago and they are pleasant , helpful and willing to listen and offer solutions. This store is in a race to fail as fast as it can. What the heck???? read more

Worst customer service I have ever encountered. Was the only person in the store other than FIVE employees. Not one person addressed me, asked if I needed help, nothing. Finally when I asked any employee if he could speak with me about a product he acted annoyed, gave me a quick " yeah it's great" and rushed off. I would have easily purchased 3 or 4 products today, but I left annoyed, with nothing. Will never be back. read more

I really like Blue Mercury, great products and usually friendly staff but NOT the location in Sarasota - the worst service imaginable. The unfriendly staff will not acknowledge you, when you ask for help they will begrudgingly help with as little effort as possible. They offered no insight into potential products that would help my skin concerns, they really make you feel like a nuisance for being in there which is a shame as I had every intention of buying new products. I tried another day, hoping for some more friendly and willing assistance, the usual sour faces were there along with other staff that could not care less. Will avoid this location, the one in Charlotte is lovely with such friendly caring and kind staff members. The Sarasota group needs to find new jobs, the service industry is clearly not their interest. read more

I love this place! I've bought numerous products as a shopper, but also received various spa services here. Since Blue Mercury opened, I have not gone anywhere else (even Sephora - gasp!) I love that Blue Mercury offers products that Sephora does not, and is more organized, less overwhelming and offers high-quality products and not just trendy brands! I also love that Blue Mercury offers a spa that utilizes the same high-quality products and a super relaxing experience. I regularly visit Spangle for facials. SHE.IS.THE.BEST!!!!! She is so knowledgeable and I always leave with clear, glowy, beautiful skin! She also performs whatever service is BEST for your skin -- she doesn't up-sell or recommend unnecessary services/products just to charge you more. I highly, highly recommend!!! read more

Spangle is the only person that I trust with my brows, I just love the way she shapes and tints them. At Blue Mercury you always receive expert skincare advice as well as friendly and customized service. read more

Ventured in while on vacation Sunday afternoon, super nice women working there, they allowed my Doodle in which is bonus points for me, carry great lines. read more